Trusted Agent profile · Tower Hamlets
★★★★★
1,684 reviews across 2 platforms
Unit 1 ? 20 Canada Square, Canary Wharf, London, E14 5NN, Tower Hamlets, E14 5NN
Hamptons's office in Tower Hamlets, at Unit 1 ? 20 Canada Square, is rated 4.3 out of 5 across 1,684 reviews on two platforms, including 267 Google reviews rated 4.7.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
5/5
GoogleI recently had an outstanding experience with Hamptons during the sale of my house. They kept me well informed throughout; gave me very useful feedback during the viewing stage, were great at problem solving during the negotiation stage and proactive during the administration stage. They coordinated closely with solicitors and other parties to ensure that all necessary documents were processed quickly, demonstrating their commitment to keeping the sale on track despite challenges. This level of professionalism made me feel supported and confident throughout the process. I have no hesitation in recommending Adam, Suzanna and the rest of the team. Thank you.
Thank you for taking the time to leave us a review Cathy. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
1/5
TrustpilotPaid £9000 in rent over 6 months & still cannot shower
Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
GoogleLaura and the team were super efficient. I used them during a very stressed moment and they have been very patient and guided me step by step. I def suggest them, especially this branch
Hi Dinushi, we are delighted that you enlisted Hamptons Estate and Letting Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe get an excellent service from our Property Manager Charlie Fleetwood. We have been dealing with her for a number of years and very much appreciate her support and good work. 🙏🏼 …
Thank you for your kind words! We are so grateful to have Charlie on our team, providing exceptional service and support to our clients like you. We will make sure to pass along your appreciation to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience with Claire when looking for a new flat, who was amazing with helping us get the property we wanted. She was very quick to move things along, with clear communication which made the process super simple and straightforward. Responsive, friendly and approachable.
Thank you for your kind words! We are so glad that Claire was able to make your experience easy and stress-free. Our team strives to provide excellent service and we're thrilled she could help you find your dream flat. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at Hamptons, and especially Ellie have been fantastic whilst I was searching for and buying my first home. Ellie was always on hand to help move things forward and find solutions that worked for all - which really helped push everything forward. Thank you!
Hi Frank! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
GoogleSuzie has been my point of contact at Hamptons. She is on top of the recent government reforms and always happy to give advice when needed. A breath of fresh air when dealing with estate agents.
Thank you for your review Rob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
5/5
GoogleI recently bought a house through Hamptons in Canary Wharf and Suzanna was fantastic throughout the process, always going above and beyond, even after closing. I would highly recommend!
Hi there Chris, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleI have been helped by Jack Levitt, he is just fantastic and demonstrates the highest quality of professionism. Even though the property I was looking at with him did not go throigh, he was still trying to help the best he can in every aspects (even on matters with no direct interest to him). Jack is a professional you can trust and rely on - very very rare in big property agents nowadays.
Thank you for leaving us a review. We are delighted to receive such fantastic feedback about Jack and look forward to sharing your review with him. Thank you again.
5/5
GoogleAndrew Gartan from Hamptons Docklands looked after us in the recent sale of our property. He was very efficient and made the process easy. I would recommend him to my friends. Indra Raji kumar
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
GoogleAdam and team are highly professional, efficient, pragmatic with excellent local knowledge. They helped us navigate the inevitable complex snags that arose in the sale process. Would recommend Adam and Hamptons to any seller on the island and surrounding Canary Wharf area. Thank you
Thank you for your wonderful review Clare. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleGreat experience working with Charlie from the property management team. Charlie provided great support and guidance for required next steps and actions needed for my property, and actions were taken swiftly.
Thank you so much for the positive review! We are thrilled to hear that Charlie provided excellent support and guidance for your property. We take pride in our swift actions and are happy to have been able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe completed on our property just yesterday and Jack Levitt was excellent. We had another property fall through (with different agents) a few months earlier, so as first time buyers this made us a bit more cautious/nervous. However, Jack was always quick to respond to any concerns we had and made the whole process very smooth. We would definitely recommend Hamptons and will even consider using Jack when we eventually come to sell (though that is probably a few years away!)
5/5
GoogleJust wanted to thank Charlie Fleetwood on the property management service provided on my BTL investment in Canary Wharf area, fantastic service and would highly recommend on professional service.
Thank you for your review Wai. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI have had an excellent experience with our Property Manager Charlie Fleetwood at Hamptons Canary Wharf Lettings. She has always been incredibly responsive and professional, addressing any issues related to the management of the property promptly and efficiently. Whether it was a minor concern or a more significant issue, she made sure that everything was handled with immediate effect and with great care. I highly recommend her services to anyone looking for reliable and proactive property management.
Hi Paul, we are delighted that you enlisted Hamptons Estate and Letting Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe had such a brilliant experience with the Hamptons team at Canary Wharf. They went well above the call of duty to support with the sale of our property. They were friendly, efficient and gave excellent guidance. Thanks Ellie, Suzie and Adam for all your help!
Thank you for your wonderful review Megan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
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