Trusted Agent profile · Tower Hamlets
★★★★★
92 reviews across 2 platforms
113 East London Works, 65 Whitechapel Road, London, E1 1DU, Tower Hamlets, E1 1DU
Capital Heights's office in Tower Hamlets, at 113 East London Works, is rated 4.6 out of 5 across 92 reviews on two platforms, including 91 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Capital Heights City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleDefinitely recommend! Quick to answer queries and helped us find the perfect home for us. Thank you Sam for being so helpful!
Hi Francesca Thank you for your review, I am pleased sam was able to help you. here to help as always
5/5
GoogleJust finished a very happy 2 years renting with Capital Heights in E1. A big thank you to the team, being a tenant through Capital Heights has been seamless and an absolute pleasure - comms have been great throughout, always responsive to any issues and generally super helpful which is all that a tenant could ask for. I think the real difference with Deepak and the wider Capital Heights team is they really care about what they are doing which really shows when you engage them.
Hi Ilgi Thank you for writing us a review. Ilgi, we know how moving home can be stressful, we make sure this process is quick, easy and painless with us. We all live in this busy world, the last thing you want is to be stressed when making a big decision like moving home. We hope you love the flat.
5/5
GoogleIt was great working with Sam, he was very professional and quick with responses to any queries. Whenever there was a problem or something needed changing Sam was ready to help and had a proactive attitude towards everything.
Hi Jowita Thank you for taking the time out to write a review. We are pleased you are happy with your property and with Sam Regards CH
1/5
GooglePoor customer service, I called to inquire about an apartment and the agent hung up on me without any explanation and has not called back.
Dear Jairo, I am sorry about this and your experience with us. There must have been a bad connection as we are always very good at handling enquiries and dealing with any issues. We will call back and do our upmost in helping you out.
5/5
GoogleI dealt with Silvia who was very helpful. She was always quick to reply and had answers to all my questions.
5/5
GoogleGreat experience when moving flat. Sam was a great help to us and responded very quickly! Would definitely recommend if you're looking for a helpful and friendly estate agent that knows what they're doing
Hi Alex, thank you so much
5/5
GoogleI’m so glad that I have Sam as my estate agent, and I couldn't be happier with the experience. Sam's responsiveness to emails was exceptional, always ensuring that my questions and concerns were addressed promptly. He efficiently helped me find the ideal flat, demonstrating a high level of professionalism throughout the entire process.
Hello Wenhan, I am glad I was able to find you the loft you wanted! We hope you enjoy your new flat! Thank you
5/5
GoogleSam was very helpful and professional, the whole moving process was quite smooth
Hi Alan Thank you, this does mean a lot to us.
1/5
GoogleI telephone about selling a property and the person I spoke with was unhelpful
Dear Elaine, Thank you for bringing this to our attention. We’re very sorry to hear about your recent experience when you called regarding selling your property. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused. We value your interest in working with us and would like to ensure you receive the support and guidance you need. A member of our experienced team would like to help, to assist you further and answer any questions you may have. If you prefer, please let us know a convenient time for us to call you, or feel free to contact us directly at info@capitalheights.co.uk. Thank you again for your feedback, it helps us improve our service. Kind regards, Capital Heights Estate Agents
5/5
GoogleOnce again we were so impressed with how quick Deepak was able to find and secure new tenants for our rental property!! Great efficient service from the beginning to the end! Thanks Deepak and team!PositiveResponsiveness, Professionalism
Jagtar, thank you for the kind words. This does mean a lot to us. We are pleased that you have trusted us with your property over the years.
5/5
GoogleSam was extremely responsive and helped us also while on holiday. He mediated the conversations with the landlord very well. Very good work ethics!
Hi Francesco Thank you, we understand not all our clients are here and sometimes we need to accommodate a video call or mediate with the owner. Thank you for using us
4/5
GoogleGreat experience dealing with Capital Heights. From originally making an offer, to referencing and then signing the contract and moving in. Everything was dealt with professionally and I’m very happy with my new flatPositiveProfessionalism
Thank you for writing us a review. we are pleased you are very happy. enjoy your stay and thank you for choosing us
5/5
GoogleSam was always professional and provided a very good service!
Hi Claudia, Thank you for writing us a review. we try our best to help everyone
5/5
GoogleWe had a very good experience with Capital Heights. All went smoothly and very responsive when we had questions and queries.
Hi Charlie, thank you, this means a lot.
1/5
GoogleThe man receiving us was very impatient, he kept saying words like no or impossible to our request and interrupting even confront us (we were just asking about the lease term and it was our first time to meet this agent), it was a very bad experience and we could not trust them to provide reliable service.
Hi Zee I am sorry you was not dealt with correctly, this is not the way we work and I would like the opportunity to see how we can be of any help. Please email us at Info@capitalheights.co.uk Look forward to hearing from you
4/5
GoogleThe process of renting through Capital Heights was very quick and simple and they were flexible around timings to accommodate our previous circumstances. I have taken one star off because the agents were unaware of quite a few issues in the flat (broken appliances etc.) and ideally these would have been sorted out before new tenants moved in, however, Deepak has responded very quickly to our requests and arranged for excellent professionals to resolve issues.PositiveResponsiveness
Hi Sophie Thank you for writing us a review. We appreciate your comments, I am pleased now things are sorted and you are very happy in your new place.
5/5
GoogleThanks to Deepak and Sam for helping me find a flat. Great service throughout and really helpful. Definitely recommend!
Hi Lauren Thank you, we are pleased to help as always.
5/5
GoogleVery friendly, helpful and professional. My partner and I have recently rented our first property through Capital Heights. As first time renters, we were completely unfamiliar with the process. To further complicate matters, I had to decide on the property from overseas and only my partner was able to view the property on my behalf. Without my asking, the agent assisting us who was negotiating for the property sent me a video of the property, which gave me great comfort. Once the landlord accepted our offer, the team at Capital Heights was also readily available to assist us with the administrative process of securing the tenancy agreement, and to answer our queries on the same.
Hi Megan and Qays Thank you so much for your kind words and taking the time to write a review. We understand not everyone can be present on a viewing, especially when you are coming from abroad. Moving home and starting a new job is stressful enough, we like to make sure the process of securing your home isn’t. We hope you love your new place and we hope you stay on for many years
5/5
GoogleReally professional team, especially Sam who always assisted and made the process smooth and easy.
Hi Stefan thank you, we always try our best to do our best and make the process as smooth as possible
5/5
GoogleDeepak is wonderful to work with. Very responsive and great client service skills.
Thank you for writing a review,
5/5
GoogleSilvia is the most helpful and honest estate agent I’ve had, highly recommend 😊 …
5/5
GoogleSam is really helpful and keen to make sure everything is as expected. Highly recommend!
5/5
GoogleThe experience that we had with capital heights was really good and professional. As soon as we call them, we just felt welcome, they done a really good job and mostly, Sam put all himself for us to find the perfect house. Really recommend as experience!!
Hi Mirko Thank you for writing these kind words. We try our best to be available and help find our clients the best homes for them to move into.
5/5
GoogleI've had a highly professional experience with Capital Heights. Sam Hurd replied to my messages instantly and was always on the phone to answer any questions relating to the property and contract. The viewing for the property was arranged promptly and the process of signing the contract was handled efficiently and confidentially too.
Hi Leo, thank you, we are always working hard to make sure all our clients get hold of us and we are pleased we could find you a place in London Regards CH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Capital Heights City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
