Trusted Agent profile · Tower Hamlets
★★★★★
2,295 reviews across 2 platforms
5 Sandys Row, London, E1 7HW, Tower Hamlets, E1 7HW
Dexters's office in Tower Hamlets, at 5 Sandys Row, is rated 4.4 out of 5 across 2,295 reviews on two platforms, including 358 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful, Friendly, Attentive
Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!
Dear Annabel, Thank you for your kind comments regarding Hope. We appreciate you taking the time to leave a 5 star review. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid this agency
They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.
Dear Andy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAndy was really helpful & look forward…
Andy was really helpful & look forward to him helping us further in the near future
Thank you for taking the time to leave a lovely review regarding Andy. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExtremely Professional
Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.
Dear SB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDaniel is speedy, friendly, communicative and overall effective! Responsible for securing us a dreamy flat for a great price.
Dear Emily, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotWe had a great experience with Sarah…
We had a great experience with Sarah Rodrigues, Senior Property Manager at Dexters.
1/5
Trustpilotjust particular agent
just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.
Dear Dorothy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters
Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina is great
Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.
Dear Tess, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent support
Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!
5/5
TrustpilotGreat lettings agency
Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.
Dear Homar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAmazing service!
As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!
Dear Lee, Thank you for taking the time to leave a lovely review regarding Indra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlex at the St Margaret’s Branch has…
Alex at the St Margaret’s Branch has been really helpful throughout the whole of the buying process so far. She’s been friendly and professional, kept me in the loop, and also helped chase up my solicitors for updates when I’ve been struggling for a response.
Dear Iona, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat service
I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks
Dear Isabella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLauren has been awesome and very helpful with getting our flat sorted for us
We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.
Dear Christos, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery smooth end of tenancy experience
I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.
Dear Atul, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters were amazing with regards to…
Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10
Dear Darren, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnprofessional behaviour
Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!
Dear Camilla, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChante clearly outlined expectations
Chante clearly outlined expectations, project timelines, and the scope of work. She was responsive to any questions I had, which made the entire process run smoothly. Her ability to manage tenant needs and property maintenance efficiently was evident, and she was always available to address any concerns promptly. Jackie, Bonhams Electrical
Dear Christian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
GoogleDexters have been an absolute pleasure, if we missed out on one viewings Jamie (our Estate Agent) would push for more viewings the next day within our budget. The process has been very smooth and easy and the communication has been spot on. I’ve been very happy with how everything went!
Dear Joshua, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
5/5
TrustpilotRia has been absolutely brilliant
Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.
5/5
TrustpilotProperty inspections
Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.
Dear Cal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIt's time we talk about these 'agents'
It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY
Dear Matteo, I am sorry to read your 1 star review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have had the absolute pleasure of…
I have had the absolute pleasure of working alongside Alistair MacLean on a very complex sale transaction which has taken a number of months to complete. Throughout the transaction Alistair has remained patient, kind and pro-active depsite the hurdles which have appeared along the way. Alistair has fantastic communication skills and managed to keep the tranaction together despite the numerous difficulities. I am certain that the transaction would not have successfully completed without Alistair's involvement. As Head of a Residential Property Department for a medium sized regional practice, I deal with many agents on a daily basis. Alistair has definitely stood out as one of the best agents I have ever known and I hope to work with him on many future matters. It would bring a huge smile to my face to recieve a sales memorandum confirming I will be assisted by Alistair on a future sale matter as I know the transaction will be in very safe hands! Alistair - a huge THANK YOU from myself and my clients for all that you have done. We could not have completed without you!Best wishes Gemma Bath
Dear Gemma, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alistair, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
