Trusted Agent profile · Tower Hamlets

Dexters Canary Wharf reviews in Tower Hamlets

4.4

★★★★★ Great

2,094 reviews across 2 platforms

39 Westferry Road, London, E14 8JH, Tower Hamlets, E14 8JH

Dexters's office in Tower Hamlets, at 39 Westferry Road, is rated 4.4 out of 5 across 2,094 reviews on two platforms, including 359 Google reviews rated 4.8.

Google logo

4.8 / 5

359

Reviews on Google

This office

Trustpilot logo

1,735

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

Agent replied · 29 December 2024

Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Alistair Maclean was very helpful and…

Alistair Maclean was very helpful and quick in responding to correspondence- thank you!

Sarah · 13 September 2024

Agent replied · 29 December 2024

Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Trustpilot

Best agency in london

Best agency in london , Fabio was helpful and professional

Israa · 29 October 2024

Agent replied · 29 December 2024

Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

It was the first time I search for a flat to rent around this area. Jeyda provided such a nice and professional service for me that we quickly finished viewings for several properties, and all of them are quite nice, matching the pictures, and worth for price. Would highly recommend using Dexters in the future if you search for any properties. Yufei

Yufei · 24 August 2024

Agent replied · 23 October 2024

Dear Yufei, Thank you for taking the time to leave a wonderful 5 star Google review. Jeyda will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

We felt extremely well looked after…

We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.

Angela · 20 March 2023

Agent replied · 29 December 2024

Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Percy Bodington, Sloane Square

Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.

Eve · 29 October 2022

Agent replied · 29 December 2024

Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Way to pushy!

I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.

Maura · 10 August 2023

Agent replied · 29 December 2024

Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina · 24 May 2024

Agent replied · 29 December 2024

Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Liars

Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.

Chris · 7 August 2023

Agent replied · 29 December 2024

Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer

5/5

Trustpilot

Benjamin Templeton at dexters Kentish…

Benjamin Templeton at dexters Kentish Town was very helpful.

Bailey · 17 November 2025

5/5

Google

We have rented in multiple properties in the Canary Wharf area. This year we required a new rental, and the general standard of agents has been appalling. Ed Shoucksmith, of Dexters was the only agent who listened to our requirements, was diligent, communicative, and actively took our interests into account. He's an asset to his firm, and advise others to reach our to him directly

Brendan · 25 June 2024

Agent replied · 23 October 2024

Dear Brendan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I was very stressed and under pressure of having no place to go in a week time. Edward from Dexters helped me to find my ideal home in no time. He has been very pleasant to work with and very prompt in replying all my questions. He understood our requirements and helped us to get the flat we are looking for . I would strongly recommend him if you are looking to relocate.

Cheedam · 12 January 2024

Agent replied · 11 January 2025

Dear Cheedam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Danny was very helpful and gave great…

Danny was very helpful and gave great advice

Miss · 13 November 2024

Agent replied · 29 December 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma

5/5

Trustpilot

Yearly inspection.

I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.

Sharon · 15 June 2024

Agent replied · 29 December 2024

Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony · 23 August 2024

Agent replied · 29 December 2024

Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Heartfelt Thanks

I would like to extend my sincere thanks to Dexters Estate Agency in Hendon for the exceptional way they managed the sale of my late father’s house. Although there were some challenges along the way, the team remained consistently supportive, responsive, and proactive in communicating the next steps and helping to resolve any issues that arose.

Kasia · 21 November 2025

5/5

Trustpilot

Nabeel in Dexters is an excellent…

Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service

John · 17 April 2024

Agent replied · 29 December 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George · 12 December 2023

Agent replied · 29 December 2024

Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters were a joy to work with.

Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.

Steve · 20 June 2022

Agent replied · 29 December 2024

Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Experience made particularly good by…

Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.

Duncan · 15 April 2024

Agent replied · 29 December 2024

Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Nightmare

Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.

Sal · 11 July 2023

Agent replied · 29 December 2024

Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

The worst estate agents, taken almost a year for a problem which still hasn’t been resolved or taken seriously. Lazy people that cannot be bothered to get matters fixed.

Jennifer · 1 October 2025

Agent replied · 22 October 2025

Dear Jennifer, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma

5/5

Trustpilot

Thanks Kiera!

Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.

Hannah · 16 November 2023

Agent replied · 29 December 2024

Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service

Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.

Peter · 23 October 2023

Agent replied · 29 December 2024

Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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