Trusted Agent profile · Tower Hamlets

Dexters Wapping reviews in Tower Hamlets

4.3

★★★★★ Great

2,164 reviews across 2 platforms

123 Wapping High Street, London, E1W 3NX, Tower Hamlets, E1W 3NX

Dexters's office in Tower Hamlets, at 123 Wapping High Street, is rated 4.3 out of 5 across 2,164 reviews on two platforms, including 272 Google reviews rated 4.8.

Google logo

4.8 / 5

272

Reviews on Google

This office

Trustpilot logo

1,892

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

We want to the thank dexters agent…

We want to the thank dexters agent Jimmy dhingra and Charmaine for helping us finding the best property in short time span. Both of them very helpful and answer your all queries regarding the property.. Thank you so much Jimmy Dhingra and Charmaine

AMIT · 2 July 2024

Agent replied · 27 December 2024

Dear Amit, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Frankie was brilliant and helped us greatly with the daunting task of finding a great flat in our price range as they were very quickly snapped up by other renters. He kept us in the loop with what was available and helped us with everything we needed. I will be definitely be going to Dexters if we are looking for a place to rent in the future.

Naomi · 24 October 2022

Agent replied · 23 October 2024

Dear Naomi, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Wapping office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Graziana & Angelo were super helpful!

We’ve been dealing with Angelo since a few months, who was very helpful in solving some issues and major repairs in our house. Recently, we’ve also dealt with Graziana, who was very quick to solve our issues at the start of our contract renewal. Graziana’s communication was great, over the phone and via email.

Charo · 14 November 2023

Agent replied · 27 December 2024

Dear Charo, Thank you for taking the time to leave a lovely review regarding Graziana and Angelo. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Wapping Office

Natasha (Wapping Office) has helped me with the lease of my residential property for over 6 years. She is very proactive and professional. I have always trusted her advice over the last 6 years. Natasha and her team have provided me with excellent tenants and I know my property is in great hands with her.

Enxsjp · 20 October 2023

Agent replied · 27 December 2024

Dear Enxsip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Property faults/repairs

Keep me posted and up to date with all areas of myProperty and any problems that the tenants report, these are then taken care of by the appropriate maintenance contacts.Donna is always very friendly but polite and efficient I have had a few areas for concern this week but are all in hand.

Karen · 5 December 2023

Agent replied · 27 December 2024

Dear Karen, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Emily supported me throughout the entire process of renting my new house, and I’m incredibly grateful for her help. She was wonderful to work with - very responsive and she made the whole process smooth and stress-free.

Lucía · 16 March 2026

Agent replied · 16 April 2026

Dear Lucía, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

Thanks to Property Management Service…

Thanks to Property Management Service by Dexters and special to Monika.She is very helpful, always on phone with us and ready to help us, with professionalism. She is very nice and helpful.Thank you Monika for everything you do for us.I really appreciate your hard work.

Cristinel · 16 May 2024

Agent replied · 27 December 2024

Dear Cristinel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent after service

We have been renting through Dexters and have found the whole experience to be a really positive one. Sometimes agencies can be great for the initial deal and drop off, but we have had the opposite experience. We have been really impressed by the management service provided by Dexters. In particular, property manager Khalisha has been exceptional; really going above and beyond to be as helpful as possible. 5 stars!

Deirdre · 23 May 2022

Agent replied · 27 December 2024

Dear Deirdre, Thank you for your review, and mentioning your experience with Khalisha. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My experience with Dexters was incredible as my agent Olivia went above and beyond to help me find a great apartment! She was extremely responsive and reassuring throughout the entire process. I highly recommend Dexters and in particular Olivia!

Eleanor · 24 August 2024

Agent replied · 23 October 2024

Dear Eleanor, Thank you for your kind comments regarding Olivia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Bailey Gibson is helpful

Bailey Gibson is helpful, smooth process, no issues

Spatel · 19 June 2026

5/5

Trustpilot

Kudos Christian Pengelly!

I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!

George · 21 November 2023

Agent replied · 27 December 2024

Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Consistently attentive

Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.

Susan · 25 October 2023

Agent replied · 27 December 2024

Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Tenancy change made easy!

I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!

Max · 21 June 2024

Agent replied · 27 December 2024

Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

I’m very happy with the service I…

I’m very happy with the service I received from Aros and Blaisine. They were extremely helpful, professional and responded very quickly to my request. I really appreciate their help and would definitely recommend their service. Thank you so much!

Anna · 6 October 2026

4/5

Trustpilot

Really helpful team!

Archie has been super helpful and supportive through the process of putting through an offer of a property we want to rent. It was great to have him show us around too!

Gemma · 28 November 2024

Agent replied · 27 December 2024

Dear Gemma, Thank you for your review. Our teams work really hard to make sure they offer a great customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Trustpilot

I'm ending my tenancy with Dexters for…

I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.

Carlos · 16 September 2026

1/5

Trustpilot

Posted a review about this company but…

Posted a review about this company but it was not accepted and so, I shall post the same review again. Absolutely awful experience and unfortunate that one star is the lowest star that you can give. First photographer used by Dexters was an absolute amateur - slow to issue photographs to be agreed which were all subsequently binned.Floorplan incorrect also. Second photographer was better but then waited ages for the photographs to come through. Spent yesterday all day agreeing photographs to be used and those to be rejected, hard copy brochure to be agreed with Dexters to launch online also.Dexters then just totally ignored with a fifth of the agreed photographs missing online and a third of those photographs rejected included online.Floorplan also incorrect still. Rang the office three times but no one answered the phones in the branch dealing with our sale. Slow service and extremely unprofessional. Never known such a poor Estate Agents. Truly truly dreadful

Preston · 22 November 2024

Agent replied · 27 December 2024

Dear preston, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations

5/5

Google

Olivia has been amazing at helping us find the perfect flat for us, she’s been professional and helpful with any questions we may have and has made the process of moving the easiest I’ve ever had! Honestly couldn’t be happier with every part of the service we’ve had from Dexter’s & from Olivia!

Em · 24 October 2023

Agent replied · 23 October 2024

Dear Em, Thank you for taking the time to leave a lovely review regarding Olivia. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience flat-hunting with Frankie B. Frankie is very polite, professional and makes an effort to understand what one is looking for and does his best to match properties to one's requirements. He has the interest of both the landlords and prospective tenants. I highly recommend Frankie and Dexters' services.

Luz · 24 October 2023

Agent replied · 23 October 2024

Dear Luz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I used Dexters as managing agents for my house

I used Dexters as managing agents for 10 years. I have always found them to be highly professional and reliable. Munir in particular has assisted me on 2 occasions when financial pressures have caused huge stress. On both occasions, he has gone over and above the “extra mile” in order to find a satisfactory solution. He has been both professional and approachable showing that it is possible to show a human side even when trying to maintain a business in these difficult times. I would have no hesitation to thoroughly recommend Dexters.

Tania · 20 November 2024

Agent replied · 27 December 2024

Dear Tania, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

My partner and I reached out to Dexters as we were looking for a flat in the Wapping area. Emily reached out straight away with an amazing flat that was available for a viewing. …

Olivia · 16 March 2026

Agent replied · 16 April 2026

Dear Olivia, Thank you for your kind comments regarding the Wapping team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

I have been very impressed with Robert’s team in Wapping as they have handled letting our flat. As we have been away for some of the time Jilka Patel and James were managing the letting, at times, remotely. They have both been extremely efficient and helpful. Jilka has sorted a number of issues with efficiency and calmness. She has secured the appropriate tradespeople and kept me fully informed at all stages. She is a very pleasant and courteous woman and I’m very grateful to her for the attention she has paid to detail to make the flat well presented for the tenants and to my satisfaction. Kay Thomas

Kay · 25 October 2019

Agent replied · 23 October 2024

Dear Kay, I am writing to say thank you for your kind comments about the service you received from our Wapping Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent experience with getting tenants for my property in Wapping. Robert Scullion-Smith was a pleasure to deal with. Very competent, pro-active and personable. Pleasantly surprised overall with the experience which compares favorably with agents I have dealt with in the past at other Estate Agents. Proof was in the pudding when I encountered an issue which required him to go above and beyond in accommodating my request. It was dealt with in good spirit and with attention to detail. Well done.

R.M · 25 October 2019

Agent replied · 23 October 2024

Dear Lalitha, Having read your review, we would like thank you for your feedback about our Wapping Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I would like to thank Dexters for selling my Wapping flat. Jason, William and the team did a fabulous job. Our home had been on the market for 18 months with two agents. We had lots of viewings but no serious offers. Thinking we would never sell our home we turned to Jason and the team to see if they could do what others couldn't. Within four months we had an offer we were happy with and our home was sold soon after. Jason and William were responsive, stayed engaged until completion and kept us posted along the way. It was a pleasure to work with them and I highly recommend them and the team at Dexters.

John · 25 October 2019

Agent replied · 23 October 2024

Dear John, We are really pleased to read your positive review regarding the service from our Wapping Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

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