Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI want to thank Long Nguyen's professional service - he is very passionate and professional, always communicating with you so that he can find you the best options that meet your need. Recommended!PositiveProfessionalism
Paul · 8 February 2021
Agent replied · 7 February 2025
Hello Paul,
Thank you for taking the time to provide this review. We have passed your feedback on to Long, who is delighted to have assisted you in your property search.
If you need any future assistance, please do not hesitate to get in touch.
Best wishes!
★★★★★ 5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Mrs · 23 August 2024
Agent replied · 23 October 2024
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
GoogleI recently bought my first flat with Andreas who is an outstanding agent. We did a tour of a few flats together before choosing one - as a first-time buyer this helped me massively in understanding what kind of property I was looking for. Unlike other agents that I had met, I felt that I could trust Andreas because he did his best to understand me and match me with a property within budget that would fit my needs. He guided me throughout the whole buying process and made sure I was kept in the loop every step of the way, always ready to answer any questions. He also constantly kept all stakeholders engaged and in fact he is the reason that we managed to complete on time. He didn't let the ball drop for a single second. Not to mention that Andreas has the patience of a saint! I can't recommend him enough, if I ever sell I will definitely be in touch with him again. Thank you!
Eleni · 27 May 2024
★★★★★ 5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Yulia · 8 March 2024
Agent replied · 23 October 2024
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
★★★★★ 5/5
GoogleBetsy and Kerl have been a pleasure to work with over the last 12 months. Thank you to both of them for their continued support.
Luke · 16 March 2026
★★★★★ 5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Nyall · 10 May 2023
Agent replied · 6 February 2025
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
FC · 28 February 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
GoogleIt has been a great experience renting with Chestertons. Ryan Briggs has been particularly helpful and responsive for the last two years as our property manager - thank you Ryan!
Meg · 26 June 2024
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Liam
Chestertons and Liam were brilliant in letting out my property and I was very happy with how it was handled and also the final result in getting great new tenants.
Rob · 19 August 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotChestertons South West Lettings - Sebastian
We dealt with Sebastian when renting our current property. He was very friendly, courteous and conscientious and we would be happy to recommend him as a letting agent to others.
Matt · 18 August 2021
Agent replied · 23 October 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do get in touch with your local agent to let us know!
★★★★★ 4/5
TrustpilotMatthew from SW Lettings was very…
Matthew from SW Lettings was very helpful throughout the process, advising us on what we needed to do to be the preferred tenant, ultimately resulting in our offer being accepted.
Louise · 17 August 2021
Agent replied · 23 October 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do let us know.Your local agent would be happy to discuss this with you.
★★★★★ 5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Francesco · 30 April 2026
★★★★★ 5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Tristan · 13 October 2023
Agent replied · 23 October 2024
Thank you very much for the review Tristan. Have a great weekend!
★★★★★ 1/5
GoogleTerrible service - avoid this folks they take 4 days to get a viewing. Non responsive - not customer friendly- we wasted our time with this folks and the flat that we wanted was in the same building we’re we live- not recomended
Andres · 1 October 2025
★★★★★ 5/5
TrustpilotAmasing experience
Amasing experience. Mark was always available to solve any problem.
Vincenzo · 7 October 2023
Agent replied · 23 October 2024
Thank you for your review Vincenzo, wishing you all the best!
★★★★★ 5/5
TrustpilotSharon was wonderful in my recent…
Sharon was wonderful in my recent experience renewing my tenancy - thank you!
Kate · 16 July 2023
Agent replied · 23 October 2024
Dear Kate,Thank you for your 5* review of the recent service you received from our James Pendleton renewals team. Sharon will be delighted with your feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotJuliette Dartois
I have been working with Juliette Dartois on finding an apartment and she has been a pleasure to work with. She is extremely, smart, attentive and thoughtful and a great asset to your firm. I will 100pct use Juliette for all searches.
Darren · 22 August 2024
Agent replied · 23 October 2024
Hi Darren, thank you for taking the time to write a great review. Its great to read how Juliette was a pleasure to work with and was attentive, smart and thoughtful. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotChesterton was professional and super…
Chesterton was professional and super helpful in helping me get the perfect flat, in particular my agent Martins was amazing!
Beatrice · 24 November 2022
Agent replied · 23 October 2024
Hi Beatrice,We're so pleased to hear that Martin was able to help find you the perfect flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotStav and Chestertons were a total…
Stav and Chestertons were a total pleasure to work with. They were professional, always available and made our move very smooth. I really recommend Stav and the company!
Lochie · 12 November 2021
Agent replied · 23 October 2024
Thank you Lochie! We are happy to hear this.
★★★★★ 5/5
TrustpilotWould like to mention exceptional job by Shakil Khan…
Would like to mention exceptional job did by Shakil Khan who has been taking care of my property E6 1AR . With his hard work and persistent he retrieved my 5 month pending rent which my other agents were not able to do. Extremely happy to have him as my agent. Extremely proud of him.
Neha · 6 December 2023
Agent replied · 23 October 2024
This is amazing to hear, thank you for your feedback Neha!
★★★★★ 5/5
TrustpilotJuliette Dartois
Juliette DartoisJuliette has been incredible and made a usually stressful move a lot easier! She has helped us with any questions we’ve had, big or small and is very responsive!She gave us some great tips for the area we’re living inFabulous service!!
Hannah · 15 August 2024
Agent replied · 23 October 2024
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
★★★★★ 5/5
TrustpilotHugo is always attentive
Hugo is always attentive, a friendly and genuine adviser. Someone you can trust. I would highly recommend asking for Hugo if renting out your property.
G · 7 April 2022
Agent replied · 23 October 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
GoogleAndreas was good in communicating throughout the process and pushing things forward. He has been a fantastic estate agent for me. Thanks Andreas!
Hratch · 3 October 2024
★★★★★ 5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Jill · 3 June 2024
Agent replied · 6 February 2025
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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