Austin & Wyatt Totton reviews

★★★★★ 5/5

Google

Russell and his team did a great job at selling our property which two other estate agents had failed to sell. Without going into detail on the personal circumstances surrounding the sale I can say that Russell was great at negotiating with both parties, giving honest, impartial advice and pushing the relevant parties in the right direction. I cannot thank Russel land the team enough for helping me through to the end of what was a very difficult and emotional journey. If you looking for an honest, supportive team I couldn't recommend anyone better.

Catherine · 24 October 2020

★★★★★ 5/5

Google

A big thank you,to Russell, Matthew,Ryan and Rachel.at the Totton branch,this had been a big move for us and has not been an easy process through no fault of Russell's team,but they have all been very professional and chasing up the whole time,and a friendly welcome whenever we called in the office,which was frequent.We also used the countrywide solicitors Austin and Wyatt which were also very good,we would thoroughly recommend Russell and his team at Totton with a big thank you.

Pat · 25 October 2018

★★★★★ 5/5

Google

My fiancée and I had decided to sell our two houses and get one between us. We saw one on the Totton Austin and Wyatt website, arranged a viewing and knew straight away it was the one we wanted. At that point our houses were not on the market. Russell came round to value ours and get them on to the market and he said they that he had every confidence that we would sell both of ours and we would get the house we wanted. Within a week I accepted an offer on mine and not long after my fiancée accepted and offer on hers. Our offer was accepted on the house we wanted and we now complete today 20 September. True to their word Russell and the team made it happen. We can’t speak highly enough of the team at Austin and Wyatt as they have all been brilliant Russell, Matthew and Ryan. We have been kept informed all the way throughout with regular contact from the team. Always willing to help, answer any questions and have a real can do attitude to make what is obviously a stressful process as smooth as possible. As an example we got to the office at 5:30 on a Friday evening and Russell made time for us not leaving till gone 7 to talk us through some points to ensure we were happy. At the same time we met with Sue the countrywide consultant to deal with our mortgage. Sue was brilliant right from the first meeting talking us through each step, patiently taking us through the applications and finding the best and right mortgage for us. Again nothing was too much trouble for Sue always willing to go that extra step to speak to the mortgage company and us. What we noticed as well was the true professionalism in that although based in the same office Sue was representing us on the financial side and Russell and the team on the house sales and purchase each with their own remit and that was totally respected and never jeopardised. In terms of solicitors we used the countrywide ones for both sales and the purchase. With use of the on line portal and again through the great communication we had one lawyer for the three transactions and this worked fantastically. Whilst we have no intention of moving ourselves for the foreseeable future we would have no hesitation using the Totton Austin and Wyatt, Countrywide consultant and Countrywide solicitors again and would recommend them to anyone. Finally a big thank you to Russell, Sue, Matthew and Ryan who were all involved and made it happen.

Andy · 25 October 2018

★★★★★ 5/5

Google

Russell has been great through my recent POA transaction. Helped me navigate an auction modern method. Thank you so much Russell 😀 …

Elizabeth · 8 February 2025

★★★★★ 5/5

Google

The entire team at the Totton office were extremely professional. My thanks particularly to Russell and Adam who made sure all my calls were answered promptly, queries were dealt with, solicitors were prompted when necessary and I was kept up to date on what was happening in the chain, which was not without its wobbles. I would not hesitate to recommend the Totton Austin & Wyatt team to anyone looking to sell their property.

Trudi · 11 October 2024

★★★★★ 5/5

Google

Russell and the team at Austin and Wyatt Totton were the epitome of professionalism; having dealt with a competitor previously without success my faith in the industry was very quickly restored. Despite the branch being physically closed Russell Crook was on hand day in day out through these difficult time to answer all of our questions and progress our case with the relevant parties. Thanks again Russ.

Callum · 24 October 2020

★★★★★ 5/5

Google

Great experience buying our home through Austin & Wyatt - thanks to Russell for helping negotiate our offer and assisting with communication with the solicitors!

R · 25 September 2024

★★★★★ 5/5

Google

Professional, patient, accessible and responsive. Russell and his team have been superb from valuation through to completion. Thank you

Samantha · 24 November 2024

★★★★★ 5/5

Google

Massive thanks to Nicole Jones! She has been an absolutely fantastic mortgage advisor over our time buying. Would highly recommend her to anyone (especially first time buyers who are a bit confused about the whole process). She has explained everything brilliantly and got us some great deals. Very happy customers! 🙂 …

Chris · 11 October 2022

★★★★★ 4/5

Google

Jared Thompson was very professional and helpful assisting with our application.

Becky · 9 February 2025

★★★★★ 5/5

Google

From the first contact to the exchange of contracts, Russell Crook and his team have been unfailingly professional and efficient. Our buying and selling process turned out to be exceptionally problematic and it was the tireless persistence of Russell and his colleagues that led to a successful outcome. They were always available, supportive and in regular contact. They really deserve more than 5 stars.

Andrew · 25 October 2018

★★★★★ 5/5

Google

Great friendly & very efficient service from all at Austin & Wyatt. Would highly recommend.

Ian · 17 March 2026

★★★★★ 5/5

Google

Great service - especially from Adam and Russell who were quick to answer queries and very helpful when Probate was taking a long time.

Alison · 17 April 2024

★★★★★ 5/5

Google

We had an excellent experience and received a very professional service. Russell spent a lot of time with us prior to putting our house on the market to ensure we could make an informed decision. It was clear he knew the market and the advice he gave us regarding pricing was accurate. It was always very easy to get hold of someone to speak to in the office. I felt we were a priority and they were with us every step of the way up until completion. Would thoroughly recommend.

Mary · 11 October 2023

★★★★★ 5/5

Google

We recently viewed a property with Jonathon Lock - professional & friendly service. Very pleased.

Claire · 17 February 2026

★★★★★ 5/5

Google

Nicole Jones was our mortgage advisor and she provided an amazing service. She explained every little detail in a simple way while ensuring we were informed every step of the way. I would gladly recommend her services to anyone!

Shaun · 11 October 2022

★★★★★ 5/5

Google

Excellent service throughout the sale process, thank you

Joanna · 17 February 2026

★★★★★ 5/5

Google

Russell and the team went above and beyond for our house sale. They were professional, yet approachable and honest. We had full confidence in them throughout and felt very well supported and looked after during the process. Can't recommend them enough. Thanks!

Charli · 11 October 2021

★★★★★ 5/5

Google

Massive thanks to Frazier and Megan that works here, top service and left feeling confident with my decision. Helped me get a splendid deal with my budget. A real asset to the team!

Bradley · 11 October 2022

★★★★★ 5/5

Google

This is a pretty easy review to write as I have been very happy with the help and service I received from Adam Heathcock. My Grandmother passed away and we had to sell her house. Knowing it was going into probate we thought it would be a hard process and hard to sell but Adam has made things very easy for us. He’s kept us up to date through the whole process and sold the property almost straight away. If my family and I move in the future I will definitely be contacting Adam at Austin & Wyatt again.

Mark · 11 October 2022

★★★★★ 5/5

Google

Thank you Russell and team, including Natasha and Leah, for your professionalism and patience throughout the process. Russell goes above and beyond what any other estate agent would do, making Austin and Wyatt Totton the only estate agents I would choose or recommend.

JO · 11 October 2020

★★★★★ 5/5

Google

Cannot recommend Nicole Jones from the Austin and Wyatt team in Totton enough! She has been so helpful to us as first time buyer, always there when we needed it!

Sam · 11 October 2022

★★★★★ 5/5

Google

Russ and the team at Austin & Wyatt, Totton, were very helpful and couldn't do enough. Everything was explained well and moving during a pandemic was bad enough, but they made it all go smoothly! Thanks Russ!

Tracy · 11 October 2021

★★★★★ 5/5

Google

We have just used Austin & Wyatt to sell our house in Totton as we have relocated to South Wales. Honestly can't recommend them highly enough - great communication throughout, very responsive and hard working. In these difficult (Covid) times, they managed to get plenty of viewings for us and kept us informed at every stage whilst also adapting to our changing circumstances. Russell also set us up with a fantastic solicitor and ensured we went from offer accepted to completion in 11 weeks. Brilliant Estate Agents and I wouldn't hesitate to use them again. Very happy customer - 10/10.PositiveProfessionalism

Gareth · 12 December 2021