Capital Heights City reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

Slow repairs, dismissive attitude, stressful from start to finish

I rented through Capital Heights (contact: Deepak Bhopal) from September 2025 to September 2026. My deposit was returned in full, so this isn't about money. It's a warning about how the tenancy was managed. Heating and hot water: During peak winter the flat lost heating and hot water. Despite Fixflo reports, I had to chase Deepak multiple times before it was dealt with. Living without heat or hot water in the middle of winter was genuinely miserable, and there was no urgency or empathy from the agent. Broken bed: The landlord-supplied bed frame broke during normal use. After repeated chasing a replacement was installed, but the contractor left it in a slanted position. Deepak visited, saw it himself, and said it would be sorted. Nothing happened after that, and I ended up rearranging the room myself. Attitude: Throughout the tenancy, my experience of Deepak was rude and dismissive. When my sibling visited, he told me it felt like more than three people were living in the flat. They were visitors, and I could prove it. Viewings: Near the end we repeatedly cleaned and prepared the flat for viewings, and on several occasions arrangements changed or the viewing didn't go ahead. Inventory: I was never given a copy of the check-in inventory. I only learned one existed when the checkout report referenced it. End of tenancy: We used the agency's recommended cleaner (£320), and the independent checkout rated the flat "clean to a professional level." Even so, I had to chase for three weeks after handover to get the report and any update on the deposit. The deposit did eventually come back with no deductions, but every step required chasing. If you rent through Capital Heights, put everything in writing and don't expect things to happen without pushing.

Gaurav · 24 September 2026

★★★★★ 5/5

Google

Capital Heights have been letting my flat for the last six years They offer a very professional service and also a personal one, making one feel a valued Client. Any matters that arise are dealt with quickly and efficiently. When necessary Deepak finds new Tenants quickly so there are no long voids. This is much appreciated.

Celia · 16 February 2026

★★★★★ 5/5

Google

Absolutely amazing experience with Capital Heights. Our agent Sam was very efficient when we were struggling to find a flat due to the limited properties available. However within a month Sam had found an amazing flat which we now love. Super good communication and overall the most pleasant, easy experience I’ve had with an estate agent, couldn’t recommend Capital Heights enough!!

Stella · 24 October 2023

★★★★★ 5/5

Google

Deepak has built a high quality and professional estate agents coupled with a very friendly team. I had a very easy and pleasant experience finding a property with the agency. Special shoutout to Sam Hurd who gave my viewings and again very welcoming. I would strongly recommend working with this agency if you are looking for the perfect property to suit your needs! If you also live a very busy lifestyle like me, it helps to have the Capital Heights team around with their quick responses and great communication. Thanks again!PositiveResponsiveness, Professionalism

K · 24 October 2021

★★★★★ 5/5

Google

So, I had some nice experience with Capital Heights recently. I should say that all my experiences with estate agents have been not tough, but complicated. Though, with Sam (the agent I worked with) it was great. He was really easy to reach and always replied to my messages. The experience was pretty easy and clear. Although my arrival to the flat was postponed due to the pandemic, Sam was really patient with me and never pushed me. When he came over to hand me the keys and to get the signatures, he was very polite and bright. Thank you for this!PositiveResponsiveness, Quality, Professionalism

Vladimir · 24 October 2021

★★★★★ 5/5

Google

Due to a sudden change in living circumstances I had to relocate within a month and the team assisted me through the process with constant communication to assist my hunt.. I ended up finding my dream flat at the price I was looking for within 2 weeks! Thank you Deepak & Silvia!

Amit · 23 June 2025

★★★★★ 5/5

Google

I have been using Capital Heights for a few years to rent my flats out. I always find Deepak and his team professional, transparent and always willing to help with any queries I may have about the market, or perspective candidates for tenants. In these days of uncertainty, it is reassuring to have the consistency and reliability of Capital Heights doing whatever they can to make the process of finding tenants a smooth one.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 24 October 2020

★★★★★ 5/5

Google

Silvia was very helpful and patience with finding a flat , unfortunately due to some personal circumstances i couldn’t go ahead with the house , i would like to thank specifically Silvia for the all the efforts and support and would recommend her Thank you !!

Subhav · 17 April 2025

★★★★★ 5/5

Google

I’ve just started my tenancy recently and, so far, I’ve had an excellent experience with Capital Heights. Sam has been great with answering any questions in a timely manner and any issues have been remedied straight away.

Hadia · 17 April 2024

★★★★★ 5/5

Google

We viewed an apartment that was almost perfect for us but unfortunately didn’t work out as it just didn’t compromise in the right places for our group. Ted was all round lovely, helpful, well informed and also made a great effort to arrange …

Connor · 17 April 2025

★★★★★ 5/5

Google

We worked with Sam to find a place near Spitalfields, he was incredibly helpful and we were grateful to find a property with Capital Heights straight away. Since signing both he and the company have always been quick to respond to any questions and have always been incredibly professional. I would recommend this company and use them again.PositiveResponsiveness, Professionalism

Isy · 24 October 2021

★★★★★ 5/5

Google

I have had an amazing experience with Capital Heights and was able to move into my dream place right on time! Sam has been very pleasant to work with and extremely helpful, and always responded to my questions promptly. I could not be more pleased with their proffessionalism and efficiency.

Ema · 24 October 2022

★★★★★ 5/5

Google

I have been checking property to move and I came across Capital Heights and Sam Hurd, he is very helpful and efficient . Always available to pick the phone or reply to our messages. I highly recommend Sam as your estate agent choice. Great job and thank you for your help with the house hunting.PositiveProfessionalism

Susana · 24 October 2021

★★★★★ 5/5

Google

Capital Heights Team (especially Sam) is excellent and I would recommend them to everyone. The team is extremely professional and the best part is they are very transparent. They keep you in the loop about everything and help in every step of the way. Keep up the good work Team! My best regards!

Sushant · 24 October 2021

★★★★★ 5/5

Google

Really nice agency . Want to say thank you to Sam for helping with everything during referencing process, etc and after getting a flat . With this agency you can be sure that any of you problems will be solved and they will help you with everything you might ask for ☺️

Elizabeth · 24 October 2021

★★★★★ 5/5

Google

We found a property listed with Capital Heights, Sam was very professional throughout the entire process from the viewing to helping us get through the application and even helping after we had moved in when we couldn't get through to the landlord. I would recommend working with him and this agency.PositiveResponsiveness, Professionalism

Ben · 24 October 2021

★★★★★ 5/5

Google

Having just begun a tenancy with Capital Heights, I can say that they have been great to deal with - Sam has been very responsive, helpful and friendly. Highly recommended!

Jackson · 24 October 2023

★★★★★ 5/5

Google

We had a nice experience with Capital Heights. They were always trying to help us. Sam is really good - he was giving us all the information we requested very quickly and always being very honest. Thank you Sam!

Aina · 24 October 2022

★★★★★ 5/5

Google

Great agency, were very helpful though the whole process with quick responses on all of our questions and very accommodating when it came to our contact. I especially want to thank Sam for his help and patience into putting us in our new home. Highly recommend.PositiveProfessionalism

Vasiliki · 24 October 2021

★★★★★ 5/5

Google

Silvia was amazing throughout the whole process for me from first viewing right through to handing over the keys. She ensured that everything ran smoothly and concisely and was always on hand to deal with any queries or enquiries I had. Highly recommended!

James · 28 June 2024

★★★★★ 5/5

Google

Definitely recommend! Quick to answer queries and helped us find the perfect home for us. Thank you Sam for being so helpful!

Francesca · 24 October 2023

★★★★★ 5/5

Google

We’ve just started our tenancy, but so far the staff at CH have been a pleasure to deal with. Ideally I would like to be able to give 4.5 stars with half a star being deducted as our move in as incoming tenants wasn’t 100% smooth due to the outgoing tenants’ cleanliness, but the agents have done their best to rectify the issues promptly and have been very responsive throughout.

Ellie · 24 October 2023

★★★★★ 5/5

Google

Just finished a very happy 2 years renting with Capital Heights in E1. A big thank you to the team, being a tenant through Capital Heights has been seamless and an absolute pleasure - comms have been great throughout, always responsive to any issues and generally super helpful which is all that a tenant could ask for. I think the real difference with Deepak and the wider Capital Heights team is they really care about what they are doing which really shows when you engage them.PositiveResponsiveness, Quality, Professionalism

Ilgi · 24 October 2022

★★★★★ 5/5

Google

It was great working with Sam, he was very professional and quick with responses to any queries. Whenever there was a problem or something needed changing Sam was ready to help and had a proactive attitude towards everything.PositiveResponsiveness, Professionalism

Jowita · 24 October 2021