Hamletts Limited reviews

★★★★★ 5/5

Google

Good experience with the agency over about 3 years - responsive and helpful. Gurpreet was a great point of contact for the whole duration, handling contracts and deposit in a friendly, communicative and professional way.

Tarik · 16 January 2026

★★★★★ 1/5

Google

They refuse to carry out mould treatment professionally and are sending family members to inspect the property and don't even carry out repairs for the damages you report, they will try to blame the tenant and not take accountability or apologise... Never known a helpdesk team to struggle to keep up with jobs as much as they do , my child has ended up in hospital due to mould exposure and they do not care , they was aware of the mould before i moved in and did nothing about it apart from hide it with cheap wihite paint that comes off the walls every time you touch it avoid these people if you can they are so dodgy!!!!

K · 10 July 2025

★★★★★ 5/5

Google

Great landlords!! Any repairs needed were handled quickly and with no fuss, we stayed for two years. Gurpreet was great, would recommend.

Dom · 1 October 2025

★★★★★ 5/5

Google

Had a great experience with the agency in general throughout our one year tenancy. Gurpreet Singh made sure the reference checks and contract signing processes were done smoothly and quickly, as well as making sure our deposit was refunded as soon as inspection was completed.

SEBASTIAN · 13 October 2024

★★★★★ 4/5

Google

We rented a property through Hamletts for around 3.5 years. Our agent was Gurpreet Singh. On the whole they provided a good service. Positives: The repairs team were very responsive to calls/ emails & issues were sorted out quickly. The agents on the info telephone line were polite & professional. Gas/ electricity safety inspections were carried out yearly like clockwork & the property was inspected yearly to ensure it met HMO standards. Everything was licensed as it should be & all documents & certificates were provided in good time & good order. Our deposit was protected in a timely manner & Gurpreet advocated well on our behalf to ensure we didn't have any deductions from our deposit. He advised us that due to the length of our stay, most furniture would come under "wear and tear" so would not be recharged to us, & kindly let us take one of the desks with us as it was no longer in perfect condition so would have been replaced anyway. We had a few changes of tenant during our stay & this was relatively hassle-free. The original tenants (I joined later) were able to successfully negotiate the rent down at the tenancy's outset, so it was £50/m cheaper than advertised. The tenancy agreement was drawn up well. Gurpreet was very friendly, helpful & knowledgeable & we felt he had our best interests at heart. Our fridge-freezer broke partway through our tenancy and it was replaced promptly with a much bigger, newer model, no questions asked & with no charges. Negatives: When repairs were done they were often "quick-fixes" & sometimes did not solve the underlying problem, leading to repeated issues in the future. For example, the property had originally been plumbed quite poorly so the pipes would frequently block during winter. The back-up of water would then cause the pipes to leak at joins. We were sent a lad who plunged the sink (which we had already done) & used a cable tie to move the leaky pipe into a different position to close the gap where the leak was (again, we had already tried this ourselves). This solved the issue in the short-term but obviously did not resolve the underlying issue so we had similar problems the next year. It was clear the property had not been renovated prior to the tenancy so there were a few awkward issues such as floorboards not properly aligning with each other, creating gaps in between which were hard to clean, doors not closing properly in their frames, & bad internet cables. We did also notice that the property was prone to silverfish, fruit flies, & carpet beetles, despite our best efforts at extermination. This was probably due to the fact that the property had not been fully cleaned prior to the tenancy. For example, the lights in the kitchen were covered in a thick layer of yellow grease and dust, which we found impossible to shift. It looked like it had been building up for decades. Similarly, the tops of the kitchen cupboards were thick with grease and grime, as was the inside of the kitchen window. The bathtub had wood panelling on the side which looked like it had seen better days (this was the likely home of the silverfish & was impossible for us to remove/ clean behind without causing damage). We did call the info line & were told that pest control was our responsibility as tenants, so the agency did not send contractors to help. As mentioned above, we had a few changes of tenant throughout the duration of our stay. Each time a new tenant moved in, we were asked to sign a new 12 month tenancy agreement. We did not object to this at all, but did ask for an inventory to be carried out prior to the commencement of one of the new tenancies, & were told this would not be possible. This lead to a discrepancy when it came to returning our deposit, as we were initially blamed & charged for damage that had already been caused by previous tenants who had long since moved out. Luckily we had photo evidence so in the end we were not charged, & Gurpreet did help us a lot [cont. in photo]PositiveProfessionalism, Value

Helen · 24 October 2021

★★★★★ 1/5

Google

A supposed ‘estate agency’ which exploits students and puts profits before its’ tenants. Rude, unprofessional and are profiting off students during a pandemic. I regret ever approaching Hamletts; I rented a one bedroom flat, (7 Buttermere House on Mile End Road) in the middle of September for university. A month into my tenancy, my mother got sick so I asked if I could move out earlier as I had to take care of her; I was already spending more time with her rather than staying in my flat. My request was declined and I was told that I had to pay a surrender fee for the remainder of my tenancy agreement which was at that point £2000. I declined. I asked again in November if I could move out earlier and was told by my agent Rezwan, who I thought was nice that the only way this was possible was if I found a replacement tenant. Given the lockdown, this proved difficult. My flat, which I was told was ‘newly refurbished’ also had a massive leak through the ceiling. This took weeks to resolve. I asked for a rent deduction in January and my request was declined. I asked if I could move out a month before my tenancy was due to finish; again this was denied by the scum owner who’s profiting of students like me. I was paying £500 for an empty room and the agency did not show any sympathy or care. Like I said at the start, they only cared about their profits. I decided to leave my tenancy early in February as I didn’t want to pay them a penny more. Although my agent Rezwan was friendly at the beginning, he never once showed any sympathy and only cared about the agreement I signed. In times like this, there are more important things than an agreement. What’s disgusting is that I know they’re doing this to dozens of other students. These guys have shown no sympathy for students and are using our rent money to feed their families; what a way to support yourself and your family! To the owner of 7 Buttermere House on Mile End Road, who’s profiting off students during a pandemic, I pray that karma gets you because you’re a scum who deserves nothing good in this world. I would rather live in a tent in Mile End Park than ever choose Hamletts again. I hope you’re all proud of yourselves for exploiting students during a pandemic! *Update* - I received a call from Rezwan today (26/02/2020) warning me that Hamletts will take legal action against me if I didn’t amend this review. Taking a 21 year old student to court instead of trying to resolve the situation is beyond disgraceful.

Afaq · 24 October 2021

★★★★★ 5/5

Google

Very responsive agents who sorted all our concerns out immediately. Rezwan and Gurpreet were especially great. Would recommend.

David · 18 July 2025

★★★★★ 1/5

Google

Here is my experience with Hamletts. Think twice before you choose them! -ineffective management, unable to deal with tenants' issue where tenants breached the contract numerous times for more than 6 months. Numerous complaints with photos and evidences were sent to their email and no response received from Hamletts. It also took them at least half a year to issue a 'warning letter'. -unfriendly and rude staff - staff that answers the phone is rude, always put you on hold or transfer to someone else without telling you. Once, the staff said she is unable to leave a message to their team member and requested me to call again after a certain time. -refused to provide evidence that they top up the gas meter when requested. (They previously said they would provide it)

Kimi · 25 October 2019

★★★★★ 5/5

Google

Hamletts have been managing my property for the last 5 years and they have been doing an excellent Job. They always kept me informed about the latest updates and have never missed a single rental payment. Mr Gurpreet Singh - one of their very efficient employees have always been prompt in replying to my messages and providing solutions whenever I asked them for any support.. I would highly recommend this agency for all your property related services. Thank you Hamletts and a Big thank you to Gurpreet Singh

Ashfaque · 25 October 2019

★★★★★ 1/5

Google

While staff have remained generally polite the service has been absolutely horrendous. I am renting privately from Hamletts and innumerous issues have come up. There was no electricity upon moving in and it took 3 days!! after receiving the key from them to find out where the electric key is. Once I got it, the meter was almost 10 quid in debt. The property was filthy!!! cobwebs and spiders EVERYWHERE! I asked if it was cleaned prior to renting and they said yes, shocking the standard of what is called clean. Even the repairs man was shocked when he came round. It has been 2 weeks and still haven't received an appointment to get important repairs fixed, e.g broken window, rotted and mouldy skirting, no blinds on the windows which is a requirement under legislation when their own deadline is 3 days to view and 2 more days to repair non urgent repairs. All of these issues should have been solved before renting out the flat and it clearly shows incompetency, POOR management or a mixture of both. Again, I reiterate that they are polite but unfortunately have a really poor standard of service. I would avoid if possible.

Adam · 25 October 2017

★★★★★ 5/5

Google

Very quick and easy renting with Hamletts. Employees are friendly and helpful and the flat we rented for two years was very high quality. Maintenance was always completed in a timely fashion. Would highly recommend Hamletts and would happily rent from them again. Thanks!

Brad · 25 October 2018

★★★★★ 5/5

Google

Great agency. I have been renting with them for 7 years. Always prompt with repairs and any other issues. Thank you for everything. Rezwan is a real asset to the team!

Imam · 24 April 2024

★★★★★ 1/5

Google

Now have mould in my food storage cupboards had no response from use to fix it so ill leave another review instead..... also the mould in the property has now destroyed my donkey 5 bugaboo pram there is mould in cupboards which your team insisted was dust that dust has now turned to mould and possibly mushrooms which now has destroyed my pram

Kki · 12 November 2024

★★★★★ 1/5

Google

Now have mould in my food storage cupboards had no response from use to fix it so ill leave another review instead..... also the mould in the property has now destroyed my donkey 5 bugaboo pram there is mould in cupboards which your team insisted was dust that dust has now turned to mould and possibly mushrooms which now has destroyed my pram

Sakz · 8 November 2024

★★★★★ 1/5

Google

Now have mould in my food storage cupboards had no response from use to fix it so ill leave another review instead..... also the mould in the property has now destroyed my donkey 5 bugaboo pram there is mould in cupboards which your team insisted was dust that dust has now turned to mould and possibly mushrooms which now has destroyed my pram

Kinah · 5 November 2024

★★★★★ 5/5

Google

Great estate agency. Promptly answered any of our concerns, kept up tightly with the maintenance of the flat and were incredibly kind and approachable. Emails were answered nearly immediately and they were understanding of any concerns we had with the property. I loved the flat we rented with Hamletts and they made the experience there as comfortable as possible.

Ella · 25 October 2019

★★★★★ 5/5

Google

Overall, the renting experience was good. Gurpreet is really nice and responsive to issues we faced.PositiveValue

Lai · 24 October 2021

★★★★★ 5/5

Google

Hamletts were excellent throughout our tenancy. Rezwan was friendly and easily contactable, and the services team always responded quickly to any needs within the flat. The deposits service used was also very efficient.

Sam · 25 April 2023

★★★★★ 4/5

Google

We rented a flat through Gurpreet and he was very friendly and helpful, and the flat was also reasonably priced. The renting process was also quite easy and things were handled professionally. The repairs team were also quite responsive and scheduled appointments for any repairs promptly without too many questions. Overall, it was a good experience.

Yong · 24 October 2021

★★★★★ 1/5

Google

Worst agents that actually harass you very ill mannered staff about time some one takes these to court

Maahi · 22 October 2025

★★★★★ 5/5

Google

The best agency I have ever worked with to rent a flat in London! Very honest, trustworthy and transparent. We mainly dealt with Rezwan who is extremely professional and helpful. I would certainly recommend them to everyone and will be certainly working with them in the future.

Marta · 25 October 2017

★★★★★ 5/5

Google

I rented from Hamletts for about 2 years and had a great experience. Rezwan and his team responded quickly to any issues and were fair with their actions. The property was priced reasonably and Hamletts were unintrusive and understanding.

Tali · 24 October 2020

★★★★★ 5/5

Google

Made the rental process easy in Bow. Good quality flat, very clean and well stocked. Responsive when repairs were required and timely in disbursing the deposit at the end of the tenancy. Gurpreet was very helpful throughout.

John · 24 October 2020

★★★★★ 5/5

Google

Spent over two years as a tenant mainly dealing with Rezwan. Throughout the two years Hamletts were honest, trustworthy and transparent. Rezwan was extremely professional, attentive and would go the extra mile. Would recommend if you are looking for a flat in London.

Nick · 25 October 2017