Every review we hold for the Torquay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe really appreciated John Couch's expertise in marketing our property in what is a rather fragile market. They maintained a positive approach throughout the selling process which was a huge comfort to us. The whole team were at all times kind and supportive but we would like to give a special mention to Susan who was amazing at keeping in touch with us and liaising between our prospective buyer and the solicitors. She is brilliant at communication and moving things on. We are so grateful to have been able to work with such a great company which offers a first class customer service. We are 100% satisfied and send big thanks to a truly wonderful team.
T · 30 March 2026
Agent replied · 13 April 2026
Thank you very much for your kind words and comments which are much appreciated. It shows how great team work it, not just within the office but what can be achieved when everyone pulls together. We are delighted to have secured the sale of your property and you can move onwards with your lives and also for your purchaser who is about to begin his new life in Torquay.
★★★★★ 5/5
GoogleWe have just exchanged on a property we are buying through John Couch. The service was exceptional. Big shout out to Eileen who went above & beyond to make the transaction as smooth as possible, regular updates & nothing was too much trouble, she most certainly is an asset to them. I 100% recommend using this estate agent. 5* Service
House moving is stressful enough, pick this agent to make it so much easier!
Donna · 13 February 2026
Agent replied · 13 April 2026
Good Morning Donna Thank you so much for your very kind comments. I cannot tell you how much these words mean to us - at the end of the day its not about us but about you - our buyers and sellers - and we always strive to give the best we can. We look forward to handing you your keys next week and wish you happiness in your new home and life in Torquay.
★★★★★ 5/5
GoogleSusan at John Couch Estate Agents went above and beyond to ensure my mum’s house sale reached completion. Her support and dedication throughout the process were outstanding.
We wouldn’t hesitate to recommend John Couch Estate Agents and would happily use them ourselves if we decide to sell our own home in the future.
Sarah · 22 May 2026
Agent replied · 22 August 2026
Good Morning Sarah
Thank you very much for your kind comments, they are very much appreciated. It was a pleasure to work together with you and we are happy that the sale came together, albeit an epic journey! The team all send their very best wishes to you.
★★★★★ 5/5
GoogleJohn Couch and his team are outstanding.
From start to finish, I have felt fully supported throughout the process of selling my property. Communication has been excellent, and I have always been able to rely on John's advice and guidance. His knowledge and experience are exceptional, and I have felt completely confident that he and his team were working tirelessly to achieve the best possible outcome for me.
The entire team have consistently gone above and beyond, making what could have been a stressful process feel straightforward and well managed. I wouldn't hesitate to recommend John Couch and his team to anyone looking to sell their property.
Fiona · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for your review and for your kind comments which are very much appreciated. It is the ethos of our business and our aim to achieve a high level of service to both our sellers and to our buyers, working to our best ability and aiming for a high standard. Thank you for recognising this.
★★★★★ 5/5
GoogleWe chose John Couch estate agents to sell our flat for us and we're very glad that we did. The attention to detail and high quality service could not have been better. John and Susan Couch and their team are really helpful and friendly with very high professional standards. In particular, the sales progression once we had found a buyer was consistently superb. Their many years of experience was a deciding factor for us in selecting an agent and our decision proved to be the right one. We wholeheartedly recommend them.
Clive · 22 June 2026
Agent replied · 22 August 2026
Thank you very much for your comments, which are much appreciated by the whole team. It remains our ethos to provide a high quality service and we are very pleased that we were able to be by your side on the journey of selling your property. We wish you well for your future as you embark on your next journey.
★★★★★ 5/5
GoogleMy Girlfriend and i have recently brought a house in London through John Couch The Estate Agent and it was a a pleasure. From arranging viewings through to legals and exchange it was all so smooth. The response time was always fast and any questions we had they were able to answer. Who knew an agent based in Devon would be much better than the ones inn London ! Thank you to John and Susan for making this move so easy !
Henry · 13 December 2025
Agent replied · 13 April 2026
Thank you very much for your review, it is very much appreciated and we are delighted to have helped you find your new home. We wish you much happiness and we are very glad you are pleased with our service, we know how stressful buying and selling houses can be and our aim is always to make the process as smooth as possible.
★★★★★ 5/5
GoogleWe worked with four Torquay agents over 2 years and can say without question that John Couch were the absolute best. They have almost 50 years of experience in the area, are courteous, responsive, kind and extremely helpful, especially at a time when the market has been so challenged. All the others were mere amateurs in comparison. We can highly recommend them in every way
Beach · 9 April 2026
Agent replied · 13 April 2026
Thank you very much for your kind words, our ethos based on exactly what you have experienced, knowledge, responsive and hopefully delivered with understanding in a difficult market place. We are very happy to have achieved the sale for you and wish you well for the future.
★★★★★ 5/5
GoogleWe chose John Couch to sell our house because we had previously bought an investment property through them and been impressed by the company's professionalism and experience. Despite a very difficult market, we have had a large number of viewings and are now celebrating a successful sale. The company's connections in London, and to an international audience, undoubtedly helped to attract the right kind of potential buyers. Thanks to their PR expertise we had great coverage in the national press and the team were helpful and reassuring throughout the process. Eileen was incredible at ensuring everything went smoothly as we headed towards exchange, even taking time to check how things were going on her day off. Thanks to the whole team for their support.
K · 30 November 2023
Agent replied · 30 December 2023
Thank you very much for your comments which are greatly appreciated by the team - it is the behind the scene efforts that makes transactions successful and thank you for your recognition of this. We send our best wishes for the future and hope you are happy in your new home.
★★★★★ 5/5
GoogleWe are delighted to have just sold our property via John Couch The Estate Agent - the same property we bought nearly 13 years ago, similarly with their professional support. There is clearly a very strong team ethic in place: knowledgeable, friendly, very supportive and continually communicating to keep you fully up to date. In the latter stages of the sales process, when timescales were becoming an issue in relation to the purchase of our new property, Susan and Eileen in particular, were so helpful in ‘getting us over the line’. Thanks to you John and your wonderful team.
Gaynor · 6 August 2023
Agent replied · 27 August 2023
Thank you so much for your kind review, it means a lot to the team and we are so glad that we were on hand to help you through the selling and buying process. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleExcellent. A thoroughly professional and personal service from start to finish. The whole team supported us throughout the sales process, providing honest advice and feedback at every stage. Our sincere thanks to John, Susan, Geoff and Eileen for a job very well done.
Russell · 22 May 2026
Agent replied · 22 August 2026
Thank you very much for your review and for your kind comments. We are very glad we were able sell your property and that we were on hand to help with the twists and turns. We wish you much happiness in your new home.
★★★★★ 5/5
FacebookI have just completed on the purchase of a property through John Couch.
Geoff was absolutely brilliant from start to finish. His communication is excellent and he kept me informed throughout; returning calls and texts immediately.
There were many problems with the legal side of the purchase, but Geoff is so pro active he was on the ball with everything.
John Couch Estate Agents are used to dealing with the higher end of the property market (which my property wasn’t) and yet I received the same service.
Thank you so much Geoff and also to Eileen in the office who is also equally as efficient and helpful
Tanya · 2 November 2022
Agent replied · 29 July 2023
Tanya, thank you so much for your lovely review. We hope that you are very happy in your new home!
★★★★★ 5/5
GoogleWe just sold our house through John Couch and the service from start to finish was so smooth. It was incredible to be able to lean on the whole team’s years of expertise. In a market that is daunting and a world where people don’t necessary trust estate agents, this business restores your faith in estate agents. Couldn’t recommend them more.
Josh · 13 December 2025
Agent replied · 13 April 2026
Thank you very much for your comments, it means a lot to the team and keeps our faith in our values and commitment to our Clients. We are delighted to have found you a buyer and wish you happiness in your new home.
★★★★★ 5/5
GoogleI would like to thank John and his team for an exceptional service in selling my cottage. From producing an excellent brochure to the patience of the sales staff, particularly Bev, showing people round, also to Eileen for her incredible work in ensuring that all the solicitors had the correct info for the sale to go ahead. Would highly recommend.
Richard · 13 April 2023
Agent replied
Thank you very much for your review, your comments are much appreciated by the team - it means a lot to us all to receive positive and supportive feedback.
★★★★★ 5/5
GoogleWe recently bought a house through John Couch. All the staff were extremely helpful, friendly and professional. Claire was amazing at keeping in touch with us and liaising between us and our prospective vendor. She also arranged a well organised tour of many appropriate properties in our chosen areas - this was so helpful as we were not living in the area at the time. During the process of buying our new house Claire and all her colleagues managed all our queries quickly and efficiently. They obviously had built up good relationships with their vendors.
Cindy · 4 March 2019
Agent replied
Thank you very much for your positive feedback and review, as a team we strive to give the best service.
★★★★★ 5/5
GoogleGreat service.
Having missed out on a couple of other properties we were interested in a property that was sent to us on the "property notification" email service. We rang the office and John said he could meet us there in half an hour which on a Friday afternoon was above and beyond my expectations. He then valued our property and marketed it professionally. Viewings were always accompanied, generally by Claire who was very friendly and enthusiastic about our home and a successful sale was negotiated. Eileen is a great asset to the business and relentless at chasing up outstanding matters and I do wonder if the transactions would have gone through without her input.
Phil · 4 March 2019
Agent replied
Thank you very much for your comments, the team were delighted - and a great start to our week
★★★★★ 5/5
GoogleWe enjoyed a most positive purchasing experience with John Couch Estate Agents and would be happy to recommend their services.
Claire carried out the viewing for us and was really informed, helpful and pleasant; Claire went out of her way to assist with our deliberations during the day and made herself available for a second viewing by going to the trouble of changing her arrangements. We were really impressed with her positive approach and she has helped us throughout the purchase process in the same manner.
Our main contact during the negotiations was Elaine, who is brilliant at communication and moving things on; Elaine is a pleasure to deal with and we are most grateful to her.
All the staff at John Couch we spoke to on any occasion presented in the same professional and helpful manner; the office at Wellswood is classy and welcoming, the whole experience from the perspective of the buyer has been first class. Many thanks Tim & Sue.
Tim · 31 July 2018
Agent replied · 30 July 2023
Google is telling me that I have not responded to this review - if this is the case please accept my apologies as this was a great review we were delighted to receive
★★★★★ 5/5
GoogleWe enjoyed a most positive purchasing experience with John Couch Estate Agents and would be happy to recommend their services.
Claire carried out the viewing for us and was really informed, helpful and pleasant; Claire went out of her way to assist with our deliberations during the day and made herself available for a second viewing by going to the trouble of changing her arrangements. We were really impressed with her positive approach and she has helped us throughout the purchase process in the same manner.
Our main contact during the negotiations was Elaine, who is brilliant at communication and moving things on; Elaine is a pleasure to deal with and we are most grateful to her.
All the staff at John Couch we spoke to on any occasion presented in the same professional and helpful manner; the office at Wellswood is classy and welcoming, the whole experience from the perspective of the buyer has been first class. Many thanks Tim & Sue.
Tim · 4 March 2018
Agent replied
Google is telling me that I have not responded to this review - if this is the case please accept my apologies as this was a great review we were delighted to receive
★★★★★ 5/5
GoogleWe have recently purchased our house through John Couch estate agents and they have been wonderful. The staff are professional and caring and kept us informed throughout the process. The service and support is exceptional, we could not fault them, Eileen went above and beyond helping us. Excellent and professional service from John Couch. Thank you to you all. Dena & Derek
Daisey · 13 April 2022
Agent replied
We are happy that you now have your new home in Torquay and that we have been able you through the process. Thank you for your patience in waiting for our seller and we wish you every happiness for the future
★★★★★ 5/5
GoogleWe were kept up to date every step of the way and once an offer was accepted Eileen in particular insured that those in the chain beneath us kept on schedule to keep things moving along smoothly. Both our sale and purchase were through John Couch and Beverly was great to deal with too. Would definitely recommend their services.
Janet · 13 April 2022
Agent replied
Good Morning Janet, thank you very much for your review which is very much appreciated. We are always delighted to receive positive comment and it means a lot to the team. We wish you every happiness in your new home.
★★★★★ 1/5
GoogleJohn was extremely condescending, rude and unhelpful! He never followed up with a call after a viewing a property we were interested in. He kept asking if I can afford such a property in which I replied numerous times yes! He was not …
India · 22 August 2025
Agent replied · 13 April 2026
We are obviously disappointed that you have chosen to post this “review” which, in our opinion, does not reflect the facts relating to this matter and we totally refute your accusation that John was in any way rude or condescending towards … More
★★★★★ 5/5
GoogleIf it was not for Eileen I swear we would never have got our new home and I certainly would have gone mad. With an exasperating 9 months of shenanigans and a complicated chain of buyers she continually chased and updated all parties and was always the voice of pragmatism and honesty. Thank God for the Eileen’s of this world. Eileen - we love you!
Natalie · 3 March 2020
Agent replied
What kind words - thank you - she is a star and we are very proud of her - she is absolutely delighted with your review. Thank you.
★★★★★ 5/5
GoogleJohn Couch helped us get into our new home after recently arriving in the country. Beverly and especially Eileen guided us through the whole process and went up and beyond the call of duty to help us navigate the buying process in England. Highly recommended.
Michael · 13 April 2023
Agent replied
Many thanks for your kind comments which are very much appreciated, I am sorry for the delay in acknowledging. We hope you are happy in your new home.
★★★★★ 5/5
GoogleIf it was not for Eileen I swear we would never have got our new home and I certainly would have gone mad. With an exasperating 9 months of shenanigans and a complicated chain of buyers she continually chased and updated all parties and was always the voice of pragmatism and honesty. Thank God for the Eileen’s of this world. Eileen - we love you!
Natalie · 25 October 2019
Agent replied · 23 October 2024
What kind words - thank you - she is a star and we are very proud of her - she is absolutely delighted with your review. Thank you.
★★★★★ 5/5
GoogleJohn, Eilleen & the team were really excellent in marketing, negotiating & then selling our house - in what was a difficult market. Eileen was constantly ensuring that things progressed & that we finally completed. The team were all very professional & lovely to deal with.They really went the extra mile & were exceptional!
We highly recommend them.
Steve · 30 July 2020
Agent replied
Thank you so very much for this - the team will be delighted and I am so pleased we met your expectations
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