Trusted Agent profile · Tower Hamlets
★★★★★
2,661 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,661 reviews on two platforms, including 478 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
5/5
GoogleThe best experience as a first time buyer. Peter Papa and Warren McCann made the process seamless and enjoyable for me. They also provided great recommendations for a mortgage advisor and solicitors. Communication was helpful and timely. The purchase of the flat was done in less than three months. I couldn’t be more grateful and pleased.
5/5
GoogleThanks to Kerl Elie for the perfect continuous support. He really supported my so close during whole renting process. I am really lucky to meet him :)
5/5
TrustpilotGreat Experience, will contact when needed again
I dealt with Chestertons Tower Hill and specifically with Stav Nicola who was able to find the perfect unit for my needs, taste and budget within a matter of minutes. Dealing with Stav and with Chestertons was an absolute pleasure and they have an incredible portal which manages the entire process for you.
Thank you for the glowing review!
5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
5/5
GoogleVery professional agency. I had a great experience with my property search. They were always available on phone, via email. They answered me immediately if I had any questions. Katarina Buksarova is making sure she finds the most suitable place you are looking for.
5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
1/5
GoogleI have rented 1 bed flat based on Melis Karatay letting Negotiator, the flat has no heating working(it has been week since it is reported, no response from the Chestertons) and as part of fully furnished flat they didn't provide hoover and other basic stuffs. Please don't believe the agent.NegativeResponsiveness, Professionalism
Thank you for getting in touch Suresh. We are very sorry to hear you had a negative experience with Chestertons. A positive customer experience is very important to us, and therefore we would love to speak with you in more detail about this, and hope we can resolve the issues faced. A member of our Canary Wharf team will be in touch to discuss this with you in further detail. If you do have any queries in the future, we would be more than happy to assist you.
5/5
TrustpilotRental agent Georgio 🥇
I had an amazing rental agent called Georgio at Chestertons Battersea office, who understood my exact needs in my rental property search and found me the perfect flat. Having met many agents, Georgio stood out, listen to the clients needs and then delivering He was always prompt in his reply’s. 1st class service!!! 👏👏👏
Thank you for taking the time to leave a review Joe. So pleased to read about the first class service from Georgio.
4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
5/5
GoogleDaniel Evans and Long are very good agents. In my opinion, the best in Canary Wharf! if you are looking for an agent to help you, these are the people to get things done. Not to forget about the CANARY WHARF TEAM
Hi Max, Thanks for taking the time to leave this great review. We're so pleased to hear about your positive experience with the team!
5/5
Trustpilotsmoking agent
i meet bobby in Greenwich, in a bar by the Cutty sark, friend introduced him to me as the fire stater of a letting agent , i gave him a shoot at letting my property and what a job he did , honest feed back and job done in 2 weeks .
Thank you for leaving us a review!
5/5
Trustpiloti am a home search clerk and have dealt…
i am a home search clerk and have dealt with many Chestertons offices and have been generally pleaseed with the service provided. I did deal with Stav a while back in your Shad Thames office who was exceptional at responding to calls and dealt with our client in the most fantastic way.
Thank you for taking the time to leave a review!
5/5
TrustpilotFlat Viewing with Conor
Viewed a few flats with Conor - he was super helpful, great communication and very professional. Thank you.
Hi Mr Smith, thank you for sharing your experience with Conor. Wishing you all the best in your property search if you haven't found something already!
5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
5/5
TrustpilotAmazing experience
Very professional lettings agency that help me a lot securing my new home especially with the precious help of Delphine that helped a lot making everything look easy. Thanks again and i am definitely recommending Chesterstons to anyone who’s looking for a stress-free experience. Cheers
Thank you, Zouhair. We are so glad to hear that Delphine made your experience stress-free! Wishing you all the best in your new home.
5/5
TrustpilotExcellent service
Excellent service. Quick answers and concrete answers! I strongly recommend if you need to find a place in london
Thanks so much for the recommendation!
5/5
TrustpilotAbbi Harp at/and Chestertons were…
Abbi Harp at/and Chestertons were attentive and professional - they took on my brief and listened too - I would highly recommend using Chestertons for any property search
Hi Emma, thank you for the great review. I'm glad you had a good experience with Chestertons and would recommend using us again. Wishing you a great 2024!
5/5
TrustpilotHelpful property consultant
Our property management consultant, Dan Midgley, has been a great help. Always quick to respond and recently went out of his way to solve a couple timely issues for us. Very much appreciated.
Thank you for the feedback Peter, it's great to see Dan was on hand to help with some recent issues. Feel free to get in touch again if you need anything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
