Chase Evans Pan Peninsula Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service by Kin Lee on renewals handling.

Ananthu · 3 May 2024

★★★★★ 5/5

Trustpilot

Clear, effective and timely communication

Detail described the tenant’s proposal and procedures go forward.

Terence · 12 April 2024

★★★★★ 1/5

Google

This is my second time and in 3 years I have had to take on a property with them. Its again the second time they have lied to me in many things, they showed me many flats, no explanation, just lets me go in without explaining any features of it, of the building or even area, absolutely no selling skills, the 7 different property agents I have felt with and even spoken to they are rude, unpleasant and very obnoxious. My personal opinion is that a find after speaking to many work colleagues and people I have come crossed, that many property agents in London do not know how to give a good customer service to the client, we are treated like criminals and specially when they have already taken your money. Chase Evans you must know that they keep your deposit for 3 months after you leave, (its in their contract) but still its not ethical as when we move in they want the money instantly, so when we leave we want OUR MONEY back instantly. They are very unhelpful. I recently moved in to a flat and when they sold it to me, they told me there was many things needed fixing and that this would be done before i move in, Of course when I moved in, these were not done and said that they weren't needed to be done as a manager passed by and saw everything that was in working order after a professional clean. After a week and a bit, i have sent 3 emails, 3 calls and no answer to get it done, I have begged them to get it done as the freezer as a rotten meat/fish smell and stinking my flat out and no answer. I am nervous and fed up that these b........ are not fined for giving such a poor service. One last thing is, the cleaning company called Attic that they use, OMG they call professional clean here in London to pass a wet rag to remove dust and charge you £300 miserable pounds, such an embarrassment!!! YES £300 for a bit of dusting, a professional clean in my country is to properly clean and disinfect, move furniture and bed and remove the dust and dirt under, clean properly the limescale from the shower area, etc... all this was not done and in my face the manager from this place told me this is MY STRANGE VIEW of a proper clean, this is their standard and its a perfect standard. I can share pictures as all of you will then be able to judge by yourself. Actually, one last thing in regards to a very distressing moment for me was when I just moved from one flat to another one in the Pan Peninsula Building recently apart from being promised to have something removed and when I moved in I still have 4 boxes laying around waiting to get them removed and still no action as been taken is that in my check in i had a mattress full of staines, but I mean FULL of blood STAINES from the previous tenant as you can see she had a massive period problem on both sides of the mattress and brought this up in the check in and their answer was (this is still considered as habitable) so by a bed protector to put on top, so in my move and changed it for another mattress and put this one in the flat I am checking out and now they have sent me the check out form charging me a complete new mattress because they said this is not habitable and very unhealthy to offer to another tenant....can you believe this!!! All to charge me more and more money, this is what I find they do very well, just charge money unlawfully to all tenants.

Ricky · 24 October 2016

★★★★★ 5/5

Trustpilot

Great experience

Great experience so far - Alan our property manager has resolved all of our queries in a timely manner.

Kate · 28 August 2023

★★★★★ 5/5

Trustpilot

Kind and prompt help of manager Kimberly Fernandes

The manager Kimberly Fernandes of East Property Management promptly contacted the repairer of the pipe leaking.

Renbang · 9 November 2023

★★★★★ 5/5

Trustpilot

We had really very good experience with…

We had really very good experience with Orchid when renewing our tenancy contract. She was very responsive and supportive, so were able to complete everything and sign our new contract in just one day.

Lyubomira · 25 February 2022

★★★★★ 5/5

Trustpilot

Molly Pariyanukul

Molly Pariyanukul, Professional and very communicative, she explains in very simple terms that everyone can understand.

Dragos · 7 November 2023

★★★★★ 5/5

Trustpilot

It’s great they got all the stuff well…

It’s great they got all the stuff well done.

JIE · 5 April 2024

★★★★★ 5/5

Trustpilot

Great experience with Xin Guo from…

Great experience with Xin Guo from VIP/Multi Property Management. Super quick replies, and very helpful in helping us sort all the issues in our new flat.

Lorena · 21 January 2023

★★★★★ 5/5

Trustpilot

Excellent Renewal support - Madison

I was very pleased with the contract renewal support provided by Madison Feng. She was very responsive and efficient in her work. Thanks for your excellent service!

Johnny · 14 December 2022

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Danish Ashraf from East Property Management did my deposit refund. He was very help and responsive. The process was really smooth and fast.

Jingkai · 21 February 2023

★★★★★ 5/5

Trustpilot

Always very quick and helpful

Our experience with Chase Evans has always been very good. When recently renewing, we've had a really positive experience with Ermanno. He was very quick and efficient sorting the process for us.

Lydia · 20 May 2022

★★★★★ 5/5

Trustpilot

Very professional service

Cristian · 16 July 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf from East Property…

Danish Ashraf from East Property Management, he was doing great job to help me solve me property issues. He is very responsible, patient and efficient.

Jiaqi · 8 February 2023

★★★★★ 5/5

Google

I have been renting apartments recent years with agent Mariam Bey. She was very patient and helped me to go through every details of my request. Excellent service~

Sherry · 23 October 2022

★★★★★ 5/5

Trustpilot

Kimberly Fernandes of East Property Management

Kimberly Fernandes provides great help for addressing the issues of my flat and updated me very timely.

Jane · 26 September 2023

★★★★★ 5/5

Trustpilot

Fixing of broken equipment in rented flat

Kimberly Fernandes solved everything requested very quickly and made sure that all tasks are done efficiently

Benedict · 19 October 2023

★★★★★ 5/5

Google

Mary was amazing in helping me choosing the flat to buy. She was professional, patient, and easy to talk to. Would definitely recommend her!

咕噜咕噜吃草莓 · 23 October 2020

★★★★★ 5/5

Trustpilot

Absolutely amazing estate agent

Absolutely amazing estate agent, highly recommend x have been renting with them for past 3 years and no issue whatsoever. Thank you!

Nikola · 22 April 2023

★★★★★ 5/5

Trustpilot

Sharlene Richards of South Property…

Sharlene Richards of South Property Management responds quickly and actually answers your questions. She also picked up an unattended matter and helped handle it.

Jeanny · 15 February 2023

★★★★★ 5/5

Google

Great experience with Darnell McDonald and Lisa Tang. They are very helpful and responsive throughout the whole renting process. Would definitely recommend to my friends:)

Selina · 9 January 2023

★★★★★ 5/5

Google

I would like to thank Lauren Houlihan. She was really excellent and she helped us with every single thing. Thank you so much. We will definitely recommend you.

Lucas · 10 January 2019

★★★★★ 5/5

Trustpilot

Danish Ashraf and the VIP Team are…

Danish Ashraf and the VIP Team are doing an excellent job. We are very happy working with them.

E.B · 9 August 2023

★★★★★ 5/5

Trustpilot

Kimberly Fernandes

Kimberly Fernandes provides great help for addressing the issues of my flat and was really helpful.

Tenten · 29 September 2023