Dexters Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Google

John Miller and his colleague, Amr Amin, worked very hard to find us new tenants. Throughout the process they kept us updated on the viewings that were being carried out and made time for us - sometimes after hours. All this ensured that the new tenancy was set up on time and with minimal fuss. We are very grateful to them for all their help. We are very pleased with Dexters' service overall and were previously assisted by ‌Lydia Beesley who gave us the same high-standard level of service. Thank you and well done Dexters!

Maria · 24 October 2023

★★★★★ 5/5

Google

Recently, I had the distinct pleasure of collaborating with Jeyda Hassan from Dexters during my quest to find a flat in Canary Wharf. Her professionalism, accessibility, and experience had a very positiveimpact on my property search journey. Jeyda's level of accessibility was commendable. She was available for all three viewings I scheduled and was ready to answer any questions I had about the properties we visited. Her responsiveness and accommodating nature made the process straightforward and convenient. As we moved into the negotiation phase, Jeyda played a useful supportive role. She facilitated the exchange of offers and responses in a timely manner, ensuring a steady progression towards a successful agreement. Moreover, her understanding of the local market subtly informed her negotiation strategies, which, even though the process was less intensive, helped in making informed decisions. In conclusion, my experience with Jeyda Hassan at Dexters was overwhelmingly positive. Her professional demeanor, along with her approachable nature and adept facilitation of the negotiation process, were key aspects that facilitated my house hunting process. I am confident that her expertise and dedication will continue to serve her clients well in their own property search journeys.

Filipe · 24 October 2023

★★★★★ 5/5

Google

I did a viewing of an apartment in Canary Wharf with one of Dexter's agents. Harry Lofthouse. It was my second viewing of the day and I was cold and exhausted, but the estate agent was very helpful and easy to talk to. They described the place well, and afterward we visited Dexters' office, which was just around the corner. Overall, it was a pleasant experience. The correspondence over phone and email afterward also felt helpful and easy. I'd definitely recommend them.

Harram · 24 October 2023

★★★★★ 5/5

Google

I had the pleasure to work with Miss Jeyda Hassan, who recently aided my partner and myself in securing our new home. She was polite, warm and knowledgeable about the property and area. She answered any questions we had. She was able to offer any support we required through each stage. Any one that has the pleasure to work with her in the future, should know they are in safe hands. And I wish her nothing but the best for any of her future endeavours.

Keneefia · 24 October 2023

★★★★★ 5/5

Google

I have been looking at moving home and have recently managed to finalize the contract on a new place through Dexters. While I had initially only contacted the agent for an enquiry on just one flat, the agent was extremely helpful and found additional properties in my price range that I had not looked at before. I ended up spending the whole afternoon looking at properties, and have finally decided on one. The process itself was quick, in the next day I had placed an offer and by the end of the week it was accepted. With his help I managed to negotiate a great price on the property. Overall I am very satisfied with Dexters and wholehartedly reccommend them!

Vlad-Alexandru · 24 October 2023

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023

★★★★★ 5/5

Google

Had dealt with many estate agents during our search for a rental property - Dexters was by far the easiest and nicest to deal with. Many other estate agents were rude, unprofessional, and had very little personal customer experience. With Dexters we dealt with Joe Hogg throughout, and could not fault the service we received. Would 100% recommend to anyone. Thank you!

Danielle · 25 January 2018

★★★★★ 5/5

Trustpilot

Amazing Property Manager

Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed

Edward · 7 December 2023

★★★★★ 5/5

Trustpilot

Brilliant service. Will highly recommend Dexters

We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.

Noel · 21 October 2023

★★★★★ 4/5

Trustpilot

Special thanks to Jamie who tried…

Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!

Chris_white._ · 7 July 2023

★★★★★ 4/5

Trustpilot

Helpful and committed to the finish

A very lengthy and protracted sale but we got there in the end and Dexters kept things moving and were very responsive. Nina Gallagher was particularly helpful, always on the end of the phone or email to address issues head on.

Celia · 4 February 2023

★★★★★ 3/5

Trustpilot

We are leaving a review to recognise…

We are leaving a review to recognise the good communication we have received from Cerrone Downer at Dexters. He has helped us navigate many situations with our rental property and given us clarity and quick responses. he has a welcoming personality and he had been professional in dealing with situations that arise. We value the advice we receive from him.

Alison · 17 November 2025

★★★★★ 5/5

Google

Hettie has been amazing in helping us find the right property. We really appreciate her responsiveness and honesty on our quries! Thank you for all your support so far.

Pryank · 28 December 2023

★★★★★ 5/5

Trustpilot

Great service.

Great service.As a tenant I have had no issues whatsoever with Dexters. They have been my agent now for three years.Whenever there has been an issue with anything within the property, there has always been a quick response from my property manager, Myra Mettam. Whether it has been a broken fridge, a leaking shower door, a new washing machine, etc, a professional trade has been called quickly and the issue has been rectified, usually within a week of the problem being highlighted. In fact, today I emailed Myra at around midday to report a radiator not working in the property and by 2.45pm someone had been sent round and the radiator was fixed. Amazing!It also helps that my landlord appears to be very quick to respond as well, and very understanding. You hear of many horror stories for tenants, but my experience with Dexters couldn't be further removed from those. Very satisfied.

Adam · 17 October 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.They pressured us into reducing the property's price within seven days of marketing it. They screamed at me that the property needed a complete refurb, which was invalid. They took really bad photos and included that the property needed updating in the property details, which was false. After a few weeks, they advised us to accept an offer way below the property's value. The whole episode stank of insider dealing. On top of which, they were stressful to deal with. Luckily, I changed Estate Agents, and we sold the property for £35,000 more than the offer they told us to accept.

Mandy · 17 October 2023

★★★★★ 1/5

Trustpilot

An absolute nightmare to deal with

An absolute nightmare to deal with. Despite agreeing to clean & repair the flat before occupation, none of the work was done & they had the cheek to say that it had been cleaned & repairs done. This was a complete lie. So now having payed a deposit & 6 months rent in advance, we have no flat & Dexters are holding on to my money!

Antony · 18 September 2025

★★★★★ 5/5

Trustpilot

Tia was extremely helpful in resolving…

Tia was extremely helpful in resolving the issues with our landlord, and have continuously tried to fix the issues at the flat.

GD · 16 May 2024

★★★★★ 1/5

Trustpilot

Don't use Dexters.

Let out a property - fully managed service with Dexters between Aug 2021-Aug 2023 Management fees 18% They did nothing. 0. The tenants sub let the property -Dexters did not check, intervene, even though emails and phone calls, they confirmed they suspected.The tenants left the property damaged, items missing. Dexters took over 2 months to process the deposit return, and I still have not seen any money from the held deposit.Utterly useless. Take ages to respond, by phone or email.

Aruna · 14 October 2023

★★★★★ 5/5

Trustpilot

Dexters has been letting four of our…

Dexters has been letting four of our properties for many years.Recently Donalina Gargrupe has been dealing most efficiently and promptly with some repairs in one of the properties which is much appreciated.

Danuza · 11 October 2023

★★★★★ 4/5

Trustpilot

My experience as a small landlord

Dexters have taken over from my previous Management Company and so far the change over has gone smoothly with no disruption to the service.I had a new tenant recently in one property and there has been a number of issues that have needed dealing with. They have kept me informed and are always easily contactable for advice and clarifying any issues that have arisen. (Olivier Babylone)Dexters appear to have a number of reliable (If expensive) contractors to carry out any works and checks necessary in a timely fashion.

Iain · 11 October 2023

★★★★★ 5/5

Google

Dealt with Jeyda, she was super helpful while I was looking for an appartment. Cant thank her enough.

Muhammad · 25 July 2024