Hamptons Canary Wharf Sales reviews

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Ellie at Hamptons! She and Adam really went above and beyond to ensure my home buying process went smoothly. After a challenging encounter with another property agent, they came as blessings. The completion was remarkably swift, done in just two months, which still astounds me. Ellie was diligent and proactive, ensuring everything progressed smoothly. I cannot recommend her highly enough.

Satwant · 26 April 2024

★★★★★ 5/5

Google

Adam and his team handled our sale with helpful and efficient expertise. The original open house event was sufficiently attended and resulted in finding our eventual buyers. The total selling process was handled with support and advice when ever needed and was particularly well handled over the final hurdles which looked like the negotiations could have got fiddly. An overall pleasing experience.

Wizzo · 29 June 2024

★★★★★ 5/5

Google

Adam and his team handled our sale with helpful and efficient expertise. The original open house event was sufficiently attended and resulted in finding our eventual buyers. The total selling process was handled with support and advice when ever needed and was particularly well handled over the final hurdles which looked like the negotiations could have got fiddly. An overall pleasing experience.

Caren · 25 June 2024

★★★★★ 5/5

Google

Jack Levitt has done a brilliant job selling our property. We marketed our property a few times (each time thinking we would be able to sell but were prevented from doing so due to changing government regulation on fire safety) and each time Jack was able to quickly secure a buyer for us. After 3 years of waiting for the EWS1, we have finally been able to sell our property. Thank you Jack!

Joe · 24 October 2023

★★★★★ 5/5

Trustpilot

The letting team at Hamptons in Maidenhead

The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul

Paul · 19 January 2026

★★★★★ 5/5

Google

Jack and his team are amazing. They are super professional，very responsive and definitely know what they are doing, you can totally rely on their expertise to guide you through the whole journey. I know that dealt with agency can be frustrating but I can guarantee that never gonna be the case for this team. Really pleasant with the whole process and I can not thank Hamptons team enough for their wonderful support.

MONICA · 24 October 2023

★★★★★ 5/5

Google

Our lettings agent Jake was really helpful with finding a cosy apartment for us to call home. He went above and beyond with his professionalism, understood our requirements perfectly and found us our home within days of contacting Hamptons. Jake is a superstar! Highly recommend Hamptons for your next home!

Kishen · 4 December 2024

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

I recently dealt with Adam on a sale. I found his attention to detail impeccable. His service is second to none. Hamptons have a great sales support system that kept me informed throughout all stages of the transaction. I feel Adam has a great part to play on how the Canary Wharf office operates. Thank you.

Jag · 24 August 2024

★★★★★ 5/5

Google

Ellie and Adam were both fantastic help and guidance in a very long sale process. They were always there when stuff appeared to be "stuck" and helped move stuff along. We received very accurate advice from them in terms of realistic timelines and potential things we need to consider to make sure we meet the deadlines. The deal would've been so much more difficult (if happened at all) without Ellie's help.

Mihai · 24 October 2023

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 5/5

Google

Mr Haw is the best Manager ever!!!!

Eliott · 16 February 2026

★★★★★ 5/5

Trustpilot

Property let

We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.

John · 4 May 2026

★★★★★ 5/5

Trustpilot

Review for Hamptons Property Management and Our Exceptional Property Manager, Shahena

We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!

Razvan · 23 November 2024

★★★★★ 1/5

Trustpilot

Words can’t describe how terrible the Hamptons experience was

Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…

Unknown · 1 December 2022

★★★★★ 5/5

Google

The property I was purchasing with my partner was being sold through Hamptons. We had a tight deadline of two and half months to complete on the property and Hamptons went over and above to ensure that the completion occurred within the agreed timeframe. There was constant and responsive communication from the team. I could not praise Hamptons efforts enough, considering I have had some horrific experiences with other estate agents e.g. cubbit and west. I would recommend them to my friends and family.

Lathika · 24 October 2022

★★★★★ 5/5

Google

I've never given a 5 star for a real estate agency, but Hamptons Sales team run by Adam Wolfryd in Canary Wharf truly deserves it. Adam is so professional, knowledgable of the market and sales journey. He was never pushy to reduce the price in order to make a quick sale. My sale was challenging and took for ever due to the buyer and their solicitor but Adam was always there with knowledge, and had a calming and re-assuring approach. Adam and his team ALWAYS communicated and returned calls. At each viewing they would be in touch before and after. Even when Adam lost out on the initial bid to be the sole agent, he stayed in touch to provide any advice needed. It was this kind of patience and grace that separated a professional from the heard that goes for a quick win. When I was absent from the house, I fully trusted Hamptons to look after the house and to take care of it. I have already recommended Hamptons and Adam to my close friends and fully endorse them in this review. May honest and professional people continue to win!!!!

Ken · 24 October 2022

★★★★★ 1/5

Trustpilot

despite complaining to customer service, worst service I have experienced and don't seem to want to sell houses!!!

My husband emailed Hamptons in Windsor after seeing an apartment on the river. He didn't get a response. I then emailed twice with no response, so the 3rd time I asked why they were not communicating. The response from customer service "Hasan is one of our Saturday Assistants and wouldn’t have picked up your emails on the 18th and 22nd. I assume you haven’t received an Out Of Office so I will speak with Hasan and the rest of the team to ensure these are switched on when not in the office". Ok but my emails were over a 2-week period, so did he also take off the weekend that fell in that time? It would have been better to provide an alternative contact who could actually help us. I then get told "The property is currently tenanted and being sold with a tenant in situ". I responded that it is not advertised as such, but the response is that it was not when 1st posted but is now. I still don't see this mentioned in the listing: Eton Riverside, 39-55 King Stable Street, Eton, Windsor, SL4I then responded with "I noticed that you did not respond to my two comments and at this point we are not interested in working with Hamptons. The customer service provided is very poor and despite giving you the opportunity to make things better, my comments were ignored" I tried to have them help us, but seems they are not that interested, so hence my negative response. All wording here is pulled from our email exchanges. They really don't care.

Tracey · 12 October 2022

★★★★★ 1/5

Trustpilot

I Had order a par shoes

I Had order a par shoes, I got my shoes in wrong size.I had tried to find out how can I return the shoes back, with out any lock.I had wrote many time to help mail thy have. i am getting this massage back they will come back to me in last 8 days.Still i have no info. how can I return this shoes.Now it goes 2 weeks and Hamptons didn’t contact me and I don’t know what should I do with this shoe and I can’t return them 😌Reza After so long, I had tried to contact HamptonLane Support Team. For any help for returning the shoe that are small for me. They had offer me 16% payback from my shoe, and they don’t want to receive the small shoe back. Please don’t buy anything from this company and, I have noticed the shoes they have sent me. There is no logo on it. It means you don’t know who had made it.I am still waiting for reply from HamptonLane Support Team

Reza · 26 October 2024

★★★★★ 5/5

Google

Great experience, It was a pleasure to work with Hamptons and Jack Levitt in particular, thanks for the smooth deal. Jack was very professional, nice, provided all the required support during the deal, always responded promptly, was helpful at all the stages - initiation to completion and post completion. Another special thanks to Avneet Ioannou who helped to secure a mortgage quickly and smoothly. Will highly recommend.

Boris · 24 October 2023