Dexters City reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

Horrible experience

I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support

Bahar · 2 September 2023

★★★★★ 5/5

Trustpilot

Kirlon Sanchez @ Dexters

KLH · 21 May 2026

★★★★★ 5/5

Trustpilot

Great experience

I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!

Jeremy · 20 October 2023

★★★★★ 5/5

Trustpilot

After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023

★★★★★ 5/5

Trustpilot

Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful and…

Alistair Maclean was very helpful and quick in responding to correspondence- thank you!

Sarah · 13 September 2024

★★★★★ 5/5

Trustpilot

Best agency in london

Best agency in london , Fabio was helpful and professional

Israa · 29 October 2024

★★★★★ 5/5

Trustpilot

Petros is an excellent property manager!

I had a really good experience meeting with Petros for our recent inspection. He was friendly and smiling the entire time, which instantly put me at ease. He took the time to thoroughly explain everything and patiently addressed any concerns or issues I had. It's refreshing to have a property manager who is so approachable and genuinely cares about the tenants.

Vicky · 11 September 2024

★★★★★ 5/5

Trustpilot

We felt extremely well looked after…

We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.

Angela · 20 March 2023

★★★★★ 5/5

Trustpilot

Percy Bodington, Sloane Square

Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.

Eve · 29 October 2022

★★★★★ 5/5

Trustpilot

I have been using Dexters for many years

I have been using Dexters, as a landlord for years now. Their service is second to none.

Mr · 23 September 2026

★★★★★ 1/5

Trustpilot

Way to pushy!

I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.

Maura · 10 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina · 24 May 2024

★★★★★ 1/5

Trustpilot

Liars

Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.

Chris · 7 August 2023

★★★★★ 5/5

Google

I would recommend Dan from Dexters! He was extremely helpful and consistently available for all questions and accommodations along the way.

Anna · 13 April 2024

★★★★★ 5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona · 6 November 2021

★★★★★ 5/5

Trustpilot

Danny was very helpful and gave great…

Danny was very helpful and gave great advice

Miss · 13 November 2024

★★★★★ 5/5

Trustpilot

Yearly inspection.

I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.

Sharon · 15 June 2024

★★★★★ 5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony · 23 August 2024

★★★★★ 5/5

Trustpilot

Nabeel in Dexters is an excellent…

Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service

John · 17 April 2024

★★★★★ 5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George · 12 December 2023

★★★★★ 5/5

Trustpilot

Dexters were a joy to work with.

Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.

Steve · 20 June 2022

★★★★★ 5/5

Trustpilot

Experience made particularly good by…

Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.

Duncan · 15 April 2024