Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLisa and Kirsty were absolutely amazing throughout the process of buying our first home.
Not a single opportunity was missed to make the process smoother, more enjoyable, or more exciting. We had a remarkably quick offer to completion timeline (under two months!!) and a very large part of that was due to Lisa, Kirsty and Company, as well as a lovely vendor. To finish it off, the little bottle of wine on move in day made the day feel incredibly special.
While we have absolutely no intention to move for a while, we know that when we do, it'll be with Waghorn for sure.
Also, apologies for the late review! Manic move in and all!
Rhys · 26 October 2025
★★★★★ 5/5
GoogleI will never have enough words of praise for the WHOLE team. 3 years ago I brought my first home from Waghorn and Company and I was looked after so wonderfully. Fast forward over 2 years and I was interested in renting my property, but had no idea where to begin. When I approached them, I was met with a genuine excitement, they couldn't wait to hear/see not only about my flat but about me. They all remembered me, looked out for me and made sure I was completely at ease during the letting process. Even though it was only a short contract as circumstances changed, every step I was looked after, communicated with and felt valued. I will only ever come to Waghorn. Thank you John, Lisa, Kirsty and Abby for everything :) x
Marie · 27 August 2025
★★★★★ 5/5
GoogleWe have recently used Waghorn & Co for letting our property and our house sale and they have been fantastic from the start on both fronts. Their service firstly has been faultless from finding viable tenants to selling our home. Always responding to any queries we have along the way.
Honest and trustworthy.
We cannot thank John, Lisa & Kristy enough for everything you really have been a breath of fresh air.
Diane · 26 September 2025
★★★★★ 5/5
GoogleA massive thank you to John, Lisa and Kirsty. It has been a pleasure dealing with Waghorn & Co. Their expert advice has been helpful along the way, and their friendly, approachable manner made the experience of selling a property smooth and seamless. We received regular updates at every stage. I would have no hesitation in recommending them to friends and family.
Susan · 18 December 2025
★★★★★ 5/5
GoogleWaghorns recently acted for us with both the sale of our old house and the purchase of our new one and we can honestly say that we echo the very positive comments that have been left by the other happy clients.
Despite the fact that due to the poor housing market, it took some while for everything to fall into place, the whole team remained invested in our situation and we appreciated their friendly, positive and professional approach, good advice and regular updates. They also put in some effort liaising with solicitors and others in the chain to get everything "across the line" in a timely manner.
We would like to thank John, Lisa, Abbey & Kirsty for everything that they did and we would thoroughly recommend Waghorn's to anyone else looking for an Agent now or in the future.
Fiona · 16 April 2025
★★★★★ 5/5
GoogleWe recently used Waghorn and Co for our house sale and new home purchase, and they were wonderful on both fronts; we couldn't be happier with the service they provided, from initial valuation through to completion.
Throughout the process, the team were so enthusiastic, attentive and helpful; taking time to get to know us and understand exactly what we were looking for, responding to enquiries quickly and with expertise, and generally doing whatever it took to keep things moving along smoothly for us.
We'd thoroughly recommend Waghorn and Co to anyone looking for a friendly and trustworthy independent estate agent team, who will really get invested in helping you find just what you're looking for, then go the extra mile to make it happen for you.
Thanks so much John, Abbey, Lisa and Kirsty!
JamesPavitt · 16 April 2025
★★★★★ 5/5
GoogleI bought a house from John and the team, and completed just before Christmas 2024. They made the stressful moving experience much more pleasant. There was never any hassle about going to see the property again, emails were answered quickly and I felt that the whole process was handled perfectly.
I felt like a valued customer, not just commission fodder.
Every week or so, I would receive an update email, which is great to have because at times the solicitors go quiet and you wonder what’s going on. Knowing that I was going to get an update made it much easier to relax. I didn’t need to contact my solicitor very often purely because Waghorn And Co were keeping me in the loop.
I also know that they were in constant contact with my seller too, so I am confident in saying that they thoroughly deserve five stars.
If ever I come to sell this house, I know where to go.
Richard · 28 December 2024
★★★★★ 5/5
GoogleI recently used Waghorn’s to sell my property and the service I received from them was outstanding. They would be quick to reply to emails, always answer the phone and would send me a weekly update which was brilliant. Kirsty, Abbey & Lisa made the journey of selling as stress free as house moving could possibly be. They quickly got my property on the market and they quickly sold the property as well. I would strongly recommend them to anyone looking to sell their home.
Luis · 28 October 2024
★★★★★ 5/5
GoogleGot to be the ‘Best on the High Street’ all staff within Waghorns were always there if there was a query and dealt with quickly. Their reassuring words helped too. On market and completed in four months absolutely brilliant. I Would highly recommend Waghorns for selling your house, a very professional service. Thank you
Lynn · 16 April 2025
★★★★★ 1/5
GoogleReally quite unprofessional..
Unfortunately my ex partner had to pull out of a purchase due to our personal circumstances changing over the weekend.
He relayed this to his solicitor in order to tell the sellers solicitors.
I then got a phone call from one of Waghorns team (I won't name names) to demand an explanation, asking why I haven't said anything sooner! Unfortunately our circumstances only changed over the weekend so how could I of told them any sooner?? Also I wasn't even purchasing the property my ex partner was!
Leaving me feeling extremely stressed & anxious considering I am 8 months pregnant this is not acceptable.
I am appalled at their behaviour. I understand that they work for the seller but there was no consideration. Her tone on the phone was extremely belittling & condescending.
Jennifer · 8 October 2024
Agent replied · 22 October 2024
Dear Jennifer,
Thank you for taking the time to write a review online. I am disappointed that after you abruptly terminated the call with a member of our team, you have felt the need to write an online review as opposed to communicating with us. I was in the office when the call took place. After receiving a email from the solicitor who said you had withdrawn with no explanation leaving our elderly and vulnerable client with the prospect of losing her new home. My colleague (Who is also pregnant) called you as you had insisted throughout, that your now ex partner, was unable to answer the phone during the day and all communication must come through you. She was polite and professional and asked if there was anything we could do to help, if there was a reason for example the survey or anything adverse that made you make your decision or if there was any reason that you felt you could no longer speak to our team here as we had had such a good working relationship to date. As you can appreciate our elderly client had spent hundreds of pounds on searches, survey and solicitors fees and when we broke the news she would be asking why. We also have a legal and moral obligation to be fair and honest with buyers before they spent money buying a property, if there was an issue that came up and was the catalyst for you to withdraw, we would inform them before they spent money on the purchase. As a family run independent, we rely on our reviews as a window to our business, and do feel it a little unfair that you gave us 1 star taking into consideration the above and the experience you had received throughout however, we wish you all the best for the future.
★★★★★ 5/5
GoogleLisa and her colleagues at Waghorns were very friendly but professional at all times. Feedback was relayed after each viewing as well as weekly updates as the sale progressed, either by phone call or email. The excellent communication made the selling process run smoothly and stress free.
If I need to buy or sell another property I would not hesitate in engaging Waghorns again.
Sue · 22 September 2024
★★★★★ 5/5
GoogleThank you so much to Lisa and the rest of the team! Selling my late mum's house was always going to be stressfull, however I felt that they understood this and their support did help me through the whole process. I appreciated their weekly …
Joanne · 16 April 2025
★★★★★ 5/5
GoogleWorking with Waghorns has been perfect. They have worked hard to secure us our home and the sale on ours. I would not hesitate to recommend. Their strong network also secured us great solicitors and meant that everything was done extremely quickly.
Robin · 13 May 2025
★★★★★ 5/5
GoogleJust moved in to our first home. John & particularly Lisa helped make the whole process as easy as it could be, prompt and professional throughout. We would definitely recommend Waghorn and they'd be our first port of call in future. …
Michael · 16 April 2025
★★★★★ 5/5
GoogleThank you john, Lisa and the whole team! I couldn't thank them anymore for getting us over thr line in selling my late fathers flat. Lisa kept us informed all the way through so thank you again. Superb service
Darren · 16 April 2025
★★★★★ 5/5
GoogleLisa and team were absolutely wonderful, we wouldn't have been able to complete this sale and purchase without them. I will always look to Waghorn for future moves and recommend them wholeheartedly. Thank you so much Lisa!
C · 16 April 2025
★★★★★ 5/5
GoogleWe were on the lookout for a home to suit our growing family when we had the pleasure of meeting Lisa and her fantastic team. From start to finish, we were thoroughly impressed, the entire team was warm, friendly, and highly professional. They responded to all our questions promptly and made the whole process feel smooth and stress-free. When we're enjoying the new home, we're always reminded of the good people that helped us get here! Couldn't recommend them more!
E · 16 May 2025
★★★★★ 5/5
GoogleVery happy with the service provided by Waghorn Estate Agents. They managed all viewings with professionalism & ensured that we were kept informed of all outcomes. They were very helpful when dealing with the sale process & ensured that our best interests were supported throughout. Clear & regular communication, effective support & friendly agents all made the sale process, with all its ups and downs, less stressful & more positive for all concerned. Thanks to everyone at Waghorns - we appreciated it so much, we will ask you to help us sell our next property - we need look no further!
A · 16 April 2025
★★★★★ 5/5
GoogleWe have recently purchased our family home through Waghorn & Co, who were excellent. Given the property was empty, both Kirsty and Lisa did their upmost to facilitate various viewings at the property whenever they were required. They were both incredibly helpful and I cannot fault the service they provided us, both in person, via the phone and via email. Their communication was excellent and I always received a prompt response whenever required. I would highly recommend their services to anyone!
Charlotte · 16 April 2025
★★★★★ 5/5
GoogleFirst time landlord and the team at Waghorns were very helpful, informative, knowledgeable and professional.
Helped with every aspect and once the property was in their hands a good tennent …
Grant · 16 April 2025
★★★★★ 5/5
FacebookWe sold our house with Waghorn. John and Lisa were absolutely fantastic throughout. Reliable, friendly, professional and generally all-round good people. Wouldn’t hesitate to recommend. Thanks so much!
Amy · 16 April 2025
★★★★★ 5/5
GoogleA massive thanks to Waghorn & Co, we sold our house and bought our new home through them and was a great experience. John, Lisa and Kirsty all helped us somewhere along the way, communication was spot on every time we had questions or updates in the process. Couldn't fault them, highly recommended!
Stacey · 22 November 2025
★★★★★ 5/5
GoogleI needed to sell my mother's home to pay her residential care home fees. Chose Waghorn's because they had previously sold a similar property in my mum's road and I do believe you are more likely to get a quicker and better service from a small independent firm. Glad I did. Realistically priced to sell quickly and after many viewings able to complete in July 2024, within 4 months of first contact. Also nice to hear that the purchaser was very pleased as well. Well done to everyone at Waghorn.
Mark · 28 December 2024
★★★★★ 5/5
GoogleWe moved into our new home, sold by Waghorn, in November '24. It is our first home, and we were so excited but we were also new to the whole process and as such there were some things we didn't understand. Lisa and Abbey, and all the staff at Waghorn, went over and above to make us feel comfortable and reassured. They were available whenever we needed them and always kind and efficient. Thank you for a really smooth and joyful experience!
N · 28 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
