Trusted Agent profile · Tower Hamlets
★★★★★
2,661 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,661 reviews on two platforms, including 478 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotVERY ATTENTIVE
My husband and I have had a very easy time looking at property with Madi Doe. She is extremely punctual and sends new properties over consistently. Madi listens to what we want and has tried to fulfill everything we are requiring. The market has been quite a challenge but Chestertons team has been very helpful!
Thank you for the five star review, we are so please to hear how excellent the service you received from Madi was!
5/5
TrustpilotGreat viewing
Went on a viewing recently with a young man called Ollie. Very professional and felt extremely taken care of. Wouldn’t hesitate to book again.
Hi Annabel.Thank you for the great review and sharing your experience with Ollie. We are so glad he was professional and took care of you.Thank you for the support and should you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotContacted Juliette for a flat viewing…
Contacted Juliette for a flat viewing and she was really helpful. Very responsive and made herself available quite quickly. Pretty smooth operation
Thank you
5/5
TrustpilotGood phone support
I got a very clear solution to my problem and immediate support to get it fixed when I contacted my phone the agents.
Hi Marta, thank you for sharing your experience with our team. We're happy to read that everything was resolved efficiently. If you need any further assistance, please let us know.
5/5
TrustpilotTamara Price
Tamara Price has helped me find a property to rent in Clapham. She has been extremely responsive and has matched me with a property in less than a day. I felt supported and was kept well informed throughout the entire process. I'm very grateful for the help she's provided.
Thank you for the five star review!
5/5
TrustpilotI had experience with Juliette Dartois
I had experience with Juliette Dartois. She was very friendly, helpful and so sweet. She's the best agent Chestertons have I guess.
Hi Sousou, than you for sharing your experience with Juliette. We are so glad she was friendly and helpful. We are always here to help should you require any further assistance.
5/5
TrustpilotVery comfortable rental experience
leusa handled every aspect of the rental process very professionally and carefully, with great enthusiasm and patience. Fortunately our landlord was also a very friendly person and the house was very comfortable for us to live in.
Hi 江佳瑾 陈, thank you for taking the time to leave a review. We're happy to hear Leusa guided you through the rental process and you had a positive experience renting with us. Should you need any future help, please let us know. Best wishes!
5/5
TrustpilotGreat team and super nice staff
I've worked with Chestertons for 6 years. Very professional team and super nice staff. Especially Pa-Reis McAllister, very professional, quick to respond, very good understanding of customer demand.
Hi Steven,Thank you for taking the time to write a great review. We are so glad Pa-Reis McAllister was professional and quick to respond.We really appreciate the support and wish you the best.Kind regards,Chestertons
1/5
TrustpilotThe deposit is not released
The deposit is not released, though I moved out a half a month ago.Update:Eventually deposit has been returned, but it was hard to do. As Landlord had to contact them a few times to make this happen.
Hi there,Thank you for taking the time to leave this review. We're sorry to hear that your deposit hasn't been released yet. Please do respond to our request for more information so we can investigate this further. Updated Reply:Hi there,We have spoken to the appropriate property manager who has mentioned that they have reached out to you and that you should be in the process of getting your deposit back. Again, we apologise for the delay on releasing your deposit and hope that it will be with you very soon. If you still need further assistance or have any questions then please do reach out to the manager who you previously spoke to.Many thanks,Chetsertons
5/5
GoogleA seamless experience with finding and renting a flat in the Canary Wharf area recently. Lucy Hayes was fantastic - she understood our requirements completely, and dealt with everything really quickly as we were under a tight deadline. Great communication, comprehensive and professional service. 5 stars!
5/5
Trustpilotvery satisfied customer.
This process has been conducted with attention to detail. Throughout, I have found the agents to be prompt, attentive and helpful.
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleReally excellent from Chestertons as a whole and Rod in particular. They kept us fully informed throughout, were very efficient and professional and gave us really good advice regarding the sale. All in we had a rapid sale for a great price (for the property and for their services!). Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hello Rosie, Thank you for your feedback over the weekend. It's great to read that Rod and the team assisted you in the recent sale of your property. Should you need any future assistance, please do not hesitate to reach out to the team at Canary Wharf! Wishing you all the health and happiness in your next chapter!
5/5
TrustpilotRental property renewal
Rental property renewalWe received great service from Gary and the team. A re-let was secured almost immediately and Gary was constantly on hand to help complete the paperwork and answer any queries that we had. Many thanks!Andrew & Susannah M
5/5
TrustpilotAlice Archer at the Clifton Road branch…
Alice Archer at the Clifton Road branch has been very helpful and pleasant to deal with. She is friendly and very responsive and we are greatful. Thank you
Hi Jennifer, thank you for kind words about Alice. We're thrilled to hear that she provided a pleasant service. We'll make sure to pass on your appreciation to her. If you need anything else, just let us know!
5/5
TrustpilotChestertons Fulham
We had a fantastic service from Megan Lilley who supported us with our property search, offer and documentation! Very professional, personable and responsive and made the whole process seamless.
Hi Saffron, thank you for taking the time to leave a review for Megan. We're happy to read that she supported you through your search and made the process an easy one. Should you need anything else, please let us know. Wishing you all the best!
5/5
TrustpilotDelighted with the process
Found my new flat through Chestertons. Bradley helped with every step of the process, was very responsive and really kind. Very delighted with them so far!
Hi Sigrid, congratulations on your new flat and thank you for sharing your experience with Bradley. If you need anything else, please feel free to get back in touch. Best wishes!
1/5
Googletrying to get a reference for a new tenant has been like bleeding a stone. I have been bounced around for days, emails ignored, no one picks up their phone who you need to speak with. Truly awful I would caution tenants working with them about this. This should be a very basic thing to get over to new landlord. Very unprofessional
5/5
GoogleRyan Briggs has been fantastic to work with and very helpful. Would recommend strongly!
5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
Thank you for the wonderful review
1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
1/5
Trustpilotextremely poor and frustrating experience with Chestertons
My experience with Chestertons has been rather poor. I'm a landlord and Chestertons manage my one bedroom flat in Canary Wharf. I have recently signed a new contract and paying Chestertons for fully managed service. Chestertons and I have agreed that I shall pay the first year's letting fee upfront and there is no other fees to be charged as I'm paying for the fully managed service and I've been with Chestertons for long time. The details have all been confirmed on Chestertons' connect, and with email conversation.However, when the contract started, Chestertons put other fees(more than 200GBP) in my statement, and in addition they charged 3 year letting fee upfront(it's not even a 3 year contract because there is a break clause after two year!), which means I won't have any cash income for the first half year. I then started asking Chestertons about this wrong fee and wrong letting fee. It's been almost two months now, I tried emailing, tried calling, tried chatting with Chesterton's front desk, tried including customer service, but cannot get any response from Chestertons. It's very very frustrating and it has wasted lots of my time. Chestertons are trying to ignore the issue. I've found them very unresponsive in general.In addition, Chestertons have deducted 80GBP from my previous tenants' deposit. They claimed that the money is used for "light clean", yet they have no invoice or receipt. And I, as the landlord, wasn't made aware of this deduction until they wanted to sign deposit return form. I didn't give chesterton permission to spend the deposit on "light clean". Their workflow is so messy. The previous tenants have left the flat 2 months now, yet Chestertons still holding their deposit, when I asked them about the 80GBP charge, they seem to have no clue and they have sent me two versions of deposit return to sign, one has 80GBP deduction and the other one doesn't. If you are a landlord, I wouldn't recommend Chestertons. The worst experience I have so far with a Real Estate Agent!
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