Dexters City reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

Get another estate agent

I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!

Real · 4 June 2023

★★★★★ 5/5

Trustpilot

Thank Myra for managing my rental…

Thank Myra for managing my rental property in an efficient manner. Responding to any issues in quick time to deal with as son as practicable. Rob

Mr · 7 November 2023

★★★★★ 5/5

Trustpilot

Thank you to Petros

I want to thank Petros for always being supportive, attentive and helpful and for great service.

Boudi · 30 May 2024

★★★★★ 1/5

Trustpilot

Poor service

I am writing as the guarantor on a property rented in Chalk Farm by 2 of my son's from Dexter's. They were model tenants for the best part of 3 years . Rent paid on time in full, no damage, no noise - as I say, model tenants. A problem arose last Christmas when one of my son's returned from holiday to find the place was infested with rodents. Dexter's did not act on the advice of the pest control agency to repair the property to prevent the incoming rodents. The infestation was so bad the rodents were walking across the floor in front of him and sitting on the stairs when he came in the door. His property was damaged, he couldn't sleep at night because of the noise of the rodent activity. Consequently he had no option but to leave as it was a health hazard. Dexter's were agreeable to release him from the remaining months of his tenancy and it was swiftly cleaned up and put back on the market at an inflated rent - it's the equivalent of constructive dismissal from a job I guess... Or being smoked out... It served their purposes very well let's just say and that is certainly how it felt. The impact and financial losses to myself and my son were significant - loss of earnings and alternative accommodation etc. Very disappointed all round with Dexter's treatment of us and I would NOT use their services again or recommend them.Update 27.5.23 . I received a response on trust pilot from Dexter saying they couldn't find me on their database which is curious. I have responded to them by email as a courtesy today with the property address and a reminder of the staff I have spoken to there. I would like to add some practical advice to my original post which is to check the deposit arrangement and whether your deposit is 'held' by the agent or TDS. If TDS 'manage' it rather than hold it (which is all perfectly legal and above board) you may find it more difficult to get your deposit returned in a timely manner. We only discovered this at the end of tenancy when the deposit had not been automatically returned after 10 days. Your tenancy agreement may have different rules on timings from the TDS 10 day rule - for example it may be written "When the Landlord and Tenant agree how the deposit should be returned, in full or in part, it must be paid back within 10 working days" which is very different. You may be waiting a lot longer for the landlord/ agent to come up with a proposal for what they would like to keep as there is no timescale stipulated. It was several weeks of chasing in this case. If you dispute what they are proposing it may be weeks or months as TDS dispute service is very slow.

Wendy · 27 May 2023

★★★★★ 1/5

Trustpilot

Too slow and too fast

Too slow and too fastI have extended my contract and had a end of contract negotiations. During the negotiations Dexters letting team were able to reach my landlord in same day and get instant response and we ended uplifting my rent nearly 20% which is fine too fast but no complaints...I requested some maintenance for flat, removal of some poor quality furnitures and contract update (name update) . So guess what -----all response time is 20 working days !!!!!!! I wouldn't go with Dexter, if I knew that would be the case at the beginning.

Alperen · 26 May 2023

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service! Thank you Sabiya Virmani

Mary · 11 November 2024

★★★★★ 1/5

Trustpilot

Avoid

Very similar experience to the other negative reviews. Arrived on move in day to a dirty flat, no deep clean had been done as requested and everything was disgusting. Damaged fixings reported on moving in, some things remained broken when we moved out a year and a half later which they tried to deduct from our deposit, also attempted to charge £200 + for a carpet clean, luckily we had an email thread and pictures of the carpet when we moved in. Reported a broken cupboard door in person to one of the directors, never got fixed and when we moved out we got charged for it because we couldn't prove we had reported it. Again sent multiple agents round to view the flat in our last couple of months, one left the light on all day and fire door open. Avoid. Or at least make sure you have everything on email and take pictures of everything.

Abbie · 22 May 2023

★★★★★ 5/5

Trustpilot

Positive experience

Amazing agency and Vicky Branecka is an amazing agent.I am sure if you will have to deal with this agency you won’t be disappointed.

Ylenia · 13 December 2023

★★★★★ 1/5

Trustpilot

Lots of room for improvement

My experience during my 2 years tenancy with them:1. It was agreed that they will remove some items from the property. They did not. When following up they just denied and were arrogant and very unprofessional. They claimed that it was not on the offer letter so would not do it. But it was agreed over the emails and I had proof. The property management team is a disaster. The items were never removed and I just gave up. 2. When moved in lots of things were broken and not working. The house was not checked prior. Things that are not obvious during viewing.3. When any issue arise it took them ages to get it fixed and only because I was calling to follow up. Otherwise they do not call back or follow up. I stayed without a dishwasher for a month, broken blinds, massive leak in the bathroom etc. 4. Got locked outside and went to them to ask for spare key. They have the key as they have accessed the flat without us being there. They lost the key. Last time a contractor had it but they cannot locate it. Anyone could have entered the property and the whole building. 5. When we gave notice we were abroad and told them to do viewings with prior notice. They got the keys from the landlord as had lost the spare one. They came for a viewing without any notice and found us there as we returned unexpectedly earlier from our holiday. They thought it was alright to just come in our house without letting us know. 6. They came for another viewing and locked us in. The specific lock does not open from inside if locked from outside. I called them to come back. 7. At the end of our tenancy, we realised there are mice in the property. They got pest control who confirmed and they needed to come back and deal with it due to holes in the walls behind the kitchen. Situation got worse and I sent pictures of a drawer full of mice droppings. Mice started running in the kitchen. Two weeks no reply and when I called they were arrogant. They said it was our responsibility to deal with it. The holes in the walls? They have inspected my house few times and it is spotless clean. The manager even said that this will be done so it is ready for the next tenants.. we were still living there but they did not care. I had posted a negative review back when I moved in, but I was asked by Charlie, their manager to remove it. I thought they deserved a second chance. Dexters Management: instead of asking people to remove negative reviews, maybe work on your SOPs, procedures and customer service skills. Positive notes: - the letting agent who showed us the property back then was brilliant and very professional. - Check out agent was also good. We also got all our deposit back as we kept the house in perfect condition.

Diana · 19 May 2023

★★★★★ 1/5

Trustpilot

Do not get involved

Do not get involved - don't waste you time and energy.I flagged the issues in the flat during the review and offer process with the letting agent. The next day we agreed on what is and is not possible to be fixed and "shook hands", I made an offer. Nothing had been done, which they informed me about on the day of the move.I arrived into an utterly dirty flat. The dirty mattress was part of the fixes I asked for. After escalation, was disgusted when the agent’s the line manager said her agent had not put her commitments in writing. They are backtracking from other promised fixes now too. A word is a bond concept is not the one Dexters is familiar with. The communications are patronising, arrogant, manipulative. They omit information that does not suit them. No works have been made within their own timelines and the only way to get a progress is to chase them. They have communications problems between themselves and problems that creates are being pushed to tenants.Have had around couple of dozen calls, including their management. It is a very very poor service, lack of ownership, dysfunctional communications, frankly, when someone misleads you, pretends it did not happen - how can you ever trust this firm.

ZH · 19 May 2023

★★★★★ 5/5

Google

We work with James Christie and he has been incredibly helpful.

Melanie · 9 October 2026

★★★★★ 5/5

Trustpilot

I believe Rasel was the name of the…

I believe Rasel was the name of the employee that assisted me if I remember correctly. He was very clear and professional. Covered all my enquiries. Very helpful and respectful.

Amanda · 14 July 2023

★★★★★ 5/5

Trustpilot

Alistair was extremely helpful during…

Alistair was extremely helpful during the transaction and his co-operative work between all parties assisted with the eventual exchange of contracts.

Laurence · 15 February 2024

★★★★★ 5/5

Trustpilot

Ibrahim is a great property manager

Ibrahim is a great property manager. He is both attentive and proactive with a great eye for detail. We feel safe working with him and clearly operates as a true professional. Thank you Ibrahim and Dexters.

Mark · 6 December 2024

★★★★★ 5/5

Trustpilot

A genuinely excellent agent

Pro-active, professional, friendly and interested in doing a good job. Jo from Dexters is all of these things. A true breath of fresh air and a delight to deal with. She can’t perform magic, no-one can, but she lets you know what she can do and how that’s going. She also gets an awful lot done too. Great liaison between landlord and managing agent. Excellent communication. I’ll stop now.

PAUL · 14 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service! Indre has been amazing, very helpful and good communication. I would highly recommend Dexters services thanks to the help we have received from Indre

Ellie · 24 October 2023

★★★★★ 5/5

Trustpilot

Danny was a big help

Danny was excellent in swiftly resolving two minor issues with our property.

Oliver · 2 August 2024

★★★★★ 1/5

Trustpilot

Steer clear

Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.

M · 15 May 2023

★★★★★ 5/5

Trustpilot

Smooth renting process with Alfie

I had a great experience with Alfie Brown. Viewing was arranged on the same day (with also alternative properties as back-up). My offer was then accepted and the tenancy agreed in a very short turnaround. Alfie provided support and feedback throughout, highly recommended.

Andy · 10 March 2022

★★★★★ 5/5

Google

Isobella, is a star! Thank ypu

Justin · 2 April 2026

★★★★★ 1/5

Trustpilot

Agent phoned to cancel a viewing 15…

Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.

Richard · 10 May 2023

★★★★★ 5/5

Trustpilot

Good customer service

Donalina is very helpful and always prompt response as our property manager. Many thanks.

Willow · 21 June 2024

★★★★★ 5/5

Trustpilot

Great and professional service

Great and professional service. In parricular Erjon Bejtullahi was very helpful and enthusiastic agent who continuously helped through the whole renting process. Super happy with the service provided.

Marco · 24 August 2023

★★★★★ 5/5

Trustpilot

Helpful, Friendly, Attentive

Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!

Annabel · 29 June 2023