Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from Kasia Jobda
I received excellent service from Knight Frank's Kasia Jobda. Kasia proved an extraordinarily brilliant negotiator in renewing the tenancy of my flat. She engaged closely, personally, and enthusiastically with my case, fully understood its dynamics and context, and, with her negotiating acumen, achieved an excellent rate for our flat, far exceeding my expectations. Her attitude and energy gave a new dimension to the relationship between estate agent and landlord, hugely enhancing my experience of Knight Frank. Kasia also completed the renewal paperwork in zero time. Finally, she was courteous and answered my emails instantly. She is an invaluable and efficient negotiator and a delight to work with.
Athena · 11 August 2022
Agent replied · 28 October 2024
Thank you for your kind words, Athena It was a pleasure assisting you and do not hesitate to contact me. Kasia
★★★★★ 5/5
TrustpilotBeth Tighe Knight Frank
I have been really pleased with Beth at Knight Frank. It’s clear she works very hard to bring as many quality viewings as she can and to match the tenants needs with the home and once a match is found, to ensure that both Landlord and tenant are happy. I can really recommend her.
S · 3 July 2024
Agent replied · 28 October 2024
Dear Sumaya, thank you for your review, your kind works mean a lot. I am so pleased we found you a lovely tenant. Best of luck with your own move and I am sure we will continue to work together for many years to come! Best, Beth
★★★★★ 5/5
TrustpilotBeth was very kind and explained the…
Beth was very kind and explained the house well, so it was very helpful.
Hyun · 26 January 2024
Agent replied · 28 October 2024
Thank you for your review, it was great working with you. Best, Beth
★★★★★ 1/5
TrustpilotNever again
We bought the house, but will not be dealing with Knight Frank Dulwich ever again. They are 100 percent on the sellers side and in fact created such a hostile environment that we almost pulled out of the sale. Sales tactics from the estate agent felt wholly unprofessional and personal.
Rosanne · 8 September 2024
Agent replied · 28 October 2024
Dear Rosanne, I was shocked and saddened to read your review today. We always strive to provide the best possible customer experience for our buyers, as well as our sellers. I would welcome the opportunity to discuss the issue you raised in more detail and to try and find out what has gone wrong. Please do contact me by phone or email.Kind regards,Camilla 0203 8159 422
★★★★★ 5/5
TrustpilotJosh Ward‑Brickett Takes care of our…
Josh Ward‑Brickett Takes care of our interface with the landlord and he has been very helpful listening to each and every concern (and there were two months last year where lots of things happened all together) and addressing each and every one of them so that resolutions were found. Very happy with Josh and with the knight Frank service
Nadia · 28 March 2024
Agent replied · 28 October 2024
Thank you Nadia for your valuable feedback. It has been great to be there for you each step of the way, we will continue to do so. Best wishes, Josh
★★★★★ 5/5
GoogleI have recently rented out my property through Knight Frank and so far my experience with Chris Nguyen has proved to be great.
Christopher Paxton and his team has provided me a professional and amazing service. We would definitely recommend this agency to a friend.
Betsy · 27 October 2019
Agent replied · 25 October 2024
Thank you for your kind words Betsy
★★★★★ 5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Krisp · 5 March 2024
Agent replied · 28 October 2024
Thank you for your kind review, we will continue to work with you. Anik
★★★★★ 5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Daniel · 1 May 2024
Agent replied · 28 October 2024
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
★★★★★ 5/5
TrustpilotGood property manager
Anastasia has been supportive of my requests whenever I needed.
Arjan · 9 April 2024
Agent replied · 28 October 2024
Dear Arjan. Thank you very much for the feedback. This was always a pleasure working with you.Anastasiia
★★★★★ 5/5
TrustpilotEmma Soanes is warm and kind
Emma Soanes is warm and kind. Loving her service.
Dian · 28 April 2024
Agent replied · 28 October 2024
Thank you for your review and lovely words! It has been a pleasure managing your apartment and I wish you all the best with your new property manager. Many thanks, Emma Soanes
★★★★★ 5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Michael · 19 March 2024
Agent replied · 28 October 2024
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
★★★★★ 5/5
TrustpilotLouna Del Barrio was wonderful
Louna Del Barrio was wonderful Many thanks
Mohammed · 31 May 2024
Agent replied · 28 October 2024
Thank you Mohammed for your really kind review. Louna
★★★★★ 5/5
TrustpilotBought new house and sold old house…
Bought new house and sold old house with Helen at Knight frank. the process was smoother than what I'd been told of estate agents and Helen was very helpful throughout and patient when our solicitors dragged their heels.
Edward · 14 June 2024
★★★★★ 5/5
TrustpilotI have used KnightFrank services for 4…
I have used KnightFrank services for 4 years now and nothing else compares to them in the luxury space.
Karim · 23 June 2026
★★★★★ 5/5
TrustpilotOscar was awesome 🤩
Suzetta · 16 July 2024
Agent replied · 28 October 2024
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
★★★★★ 5/5
TrustpilotWe have been really pleased with our dealings with Knight Frank
We have been really pleased with our dealings with Beth at Knight Frank. She is very responsive, has a great attention to detail and it is clear she is working very hard on behalf of both tenant and landlord to make everyone happy. Very professional and very easy to deal with. Highly recommend.
Samantha · 28 June 2024
Agent replied · 28 October 2024
Hi Samantha, thank you so much for your kind words. It has been delightful working with You, I am so pleased we were able to find you a lovely home. Best of luck with the packing these next few weeks! Best, Beth
★★★★★ 1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
Marta · 20 September 2024
★★★★★ 5/5
TrustpilotRobin Macdonald from Knight Frank
Robin Macdonald from Knight Frank has made the whole maintenance and upkeep of our property in Wapping/Shadwell an easy, stress-free process. He's always available one email away, with very helpful responses, and always quick to action. He's a great ambassador to the company!
Nicolas · 5 December 2024
Agent replied · 24 December 2024
Many thanks for your kind review Nico! It has been an absolute pleasure to assist you so far and look forward to continue working with you for the duration of your time at Sovereign Court.Best,Robin
★★★★★ 5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Alessandro · 2 October 2024
Agent replied · 28 October 2024
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
★★★★★ 1/5
TrustpilotNO ONE replies
NO ONE replies, NO ONE available on the phones.... NO ONE or anyone there gives a dam with selling anyone a house... Lies, Lies and more lies... You telephone them and your told that there is NO ONE in Birmingham's office to sell you a home.... or an apartment.... They a very swanky office in Birmingham City Centre and yet it seems NO ONE works there..... Why does it not allow me to put no stars on here......
Gerard · 15 October 2024
★★★★★ 5/5
TrustpilotVery efficient and dealt with my query…
Ehteshaam Ahmed was very efficient and dealt with my query professionally.
Mark · 21 February 2024
Agent replied · 28 October 2024
Thank you very much for your kind words and always a pleasure assisting you Mark! Please feel free to contact me for any further assistance in the future.Ehteshaam
★★★★★ 5/5
GoogleWe had a lovely experience with Konrad, an incredible agent that I will be recommending to anyone who is looking for a new home. He made the move so easy and was so patient with my numerous questions! We feel so lucky to have had him as our agent.
Ashpreet · 26 August 2024
Agent replied · 25 October 2024
Thank you for your gracious words! We’re delighted to hear you enjoyed Konrad’s service. Your feedback motivates us to keep exceeding expectations. We hope to have the opportunity to serve you even better in the future.
★★★★★ 5/5
TrustpilotI was hugely impressed by Ehteshaam…
I was hugely impressed by Ehteshaam Ahmed. Ehteshaam responded immediately and with clear understanding to my message and resolved a serious problem regarding my flat amazingly fast and effectively. I did not need to do anything as all was taken care for by Ehteshaam. Thank you very much Ehteshaam! Great to have you work for me!
Athena · 18 April 2024
Agent replied · 28 October 2024
Thank you so much for your kind words Athena, it is a pleasure to be of service! Please do let me know if you ever have any queries or require any assistance in the future.Kind regards,Ehteshaam
★★★★★ 5/5
GoogleGreat experience with Knight Frank Canary Wharf, Lola was really nice and made the process smooth!
François · 26 October 2023
Agent replied · 25 October 2024
Thank you for the kind review, Francois. It was a pleasure to assist you in your search. Lola
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