Trusted Agent profile · Tonbridge
★★★★★
82 reviews across 2 platforms
127 High Street, Tonbridge, TN9 1DH
Waghorn and Company's office in Tonbridge, at 127 High Street, is rated 4.8 out of 5 across 82 reviews on two platforms, including 72 Google reviews rated 4.8.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
5/5
GoogleI can't rate Waghorn & Company highly enough. My dealings and interactions with every one of their staff have always been excellent, with everything dealt with in a prompt, timely and extremely professional manner. I would give 6 stars out of 5 if I could!
5/5
GoogleLisa and Kirsty have been great in getting my daughter and hubby their 1st flat to rent highly recommend Waghorn
5/5
GoogleI have been renting my property with Waghorn & Company for a number of years and am very pleased with the service, communication, transparency, guidance and value for money. I wholeheartedly recommend Waghorn and Company.
1/5
GoogleWe viewed this property last week, the estate agent got in touch for us to put in an offer. My husband contacted them and place an offer higher than the advertised price and was told by the agent that they would get in touch next day in hope of negotiating a price. After a whole week, I contacted the agent to find out whether they were still having viewings, not realising it was us calling, the Agent informed us that the seller has already accepted an offer from a young couple and the house will now be placed under contract and taken off the market etc. I then said to her that we were waiting for her response regarding our offer and we were hoping to negotiate a suitable price, to our dismay she said "THIS IS NOT ABOUT YOUR MONEY, THIS IS ABOUT WHO THE SELLER IS COMFORTABLE WITH LIVING IN THE PROPERTY!". She also back track on on her initial statement, stating that the seller has not yet accepted an offer and that she will be putting our offer forward today to the seller and give us a decision - which she never did. This left us feeling very disappointed that this agent would just lie to our faces and be bias towards us when choosing a buyer. This is just a complete waste of our time and efforts driving all the way to Tonbridge to view the property for the agent to ignored our offer and push forward the buyer she favoured. We could have used our time to view and potentially secure another property.NegativeResponsiveness, Quality, Professionalism, Value
5/5
FacebookI have just sold my house with Waghorn & Co & cannot recommend them highly enough. It was probably the toughest market in which to try & sell a house, but when I met John I felt confident that he would be able to do it! He & all of his team were absolutely amazing. Nothing was too much trouble & they made sure that each member of the team came to see the house so they could do viewings with confidence. With the scare of Brexit slowing down the market & a house being sold as part of a divorce, I am certain that it was one of Waghorn toughest jobs to date, but they did it! When the market was at it's slowest, they used good old fashioned estate agency & phoned every client they could think of that might be interested in buying our house. They never gave up & were in regular contact all the way through. I also bought my new house through them & would highly recommend them to anyone thinking of buying or selling. Lisa in particular was absolutely fantastic & I would have no hesitation in recommending them to anyone.
5/5
GoogleHelpful, friendly team, especially in dealing with last-minute conveyancing queries that would otherwise have derailed the sale.
5/5
FacebookI completed on a house purchase with Waghorn & Company on Friday, Lisa, Jack and their colleagues were excellent! Lisa responded to my many emails quickly and kept me updated at every stage. When I picked up the keys, it was all covid safe with everyone wearing facemasks. The keys were presented to me in a lovely box with a bottle of Prosecco and a candle which was a really nice touch. Thank you!
5/5
GoogleI cannot recommend this place enough! We just picked up keys to our first house! Waghorn & Company made this such a smooth and efficient process. Very professional service by Lisa, who really calmed us down and gave helpful tips while viewing. We even got a little gift box at the end!
1/5
FacebookHad a very disappointing experience with Waghorn and company. My fiance and I found our dream house with them but we couldn't make a final offer until we sold our flat so the agent promised she would keep us informed and let us know if anyone else bid on it to see if we could counter offer - I've not heard a word from them and I've just seen they've sold 😭
5/5
Facebookvery efficient customer service. we rented through the Tonbridge branch for 3 years and received excellent service. Abbey and the team are efficient, helpful and friendly.
5/5
GoogleAlways very helpful and so much better than our previous agents we used to use. I shall always recommend these.
5/5
GoogleHighly recommend! We cannot fault the impeccable standard of service the team gave us. Abbey, Lisa and Kirsty all went above and beyond to make the journey seemless for us. It was our first buy and they all provided personal touches throughout to make it really special - we can't thank them enough!
5/5
GoogleGreat company to work with, highly recommend for sales or rentals
5/5
GoogleExcellent family run estate agent, very efficient and great customer service
5/5
GoogleThe only letting agents I trust,very professional and friendly😊 …
5/5
GoogleIts not often these days that you come across a company that not only meets your expectations but exceeds them too. Waghorn and Co are one such company and I thoroughly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally impressed ... Estate agent Lisa ..Top professional lady with the human touch just Brilliant.. cannot thank her enough ..
5/5
GoogleThe Tonbridge Team were excellent, friendly and professional. The house sold within a week, their service didn't stop there, carried on until we were over the line and completed. Would recomend Thanks to all the teamPositiveProfessionalism
5/5
FacebookThe Tonbridge Team were excellent, friendly and professional, sold the house in a week, their service didn't stop there, carried on until we were over the line and completed. Would recomend Thanks to all the team
5/5
GoogleThese guys are good!! Positive..focused...responsive..knowledgeable... excellent value. Abbey..lisa...Jack and Kirsty... thank you for finding me the most gorgeous buyers.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently purchased a property through Waghorns and found all of the team friendly, helpful and very professional. Thank you!
5/5
GoogleThank you for all of your help with my rental company. Finally an agency I can trust.
5/5
Facebookreally friendly staff, proactive and attentive would recommend
5/5
GoogleRating only, no written review.
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