Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy friend and I were searching for an…
My friend and I were searching for an accommodation during September time as we urgently needed a place to stay but thankfully shannon from Chestertons company was of great assistance to us! She helped find a suitable place for us with exactly what we needed and in good time otherwise we would have been homeless travelling from France. An absolute super star who worked wonders and made the process so much easier! Our hero!!
Jaime · 11 November 2021
Agent replied · 23 October 2024
Thank you for sharing your positive experience Jaime! We are very pleased to hear this.
★★★★★ 5/5
TrustpilotRenting my flat through Chestertons has…
Renting my flat through Chestertons has been very smooth and professional throughout. Marine Signoret who has been my point of contact has been very supportive and always provided / answered any questions I had quickly!
Mais · 8 November 2024
Agent replied · 25 December 2024
Hi Mais, thank you for sharing your feedback with us. We're delighted to read that Marine was on hand to assist with any questions you had. Wishing you all the best!
★★★★★ 5/5
TrustpilotHighly recommended
I recently had the pleasure of working with Chestertons during my search for a rental flat. I am extremely satisfied with their professionalism and customer service, and I am particularly grateful for Ollie Ennis agent whose expertise made the renting process very smooth.
Consumer · 28 June 2024
Agent replied · 23 October 2024
Good afternoon,Thank you for the great review and sharing your experience with Ollie.We are so glad you were satisfied with the teams professionalism and customer service.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotGreat service by Shakil
I have recently moved to a new flat which is managed by Chestertons and I can say they are really helpful. They are always available for instant support whenever I face any issues. Special thanks to the property manager Shakil who is managing the property as he is always available for any support.
Kumar · 6 December 2023
Agent replied · 23 October 2024
Thank you for your review Kumar and congratulations on your new home! Should you need anything else, please do get in touch with Shakil and the team.
★★★★★ 5/5
TrustpilotZelda Carr is a welcome addition to the team
Zelda Carr has brought a welcome level of more professional service to the day to day management of my properties with Chestertons. Her pro active approach gives me confidence that things will just get done. This is good to see.
Ravinder · 17 August 2024
Agent replied · 23 October 2024
Hi Ravinder, thank you for taking the time to write a great review and sharing your experience with Zelda. We are so glad Zelda was pro active and was professional giving you confidence. We appreciate the support and should you need anything else, we will be happy to help.
★★★★★ 4/5
GoogleChestertons is a very professional letting agencies. I have worked with Ryan Briggs in the last 3 years and he has always made himself available to quickly solve the challenges we had at home!
Daniel · 8 February 2024
★★★★★ 5/5
GoogleMel, from CHESTERTONS, was greatly helpful in finding us a place to rent. The entire experience was effective, personable and overall met our requirements quite well! Thanks to Mel and the team at Chesterton.
Adwaith · 8 February 2024
★★★★★ 5/5
TrustpilotThank you to Heather and the team
Thank you to Heather and the team at Chestertons who made moving super easy and very grateful for her help and the great service.
Robin · 16 February 2022
Agent replied · 23 October 2024
Thank you for the 5 stars - so please to hear Heather was able to help make the move a little easier!
★★★★★ 5/5
GoogleHad a great experience with Chestertons particularly Melis Karatay. She went out of her way to ensure I found an apartment suited to my likings. She was always responsive and prompt in following up regarding any issues. She contacted me on numerous occasions to find out how the process was going and always helped wherever she could.PositiveResponsiveness, Professionalism
Raeesa · 25 October 2021
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Cynthia
Cynthia was great, very professional and helpful through the whole process. She is very personable and makes the stressful process that house hunting is all the easier.
John · 20 August 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotMillie Brandon was exceptionss as l in…
Millie Brandon was exceptionss as l in her attention to detail, momentum, honesty and clarity. A wonderful and surprising collaboration.
Roo · 23 August 2022
Agent replied · 23 October 2024
Thank you for the five stars
★★★★★ 5/5
TrustpilotNishaad was a pleasure to deal with!
Nishaad was a pleasure to deal with! His professionalism and friendliness were top tier from the beginning, and his willingness to help never waivered.
Ifra · 14 February 2022
Agent replied · 23 October 2024
Thank you for sharing Ifra!
★★★★★ 5/5
TrustpilotThanks for helping me.
I was on the lookout for a two bed room apartment, with a rent within my means. I got in touch with Charlie Carter, who went out of the way in helping me get an apartment of my choice on very reasonable terms and conditions. Thanks to Charlie. I am now wonderfully settled in my new apartment. Philip Lobo
Philip · 18 August 2021
★★★★★ 5/5
TrustpilotQuick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Paul · 29 July 2024
Agent replied · 23 October 2024
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotLeusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Kelly · 24 February 2023
Agent replied · 23 October 2024
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
★★★★★ 4/5
TrustpilotChestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Warwick · 13 August 2024
Agent replied · 23 October 2024
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Katherine · 27 July 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotFinding a 2 bedroom flat in Fulham SW6
My experience was very good ! Agent Madi Doe was always on it, arranged suitable viewings and guided me through the process. Highly recommended !
Hendric · 10 November 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review!
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotChestertons South West Lettings, Tamara’
Tamara was really friendly showing us around and super helpful with the application process after we'd put in an offer helping us wherever it was needed.
Bevan · 20 August 2021
Agent replied · 23 October 2024
Your comments have been shared with Tamara who was thrilled to have been able to assist you.All the best.
★★★★★ 5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Julie · 27 September 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
★★★★★ 5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Eliseo · 30 September 2024
Agent replied · 23 October 2024
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
★★★★★ 5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Leo · 12 August 2022
Agent replied · 23 October 2024
Thank you for sharing Leo!
★★★★★ 1/5
TrustpilotCanary Wharf office . terrible service, terrible charges
Terrible experience with the Chesterton's Canary Wharf office. Very high charges absolute minimal delivery in terms of viewings. Very little feedback. Very difficult to negotiate with when they couldn't deliver.. Wanted to hold me to 28 days notice period and then dropped out without agreeing a handover period to a new agency. Awful.. Awful Experience
Richard · 11 September 2023
Agent replied · 23 October 2024
Hi there, we're sorry to see you have left us this rating. Unfortunately we have not received a response to our request for further details, so we can investigate further. If you would like us to look into anything, please email social@chestertons.co.uk and we'll be happy to help.
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