Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Positive Rental Management Experience with Chestertons

We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.

Miss · 11 December 2023

★★★★★ 1/5

Trustpilot

Chesterton´s sister companies Teamstar…

Chesterton´s sister companies Teamstar and Amartio managed our house in Malaga on Airbnb and Booking. They were suppose to run our accommodation on our behalf. Due to the very deficient service they provided, resulting in awful reviews on Booking, we decided to terminate our contract with them. However, at the time they ought us 4000 Euros corresponding to all the bookings for August and September 2021. After countless efforts to get in contact with them and claiming our money without success, they suddenly disappeared from every single platform they were before. That included Instagram, Facebook, telephone registers and email services. They vanished and took our money with them and I assume they took the money of their employees and many other owners too. The person who owned this company apparently opened another company called Eeverynite for which he is now CEO. If I were you, I won´t use their services, as the lack of professionalism we experienced with their previous company was outrageous. Still trying to get our money back...

Owner_scammed · 14 November 2021

★★★★★ 5/5

Trustpilot

A brilliant letting agents

We had a great experience with Chestertons - Stav was very helpful during the viewing and Pippa is very efficient and helps us with any issues that come up in the flat.

Kate · 13 November 2021

★★★★★ 5/5

Trustpilot

Pleasant experience renting through them

I like that this company is very professional and makes me feel safe renting when doing it through them. I also had a lovely contact that took care of me and made me feel welcome. Replied quickly on all my requests and also stepped up extra for me, I felt. So a big kudos to her for making the experience feel good. They also have a portal that makes everything feel professional and good. The only comment I got is that their portal might be challenging navigating around, but then we are nip picking on a high level :P A fantastic company throughout.

Tom · 11 November 2021

★★★★★ 5/5

Trustpilot

Highly Professional

I have a property which I have rented out through Chestertons for 6 years and they have always been fantastic. Highly professional and always easy to get in contact with. Niema Latif especially is fantastic, thorough and extremely efficient. I would definitely recommend

Laura · 9 October 2024

★★★★★ 5/5

Trustpilot

Service at its best…thank you Ronan and team :)

Ronan at Chestertons recently provided us with an excellent service in finding our new home. His attitude stood out from many other agents we have dealt with in the past. From the get-go he understood our requirements very well and throughout the process his communication was always great - very professional while still being open & friendly. He was always available to answer my questions, even late at night and on weekends. His knowledge of the rental market and his ability to explain things simply to me was just fantastic. I will recommend him to friends searching in the area and if I need to relocate in the future I won’t hesitate in reaching out to Ronan.

Maria · 10 November 2021

★★★★★ 5/5

Trustpilot

Hugo was instrumental in letting our…

Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.

Jj · 18 April 2022

★★★★★ 5/5

Trustpilot

To Lucy Bate

In fact, I had several viewings before meeting Lucy Bate, but I could not look for a 1 bed flat I liked. However, after having the viewing of this flat with her, I thought I wanted to live right here. Before the contract, she sincerely helped me with many things as sometimes it was difficult for me to understand because of language. I think that meeting her was very lucky and I'm really grateful to her.If I move out and I should find other flats, I will definitely have a contract with her.

Gabi · 4 November 2021

★★★★★ 4/5

Google

Service from Mel was great. She was very quick and efficient in helping us secure the property off the market so we could move into our property ASAP. Despite us having a bit of trouble when moving, Mel’s service throughout was great.

Josh · 29 December 2023

★★★★★ 5/5

Trustpilot

New level of Service

New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.

Charles · 23 September 2023

★★★★★ 5/5

Google

Mel is an amazing agent to work with. Even though we did not end up doing business with her, she still treated us as prospects/customers. Would definitely recommend her to be your agent.

Eric · 26 June 2024

★★★★★ 5/5

Trustpilot

Great service

As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.

Timothy · 10 April 2022

★★★★★ 1/5

Google

Chestertons may be great at showing properties, but beyond that, customer service is just awful. It's hard to reach the right people and after speaking with an agent, I felt humiliated and it brought me to tears. I just think it's not right that just because an agent has 6 years of experience and signed thousands of lease agreements, the prospective tenant (with much less experience) should be made to feel stupid. Appreciate the agent may not have intended that, but Chestertons should train their agents to be more patient when listening and learn how to respond when a tenant is struggling to understand market practices in the rental market.

Rachel · 25 October 2021

★★★★★ 5/5

Trustpilot

Shannon was very helpful and answered…

Shannon was very helpful and answered all my questions and doubts promptly. She was always attentive and professional and help me find a property that met all my needs.

Cassia · 8 April 2022

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Zoe’

Zoe is very helpful and easy to speak to. She made the rental moving process very easy for us and would highly recommend her as a hard worker who’s great at her job.

Jessica · 20 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Kate

Kate was friendly, accommodating, and responsive to all our questions and concerns about moving to SW. Her personality and warmth contributed so much to our good experience with Chestertons. Thanks a bunch, Kate!

Ramera · 19 August 2021

★★★★★ 1/5

Trustpilot

Clueless cowboys

Clueless cowboys I have been a landlord 20 plus years and dealing with this company has been painful !! AvoidNo my review is 100% authentic I don’t need to prove this or be bothered by you any more !! If you want more information you are very welcome to email me directly. But you have wasted literally hours of my time .

JJC · 19 September 2023

★★★★★ 5/5

Trustpilot

Tamara Price was excellent on going…

Tamara Price was excellent on going above and beyond after hours and considering my case carefully and offering great advice for my situation. Would use again.

Joe · 23 August 2022

★★★★★ 1/5

Trustpilot

Dont use the Battersea Rise office they are either liars or are incompetent.

This company namely at Battersea Rise office has recently sold a house of mine. The deal was exchange and completion would happen within 6 weeks. The buyer decided to change lender but on numerous occassions I was informed completion was not going to be delayed and if it was it would be a couple of days. I refused a higher offer which was £15k more based on this information. I also had given notice to my tenants who were paying me £4k a month so they left just before the agreed completion date. Two months after this date we eventually completed. Chestertons continued to either lie to me during this process or are incompetent either way I lost at least £23k and when I asked for a reduction of their fees they didnt even have the decency to reply. The agents who work at the Battersea Rise branch are shocking dont use them.

Sarah · 22 October 2021

★★★★★ 5/5

Trustpilot

Successful sale

The experience was positive; Jack Osmond was highly communicative and delivered several potential buyers for the flat, and based on our understanding of the market, we were happy where we landed.

David · 19 December 2021

★★★★★ 5/5

Trustpilot

Akikur Rahman of Chestertons South…

Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.

Bruce · 23 May 2022

★★★★★ 5/5

Google

This is a great real estate agency. The service attitude is friendly and can give comprehensive explanations. They were also able to show me around several properties where I might stay, especially Kerl and Abby, who remain my highly regarded and reliable interlocutors.

Dong · 29 November 2023

★★★★★ 5/5

Google

Although I didn’t end up finding a flat via Chestertons with lettings associate Chantelle Dooher, she was very helpful and supportive during my search. If you search for a flat in CW, I strongly recommend her and she will sort the things out! Thanks again Chantelle! -Dk Lee-

영국 · 10 September 2025

★★★★★ 5/5

Trustpilot

Anson Nyako - Chestertons

Anson was incredibly helpful and friendly. He was always quick to reply and was very attentive. Very professional and quick to offer support - would definitely recommend!

Emma · 4 July 2022