Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Great experience. I cannot recommend highly enough!

This is my second tenancy through Chestertons in the last few years and in both instances the level of service I’ve received, especially from Olivia but indeed the whole team, has been second to none. Prompt responses to all my queries (even outside of usual hours), great flexibility with viewing times and then an incredible follow up service helping me to secure a wonderful flat in St Katharine Docks.I’m sure the experience of my new landlady and landlord has been just as seamless from their side. I cannot recommend highly enough!

Ricky · 9 February 2022

★★★★★ 1/5

Trustpilot

Avoid Chesterton’s…

Avoid Chesterton’s like you would Covid. From the beginning of our tenancy, to the last day, we have endured nothing but frustration, aggravation and excuses. Day one: my wife arrives to take possession of our flatt and found the unit FILTHY. Chesterton’s assured us the flatt had been professionally cleaned and inspected. My wife was fortunate to find a professional cleaning company to perform a same day cleaning. Of course, no compensation was offered and all she heard was excuse after excuse. Last day: after two years of tenancy, it took over TWO MONTHS for our deposit to be returned. Again, (with no fault of our own) incompetent, ill-trained, complacent, and unprofessional behavior caused this unacceptable delay. Interaction, in between our two year tenancy with Chesterton’s, was equally unacceptable. If you find a flatt managed by Chesterton’s, run fast and run far.

Leonard · 8 February 2022

★★★★★ 4/5

Trustpilot

Tushar Bhatia Rental

MyReview:I was only too pleased to be told I could write a review for a member of staff at Chestertons, as I felt that somehow I needed to express how much I appreciated working with Tushar Bhatia in Rentals.From my first encounter with Tushar, helping me to find new tenants for my rental, I realised he was a breath of fresh air to deal with. Not only attentive and pro-active but also showing me how well he followed through in detail with his email responses, which can often be a bit of a weak link. But not so in his case, as he would always respond before the close of day with an informative and well constructed message. It struck me during my time dealing with him in fact, that he must of experienced professional training or maybe that he just had an inherent aptitude to be able to communicate so thoroughly and be so conscientious. He successful found me my new tenants within a short period of time, which by doing so meant no loss of income.A joy to work with. Would highly recommend him.

Heather · 8 February 2022

★★★★★ 5/5

Trustpilot

Renting process review

Myself and my partner had Heather as our tenant/landlord negotiator for Chestertons. I have nothing but positive things to say about Heather - as first time renters she was responsive and efficient in answering any questions we had about the process. She booked us in for a viewing quickly, was professional, courteous and very friendly when showing me around and even arranged with the current tenant at the time to show as around again as my partner was unavailable the first time. She made the process clear, easy and straightforward which is super appreciated after hearing lots of nightmare experiences with estate agencies and renting. Thanks again Heather for your help and for a great first time experience with Chestertons!

Giorgie · 7 February 2022

★★★★★ 4/5

Trustpilot

My Experience with Chestertons…

I have had dealings with Chestertons twice; once when purchasing a flat and another when renting it out. Both my experiences have been good . The team is professional and most of the time, very efficient in dealing with all sorts of queries. My experience with the rental department has been way better than that of my purchase. All in all, I recommend this agency for those who seek quality service and support relating to issues concerning the sale, purchase or rental of a property.

Natasha · 4 February 2022

★★★★★ 5/5

Trustpilot

Risida Greeganage

Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.

Christopher · 31 October 2024

★★★★★ 5/5

Trustpilot

Thanks Daniel Sie!

Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!

Carlin · 25 March 2022

★★★★★ 5/5

Trustpilot

Strongly recommend

Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.

Kate · 15 February 2023

★★★★★ 5/5

Trustpilot

We had great support from Chestertons…

We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!

Farid · 9 August 2022

★★★★★ 5/5

Trustpilot

Lorna was great with our offer and move…

Lorna was great with our offer and move in experience!

Sophie · 29 January 2024

★★★★★ 4/5

Google

We recently rented through Chestertons Canary wharf. We had connected with Harrison some months before when we had first arrived in the UK and he had kept in contact with us regularly about available properties. He was excellent in helping us navigate the UK rental market from beginning to end. While there were some hiccups with the real estates portal system, overall the experience was positive.

Raylee · 5 March 2025

★★★★★ 5/5

Google

I have worked with Ryan Briggs for several years now with my property and his service has always been excellent. He is very diligent, responsive and courteous. The few issues with the property that have popped up over the years were dealt with quickly and with high quality. I highly recommend both him and Chestertons to work with.

Anthony · 25 October 2022

★★★★★ 4/5

Trustpilot

Supportive Staff

The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property

Dylan · 12 April 2023

★★★★★ 1/5

Google

Living in one of their flats since one year and it's been a nightmare. We didn't have hot water and heating working and they took months to repair those. Now we have mould everywhere in the flat, only a few pictures to show how bad the situation is. Apparently I'm not the only one being disgusted by the customer service provided. Update: still no help from them. Want to leave this property now, will seek legal advise. Living with a two years old son and we all are coughing since weeks now

Giulia · 9 January 2022

★★★★★ 1/5

Trustpilot

Flat not fit to live in

Living in one of their flats in Canary Wharf since one year and it's been a nightmare. We didn't have hot water and heating working and they took months to repair those. Now we have mould everywhere in the flat, we found it on clothes, pillows, mattresses and all the furniture is completely ruined from it. They came to investigate twice (the issue persists since May 2021) but they didn’t understand where the problem comes from so they just forgot about it and don’t care if anyone gets sick. It is everything but legal to live in such dangerous conditions.We are all coughing now and I’m afraid we will have health issues related to this.

Giulia · 7 January 2022

★★★★★ 3/5

Trustpilot

Lack of agent support

My experience was unexceptional right up until a prospective buyer said they'd buy. Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward, except for a number of 'phone calls to try and 'persuade' me to move my completion date forward to meet the agent's target. I felt bullied and stressed by the behaviour of the agent. In follow up to his manager I felt that the matter was not taken seriously.January 2022, still waiting for someone to contact me for further information, other than the impersonal Trust Pilot request. As before, it appears bullying is not being taken seriously by Chestertons.

AA · 4 January 2022

★★★★★ 5/5

Trustpilot

Recommended company

We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company

Manuel · 4 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Team

We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!

Elif · 14 February 2022

★★★★★ 5/5

Trustpilot

All very quick and easy toeasy complete…

All very quick and easy to complete thanks to Suzan Salih

James · 22 December 2023

★★★★★ 5/5

Trustpilot

Stav was fantastic in helping us secure…

Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!

Charles · 9 February 2022

★★★★★ 5/5

Trustpilot

Property rental

Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.

Siobhan · 10 September 2023

★★★★★ 5/5

Google

Quick, responsive and knowledgeable. Particular thanks to Rod Cullen for his support on certain points that came up prior to exchanging, and for his recommendations for various services required etc!

Alison · 25 August 2024

★★★★★ 5/5

Trustpilot

I have used Chestertons for numerous…l

I have used Chestertons for numerous years to secure professional & credible tenants for my properties at Canary Wharf, E14. I have always received a very professional service and kept regularly updated throughout securing any new tenants.I would always like to praise to Mollie Clark and Karen Turvey for always responding to any queries expeditiously. I would highly recommend using Chestertons at Canary Wharf for lettings.

Bill · 16 June 2023

★★★★★ 5/5

Trustpilot

Chestertons rental management

Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.

New · 3 March 2025