Trusted Agent profile · Tower Hamlets
★★★★★
2,661 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,661 reviews on two platforms, including 478 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleI have used Chestertons for years and I would like to salute the professionalism of the team in Canary Wharf who makes its very best to find sterling tenants in a timely manner. A special thanks to David Morgan, Karen Turvey, Kelly Rees, and Danielle Lisbon who truly do a brilliant job to keep Landlords at peace at a very reasonable market price. Highly recommended in the wharf!
5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery helpful
Niema Latif was very helpful
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
4/5
TrustpilotChestertons South West Lettings - Ryan
Ryan was very informative, professional and friendly at our viewing for our rental property. The process thereafter was smooth and run in a professional manner.
Thank you for taking the time to post a review.If there is anything you feel we can do to improve the service provided please do let us know!
5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
5/5
TrustpilotBradley is stand out
Bradley is stand out. To be honest I would have given 3 -3.5 stars but Bradley is a 5. He so goes above and beyond!
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
5/5
TrustpilotZoe went above and beyond to help on a…
Zoe went above and beyond to help on a recent change of tenants. Great communication and can be relied on to get the job done.
Excellent! Thank you for the five star review.
5/5
TrustpilotChestertons South West Lettings - Cynthia
Excellent service from Chesterton in finding us a let and Cynthia went the extra mile to make sure it was the right place. thank you
We are very pleased to hear that Cynthia was able to help you in finding the right property. Your feedback has been shared with her. Thank you.
5/5
TrustpilotI'm very happy that your agency did the…
I'm very happy that your agency did the best for me. I thank Cynthia, she is very active and professional, I thank her very much.
Thank you for sharing!
1/5
TrustpilotDo not recommend
I've had a terrible experience with Chestertons. They've mismanaged my billings for many consecutive months. They have assumed I am overseas for tax purposes and deduct the wrong amount for their fees. They've also incorrectly advised the tenants to cancel all bills that per out agreement we are supposed to pay. I do not recommend letting your property with Chestertons
Hi Marco, thank you for taking the time to leave this review and raising this issue with us. We deeply apologise for the inconvenience and frustrations caused by the errors on our end, please be assured that this was not our intention. We have spoken to the appropriate team members who have mentioned that you are in the process of being reimbursed. We wish you all the best, and please do get in touch with your property manager if you do require further assistance or have any issues.
2/5
TrustpilotSpammers That Don't Delete Data Upon Request.
I am no longer looking for a property, the unsubsrcibe from mailings fails. I responded to 8 colleagues now who have persisted to send me information about properties, for over 2 days. I am still getting calls and emails. Honestly, never message these people, sick of emails from them. And the one property I asked to view, I never even saw. DELETE MY DATA.
Hello Lewis, we are sorry to hear this. You should have just received an email from Trustpilot requesting some more information. If you're able to complete this, then we can check our systems to ensure you no longer receive contact. ____Update:Hi Lewis,Thank you for your patience whilst we looked in to this matter. We're very sorry for the frustration caused by the calls and emails you were receiving from Chestertons. Our team has notified us that they have now opted you out of any future contact. Please do let us know if you do have any further issues and we'll be on hand to support.
5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Thank you for sharing Dan!
5/5
TrustpilotGreat experience with Akikur Rahman and…
Great experience with Akikur Rahman and his team for getting me great new tenants especially following the aftermath of COVID.
Thank you for the 5 stars
5/5
TrustpilotAmazing experience!
We had an amazing experience with Chestertons! Everyone were really helpful especially Stav, who helped us to find our dream house!Thank you Stav!
Thank you for sharing!
5/5
TrustpilotReally exceptional help and support!
Really exceptional help and support from Ellie at Chestertons in Barnes! Delightful to work with the Barnes team and special thanks to Ellie!
Thank you for sharing!
5/5
TrustpilotAngelina Premier Property Manager
Angelina at Chestertons has been nothing short of amazing during our working relationship. Knowledgable, reactive and thorough with a passion for her work! Always a pleasure dealing with her, brilliant.
Hi M Skinner, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleAmazing agent Long Nguyen! Long helped my girlfriend and I find our new home in Canary Wharf within a tight timeframe and made it as stressless as possible. He was really helpful, efficient, and responsive and as we had travelled from far away we really appreciated the extra effort he put in to lining up as many viewings as possible for the day, of which included the place we now proudly call home.PositiveResponsiveness, Quality, Professionalism
Hi James, Thank you for taking the time to post a review for Chestertons. Your comments have been passed on to Long and the team in Canary Wharf - who were very happy to be able to assist you. We wish you all the best for the future, and urge you to get in touch if you have any future queries.
5/5
TrustpilotHelpful and good advice
Having dealt with Tamara Price at Chestertons South West lettings, she was friendly and helpful, especially in giving advice on creating a strong offer.
Thank you for this wonderful review!
5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotStrongly recommend
Anda Simota was very helpful during the whole process, she always replied to our doubts very fast. Everything was easier thanks to her.
Thank you for the five-star review!
5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Thank you for sharing your experience with us Bhavika!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
