Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA great agency. They listen and do what they promise. I like the way they keep in touch and keep you up to date with the status of your property. Very rarely do you come across estate agents who deliver such great customer service and are so transparent. A breath of fresh air.PositiveResponsiveness, Quality, Professionalism, Value
A · 24 October 2020
Agent replied · 23 October 2024
Thank you Anagat, we try our best to deliver on every aspect of our business, however being transparent is something we make clear from day one with all our clients. This is something our business is built on. I am pleased you see this as one of our main strengths and one you have picked on. Have a wonderful day
★★★★★ 5/5
GoogleThe letting agent was excellent. They were patient, understanding and supportive. They listened to my requirements and showed me a variety of options that fit my criteria.
Abbey · 11 October 2023
Agent replied · 23 October 2024
Hello Tania, thank you for taking the time out in writing us a review. I am pleased we were able to help.
★★★★★ 4/5
GoogleThey are really professional and helped us a lot in order to find a good house in a short span of time. They aided us through the entire process even when dealing with the owner directly.
Would highly recommend for everyone!!!PositiveResponsiveness, Quality, Professionalism, Value
Yash · 24 October 2021
Agent replied · 23 October 2024
Hi Yash
Thank you for the kind words. We understand everyone is trying to juggle a number of things at present, so for us to assist you in finding a new place and making that process as smooth as possible was our aim.
★★★★★ 4/5
GoogleThey have been managing the property we rent for over a year. They have always been very fast to respond to urgent requests like fixing problems with the boiler and it's always easy talking with them.
Julian · 11 October 2022
Agent replied · 23 October 2024
Hi Julian
Thank you very much, we are so happy you're one of our tenants. We hope this relationship continues for many years to come
have a great day
★★★★★ 5/5
GoogleThey were really helpful in setting up the apartment and the few follow-up requests that came up after the move.
Joona · 11 October 2023
Agent replied · 23 October 2024
Hi Joona, thank you, here to help
★★★★★ 5/5
GoogleAmazing experience! Quick reply and multiple choices for the apartment.
Chloe · 17 April 2024
Agent replied · 23 October 2024
Hello Chloe, we are happy that we were able to find you a flat which suited your requirements!
★★★★★ 5/5
GoogleMany thanks to Mr. Sam for helping me and my roommate find a suitable apartment!
Yihan · 11 October 2023
Agent replied · 23 October 2024
Hello Yihan, I am very happy that I was able to assist you both and find you a flat which suited your requirements! I hope you have a great stay, thank you.
★★★★★ 5/5
GoogleThey are really fast responding and super helpful. Sam always responded to us fast and was helpful guiding us through the process of renting the flat.
Flora · 11 October 2022
Agent replied · 23 October 2024
Thank you for your review, I am pleased sam was able to help you. here to help as always
★★★★★ 5/5
GoogleFantastic estate agents. Silvia helped us find a lovely flat and was great throughout.
Cameron · 5 April 2025
★★★★★ 5/5
GoogleWell established local independent agency
Samuel · 9 July 2025
★★★★★ 5/5
GoogleSam, as our intermediary, was very patient and careful to help us arrange everything. I'm very satisfied with the service.PositiveQuality, Professionalism
ZH · 24 October 2022
Agent replied · 23 October 2024
Hi Charles,
Being patient in helping our clients move homes is something we pride ourselves on, we would like to make the process as smooth as possible
★★★★★ 5/5
GoogleSam, as our intermediary, was very patient and careful to help us arrange everything. I'm very satisfied with the service.
Raphael · 11 October 2022
Agent replied · 11 October 2026
Hi Charles,
Being patient in helping our clients move homes is something we pride ourselves on, we would like to make the process as smooth as possible
★★★★★ 5/5
GoogleVery professional and good people.
Had a lot of very bad experience with other agencies, but Capital Heights puts their customers first and is focused on helping you find the right property.
Fridthiov · 24 October 2020
Agent replied · 23 October 2024
WOW, thank you Fridthiov, this means a lot. We all try and do our best to make sure our Tenants and Landlords are services in the best way possible. We will continue to do so with clients like you. God Bless you
★★★★★ 4/5
GoogleIf you happen to get connected to Silvia, you’ve done something right in life. Everything about this agency is just excellent. You’ll be happy you chose them.
Rame · 28 June 2024
★★★★★ 4/5
GoogleHad a quick and easy experience with Capital Heights. Helpful tour of the flat and fast responses about everything.
Isabella · 26 September 2024
★★★★★ 5/5
GoogleI had a very good experience dealing with Sam. He is very responsive when emailed.
Ola · 11 October 2022
Agent replied · 23 October 2024
Thank you
★★★★★ 4/5
GoogleDeepak and Sam, both are professionals. They got me an apartment in a week which is praiseworthy. They are responsive as well, whenever i have any concerns.
Preeti · 24 October 2020
Agent replied · 23 October 2024
Hi Preeti
Thank you for taking the time out of your day to write us a review. To get you moved in while completing all the paperwork in such a short space of time was demanding, but rewarding at the same time. We want to be able to put smiles on our tenants faces. Thank you
★★★★★ 5/5
GoogleI was thoroughly impressed I am by the professionalism and attitude of our Negotiator - Deepak. He managed to secure my husband and I a property we are very happy with
Kate · 25 October 2017
Agent replied · 23 October 2024
Thank you so much for your kind words
★★★★★ 5/5
GoogleAs a landlord I’ve found Deepak to be very professional and quick to respond to and assist in resolving issues and would recommend.PositiveProfessionalism
Jessie&David · 24 October 2020
Agent replied · 23 October 2024
Thank you David and Jessie, we really love having you as our clients. I hope this will continue for years to come.
★★★★★ 5/5
GoogleVery responsive and quick to get back to us on calls and queries we had. Would recommend.
T · 11 October 2021
Agent replied · 23 October 2024
Hi Thomas
Thank you for taking the time out to write us a review, we appreciate your time and effort. We work hard to make sure the process is smooth and efficient. Thank you
★★★★★ 5/5
GoogleVery helpful agent- Mr Sam 👍🏽. Quick to respond to messages and concerns. …
Tams · 11 October 2021
Agent replied · 23 October 2024
Hi Benebo
Thank you so much, this does mean the world to us. happy to help you whenever you’re looking again
Regards CH
★★★★★ 4/5
GoogleThe help Sam provided me with during the whole process was very personal and professionalPositiveResponsiveness, Professionalism
Danny · 24 October 2020
Agent replied · 23 October 2024
Hello Daniel,
Thank you for your review. I am glad that you were happy with my service, I always try to provide the best service possible to make the process for you the tenants and simple and easy as it can be.
Thank you!
Sam
★★★★★ 5/5
GoogleProfessional and always on point. Fast and always prepared. 100% Recommended
Niccolo · 11 October 2021
Agent replied · 23 October 2024
Hi Niccolo.
Thank you so much. This means the world to us. Have a great day
★★★★★ 5/5
GoogleHighly professional and timely service provided by Sam.
Nathan · 11 October 2021
Agent replied · 23 October 2024
Hi Nathan
Thank you, we are always working hard to make the process is as efficient as possible
Regards CH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
