Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

My experience with Akikur

My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.

A · 12 May 2022

★★★★★ 5/5

Trustpilot

I have dealt with Akikur Rahman for a…

I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.

Roni · 12 May 2022

★★★★★ 5/5

Trustpilot

Thank you, Delphine!

A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!

Cristiana · 24 March 2022

★★★★★ 1/5

Trustpilot

Chesterton Camdens - Truly Terrible

Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.

Robyn · 11 May 2022

★★★★★ 5/5

Trustpilot

Fantastic customer care…

We have had the opportunity to work with Andrew Z and from the first introduction it has been an absolute pleasure. He made our search for an appropriate property very seamless. He went out of his way to find the perfect property for our needs. As we are moving from another country we had specific needs and Andrew took all of that into consideration when finding our perfect place. We can’t thank him and the rest of the staff at Chestertons enough for their help! I would recommend them over every other agency!

Keri · 9 May 2022

★★★★★ 5/5

Google

I have had consistently excellent experience during a tenancy managed by Chestertons and would not hesitate to recommend them. Ryan Briggs, Anushka Lakhiani and Rod Cullen were especially helpful, but I have found the entire team, in all departments with which I have dealt, to be extremely professional, courteous, responsive and a pleasure to deal with. Thank you.

Keelin · 9 January 2023

★★★★★ 5/5

Trustpilot

The whole lettings team at Chestertons…

The whole lettings team at Chestertons assisted me as a first time landlord with professionalism and thorough guidance...a special mention to Emily, David & Gee for their support.Thankyou guys, great service 😊

Tina · 4 May 2022

★★★★★ 5/5

Trustpilot

Excellent buying experience from Chestertons Kew

We recently purchased a property in Kew through Liz Teeder. The experience was excellent. Liz is super professional, responsive and efficient and genuinely caring about ensuring a good outcome for all parties. Very happy to recommend!

Jason · 22 September 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

Excellent service from Jasmine! It was my first time renting and Jasmine made the process easy and stress free. She answered all my queries quickly and was very helpful and friendly. Would definitely recommend Chestertons !

Danielle · 20 September 2021

★★★★★ 5/5

Trustpilot

Great customer service

We have found the whole process of renting through Chestertons very easy. The customer service and follow ups from the property manager Risida Geeganage have made the whole process very easy and we look forward to working with her in 2026!

Nick · 22 December 2025

★★★★★ 5/5

Trustpilot

A reliable Company

I found Chestertons a very reliable firm. They are managing my property with high professionality in a difficult context. I would especially mention the skills of Ms Risida Geeganage who is taking care of her job with patience, kindness and effectiveness.

Luigi · 22 December 2025

★★★★★ 5/5

Trustpilot

Ellie and her team are great to work for

Ellie and her team are great to work for & always friendly, efficient and productive.

Phil · 17 November 2023

★★★★★ 5/5

Trustpilot

Ann Dickson at Chestertons has been…

Ann Dickson at Chestertons has been outstanding support with managing the property we are renting. She takes ownership of issues and makes sure they are tackled and is of great service when communicating with landlords on pur behalf.

Mark · 3 February 2025

★★★★★ 5/5

Trustpilot

We had a great experience with the…

We had a great experience with the Chestertons.Stav was brilliant from our first viewing!He made the process of renting the property seem easy. We are very happy with our new home and would highly recommended!

Nteria · 10 November 2021

★★★★★ 4/5

Trustpilot

Samira was prompt and thorough with our…

Samira was prompt and thorough with our PAT certificate - thank you !

Sanjay · 31 December 2023

★★★★★ 5/5

Google

Andreas was so helpful during the sale process keeping me up to date every step of the way. Was always at the end of the phone to help in any way he could so im very grateful to have had his help for my sale.

Sam · 29 December 2023

★★★★★ 5/5

Trustpilot

We have had great experiences with…

We have had great experiences with Chestertons in Barnes, both Sales and Renting. Sebastian is a lovely guy - they all are. Really down to earth. Looking to be able to buy through them one day!

Mrs · 17 August 2021

★★★★★ 5/5

Trustpilot

Nishaad was super helpful

Nishaad was super helpful! He assisted us in our search for a new place and was very responsive and supportive throughout the process. He has done a terrific job! Totally recommend him

Jose · 5 April 2022

★★★★★ 5/5

Trustpilot

Loved dealing with the team here

Loved dealing with the team here. Responsive team, understood my needs and was good at managing expectations and going the xtra mile. Shoutout to Rowland for being on it and making the process nice and smooth!

T · 16 August 2021

★★★★★ 5/5

Trustpilot

Although I found a property with a…

Although I found a property with a different agent, Millie was accommodating and did a fantastic job showing me properties that were within the criteria I was looking for.

Nina · 19 August 2022

★★★★★ 5/5

Trustpilot

Jasmine at Chesterton was great to deal with

Jasmine at Chesterton was straightforward and professional to deal with making each step of the lettings process easier to deal with. We also got some great tenants so it was well worth it.

Niels · 10 February 2022

★★★★★ 5/5

Trustpilot

Leusa Ellis exceptional professional

We are delighted with Leusa's impeccable work. She is a tireless worker, she is always available and answers messages quickly. He has a high level of knowledge of the market and his advice has been key for us. The company has a great professional as well as a close and friendly person. I think Leusa Ellis must be a managerial professional in the agency.

Patricia · 11 October 2023

★★★★★ 1/5

Trustpilot

Stay away from this Agency and Annie Waddel

My experience with this agency was terrible especially due to one agent who was letting me the property. The agent's name is Annie Waddel and she made my life miserable. As soon as I paid the holding deposit, she pretty much stopped taking my calls and and answering my messages. Every time I had to talk to her, I had to call the Chestertons office so that someone in their team would ask her to call me back. The whole company treats tenants so poorly. I talked to other people apart from Annie as well in their team and complained about her to her manager. It is so clear with them that they don't want to spend any time helping out tenants since all their earnings come from property owners. Try not to rent a property through them and definitely not from Annie Waddel

SONAL · 1 April 2022

★★★★★ 5/5

Trustpilot

I found the team super professional…

I found the team super professional with a gentle approach. Renting a property is far more complex than I had realised. It needs knowledge of details and patience. Chestertons were very understanding about my special circumstances, and responded efficiently to my requests. They found me a tenant within two weeks, helped me double-check references, and crucially, finalise the long list of requirements for renting a property. I had already spoken in detail to two other agencies, both offered good terms and ample support, but Chestertons gave me a far better all-round service with great terms.

MT · 30 March 2022