Trusted Agent profile · Tower Hamlets
★★★★★
1,689 reviews across 2 platforms
Unit 1 ? 20 Canada Square, Canary Wharf, London, E14 5NN, Tower Hamlets, E14 5NN
Part of Hamptons, see every office.
Hamptons's office in Tower Hamlets, at Unit 1 ? 20 Canada Square, is rated 4.3 out of 5 across 1,689 reviews on two platforms, including 267 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleLaura and the team were super efficient. I used them during a very stressed moment and they have been very patient and guided me step by step. I def suggest them, especially this branch
Hi Dinushi, we are delighted that you enlisted Hamptons Estate and Letting Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe get an excellent service from our Property Manager Charlie Fleetwood. We have been dealing with her for a number of years and very much appreciate her support and good work. 🙏🏼 …
Thank you for your kind words! We are so grateful to have Charlie on our team, providing exceptional service and support to our clients like you. We will make sure to pass along your appreciation to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience with Claire when looking for a new flat, who was amazing with helping us get the property we wanted. She was very quick to move things along, with clear communication which made the process super simple and straightforward. Responsive, friendly and approachable.
Thank you for your kind words! We are so glad that Claire was able to make your experience easy and stress-free. Our team strives to provide excellent service and we're thrilled she could help you find your dream flat. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at Hamptons, and especially Ellie have been fantastic whilst I was searching for and buying my first home. Ellie was always on hand to help move things forward and find solutions that worked for all - which really helped push everything forward. Thank you!
Hi Frank! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
GoogleSuzie has been my point of contact at Hamptons. She is on top of the recent government reforms and always happy to give advice when needed. A breath of fresh air when dealing with estate agents.
Thank you for your review Rob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
5/5
GoogleI have been helped by Jack Levitt, he is just fantastic and demonstrates the highest quality of professionism. Even though the property I was looking at with him did not go throigh, he was still trying to help the best he can in every aspects (even on matters with no direct interest to him). Jack is a professional you can trust and rely on - very very rare in big property agents nowadays.
Thank you for leaving us a review. We are delighted to receive such fantastic feedback about Jack and look forward to sharing your review with him. Thank you again.
5/5
GoogleI recently bought a house through Hamptons in Canary Wharf and Suzanna was fantastic throughout the process, always going above and beyond, even after closing. I would highly recommend!
Hi there Chris, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
GoogleAdam and team are highly professional, efficient, pragmatic with excellent local knowledge. They helped us navigate the inevitable complex snags that arose in the sale process. Would recommend Adam and Hamptons to any seller on the island and surrounding Canary Wharf area. Thank you
Thank you for your wonderful review Clare. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleWe completed on our property just yesterday and Jack Levitt was excellent. We had another property fall through (with different agents) a few months earlier, so as first time buyers this made us a bit more cautious/nervous. However, Jack was always quick to respond to any concerns we had and made the whole process very smooth. We would definitely recommend Hamptons and will even consider using Jack when we eventually come to sell (though that is probably a few years away!)
5/5
GoogleAndrew Gartan from Hamptons Docklands looked after us in the recent sale of our property. He was very efficient and made the process easy. I would recommend him to my friends. Indra Raji kumar
5/5
GoogleGreat experience working with Charlie from the property management team. Charlie provided great support and guidance for required next steps and actions needed for my property, and actions were taken swiftly.
Thank you so much for the positive review! We are thrilled to hear that Charlie provided excellent support and guidance for your property. We take pride in our swift actions and are happy to have been able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust wanted to thank Charlie Fleetwood on the property management service provided on my BTL investment in Canary Wharf area, fantastic service and would highly recommend on professional service.
Thank you for your review Wai. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI have had an excellent experience with our Property Manager Charlie Fleetwood at Hamptons Canary Wharf Lettings. She has always been incredibly responsive and professional, addressing any issues related to the management of the property promptly and efficiently. Whether it was a minor concern or a more significant issue, she made sure that everything was handled with immediate effect and with great care. I highly recommend her services to anyone looking for reliable and proactive property management.
Hi Paul, we are delighted that you enlisted Hamptons Estate and Letting Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe had such a brilliant experience with the Hamptons team at Canary Wharf. They went well above the call of duty to support with the sale of our property. They were friendly, efficient and gave excellent guidance. Thanks Ellie, Suzie and Adam for all your help!
Thank you for your wonderful review Megan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
4/5
Trustpilot3rd party outsourcing
Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better
5/5
GoogleI had a fantastic experience with this agency in particular with Gytis. He was so attentive, very responsive and helped us find the right place for us. Thank you!
Thank you so much for your kind words! We strive to provide exceptional service and it means a lot to hear that you had a fantastic experience with our agency and specifically with Gytis. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
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Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
