Trusted Agent profile
★★★★★
1,005 reviews across 3 platforms
126, High Street, Tonbridge TN9 1AS
Martin and Co's Tonbridge office at 126 is rated 2.4 out of 5 across 1,005 reviews on three platforms, including 145 Google reviews rated 4.4. The 854 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotYou’re customer service is very poor…
You’re customer service is very poor and one of your colick is mashud Ahmad he’s very Inattentive man he offers a 2 bedroom apartment and he said it’s available and also he wasted my time to go and view the property and we accepted everything he said and now when we saw this property let agree with someone else and he didn’t say anything to us and we try to contact him but he’s Irresponsible person
1/5
TrustpilotA disgusting way to treat a new mum!
My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has taken the initiative or the responsibility to sort this for her.
1/5
TrustpilotIf I could give a minus star I would
If I could give a minus star I would. There is a property with their board outside. I t is not listed on their website. I have enquired 3 times to find out the cost of the property and I have received no response. Very unprofessional. You'd have thought with the market slowing down that they would be keen to engage in conversation. I've never used them in the past and I never will in the future.
5/5
TrustpilotThird time lucky
We have been trying to sell our house through the Westbury branch of Martin & Co since February 2022, but unfortunately have had 2 sales fall through days before exchanging contracts. We have this week just accepted another offer and are proceeding with the sale which we hope this time will reach completion. During this time we have been very pleased with the service provided by Martin & Co, and despite our disappointments when sales have fallen through at the last minute they have always promoted our property well and priced it realistically in order to achieve a sale. We have also used Martin & Co when viewing properties to buy, and have always found their staff helpful when booking viewings and being shown properties. One particular member of their staff, Kerri Gunning, stands out as being especially worthy of credit as she has shown countless perspective buyers around our property during the last 12 months, and we have also viewed many different properties with Kerri resulting in an offer being accepted on a new build property that we liked. Kerri was a fairly new employee to Martin & Co when we first put our house on the market, and over that time we have seen her develop into a confident and no doubt highly valued member of their team. She has always shown an open and friendly approach to her job and her personality has proved an asset when ever we have met her.Jim and Annette Wilson both wish her well in the future.
5/5
TrustpilotJust wanted to say a massive thank you…
Just wanted to say a massive thank you to Hannah Jackson and Denise Feather in the lettings team at Keighley.
5/5
GoogleI highly recommend Robert and his team, as a landlord I have used other agents and can honestly say Martin and co surpass all others. We have been using them for over 5 years. Professional, speedy response and fair to both landlord and tenants.
Annabelle - thanks so much for this postive review. We will continue to work hard providing a 5* service to all our cleints
1/5
TrustpilotDisappointed
I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.
5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
1/5
TrustpilotI have never in my life written a…
I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice.
1/5
TrustpilotWas really interested in a property…
Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.
1/5
TrustpilotAVOID AVOID AVOID... Saltaire Branch
AVOID AVOID AVOID.... Rented 4 Bedroom property Lightcliffe Halifax via Saltaire Branch.If I could give zero stars I would! Having worked most of my life in Management Customer Services I expect to receive a high standard like the one I provide. Customer services from Martin & Co in Saltaire have been appalling, to say the least! And having read these reviews I cannot understand how they are still in business. My initial contact (prior to signing the agreement) was very good. Found the property I wanted to rent, having never rented before. There were issues with the property - security gates didn't work correctly and therefore provided no security, garage door not working correctly, rubbish bags laying around in the grounds etc. I did make it very clear before signing the contract that I wanted all these issues addressed and I was told they would be. Once the contract was signed everything changed. I was told I didn't ask for it to be made into a stipulation on signing (how would I know to do this when I have never rented before). Within two weeks of moving in, I had a leak under the kitchen sink, followed by the washing machine didn't work. With regards to the washing machine I was accused of damaging it however when the repair man attended he found coins, hair bands, and stones in the filter from the previous owner. keys went missing from the property when I was out like someone had been in there without me present (all denied). And no keys were supplied for the juliet balcony. Then the dishwasher stopped working and the landlord wanted me to contribute 50% towards a replacement machine that was 7 years old. I refused. The person that I was then dealing with Ian Tate supported the landlord and accused me of not looking after the property (even though I have owned my own house for 30 years prior to this). The landlord requested a property inspection 3 weeks post moving in as they were concerned about 'their property' even though this was denied. I was outraged. Small problems and issues kept arising which the landlord refused to address even though they were listed in the Inventory (which I received 3 months after signing the contract). Every time there was an issue Ian supported the landlord and spoke to me like I was irrelevant. Found him to be extremely patronising and arrogant. I eventually asked to deal with the branch manager Denise who I found more supportive and actually tried to resolve issues with the landlord, albeit not successfully every time. The landlord just would not address issues with the property - unfortunately I had paid 6 months rent upfront to secure the property so it felt like because she had the money she was refusing to maintain the property. I handed my notice in to end the contract at 6 months as I was not prepared to stay in a property where I was accused that I wasn't looking after it, and not having any support from my letting manager Ian. I moved out and the keys were handed back and it took over 5 weeks to receive the deposit of £1846 back!! I did all the chasing for this. The landlord was literally retaining hold of my money and the letting agent could do nothing about it! then after 4 weeks I was informed by Denise that Ian had also cocked up and not issued me with the procedures for claiming back my deposit... again extremely poor customer services from Ian! I am absolutely appalled at the service I received and will never use this company as long as I live! Does not surprise me to notice they are not regulated or authorised by the relevant authorities so you have absolutely no come back from anywhere!
1/5
TrustpilotIf i could give 0 stars I would
If i could give 0 stars I would. My husband and I have rented a property through this agency for 1y and 4 m and for this period it was obvious that they care only for your money.
5/5
Trustpilotagents martin and co friendly and well…
agents martin and co friendly and well organized , also fair house pricing and advised all way through selling process , would recommend to anyone for a smooth transaction in to days market
1/5
TrustpilotUninterested in the Tenant - Landlords allowed to neglect property
We rented a property from Martin and Co in Prestwich.They never ever confronted the owner of the state of the property. Our property in Pine Avenue Whitefield was in a state of disrepair and even though problems were reported, they were never fixed.They let the owner wait 5 months until we left to action any repairs.The owner was allowed to neglect the property and allow the outside of the house to fall apart literally.Martin and Co were "afraid" to confront the owner instead raising issues when we left the property.Gates and fences were covered in nails and shoddy repair. The owner allowed herself to continually come check on the property, without notifying us, and would "knock on" to check the state of the house herself.
1/5
TrustpilotThe worst estate agent ever, avoid at all costs even if you really like the property!!
Where to start...Martin & Co London Bridge were impossible to deal with during our 1.5 year tenancy, I really don't know how they are a company as they are so hopeless and completely dysfunctional. I understand this branch is now longer part of Martin & Co and is now trading as DA Property, perhaps partly due to the issues we experienced.We had numerous issues when we moved in: a toilet that wouldn't flush properly, a shower that couldn't change temperature, a leaking kitchen sink etc. It took a lot of chasing and two months for all issues to be fixed. The boiler then broke down and we spent 3 weeks in February with no heating or hot water and again it took a lot of chasing on our part for anything to be done. We also had a broken oven for a month at one point. Whenever we had problems, we would call the office and be directed to a central call centre who assured us that our issue had been marked as urgent and someone from the internal maintenance team would call us back, but that never happened once. We also had the mobile number of the Director of the London Bridge office, but he would ignore phone calls, WhatsApps and emails. I also tried to visit their office in person on several occasions, but never found anyone present. And after everything, they took a cleaning and maintenance charge from our deposit.It was truly excruciating trying to get anything done and we're glad we will never have to deal with Martin & Co / DA Property again. Avoid at all costs, even if you really like the property!
5/5
GoogleNicola at the Tonbridge Branch is amazing, she goes above and beyond for her clients and she's been a pleasure to deal with, would defiantly recommend
Dani - thanks so much for your review. Our staff work very hard to provide a 5* service - it's very nice when it is recognised.
1/5
TrustpilotMartin and Co Westbury
Estate agents are supposed to help you find the dream. In our case it was a small plot of land not far from Salisbury. A call to the office was met with an un-informed assistant who assured us they would call back to answer our questions. They never did. We called again and advised that the relevant person was out for a couple of days, and they knew noting about the plot of land in question. A call back would be their priority as soon as the person who was dealing with it was able to. A call was booked, for few days later - nothing. Taking the initiative, we decided to call the office. The manager who knew about the land was unavailable. Busy.Whatever happened to the call back? The response from the office was un-enthusiastic. They clearly have better things to do than offer a service. Staff were oblivious of the land they were commissioned to offer up in this case, that was the responsibility of the absent staff member, ‘nothing to do with me’. It begs the question how they sell anything at all or can offer any confidence in the company. I wouldn’t sell a house or anything else with them. In my personal view it's badly run by people don’t know what they are doing and certainly have no interest in the client.The comment from Martin and Co proves my point. we viewed a plot of land near Salisbury. We did not say the office was in Salisbury. Martin and Co were selling the land from their office in Westbury.
Hi Jacqui,After looking at your review we believe this might be for another business in Salisbury called: Mills & Co - The Property People.As we don't currently have a branch located in Salisbury.Kind RegardsMartin & Co
5/5
TrustpilotThank you BSE - Tamara & Team
I managed to exchange contracts today and Tamara and her team at Bury St Edmunds have been amazing! They have helped me every step of the way over some sticky moments and obstacles with advice, excellent communication and full transparency on the progression with vendors. Thank you!
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
GoogleLandlords, do not use this agent to rent your property. It has been the worse experience we have ever had. There is an evident lack of proper and profesional care to customers, either tenants or landlords. The service we received from its manager was more in line of the one anyone will receive from a bully, he is definetly not a nice person. We were particularly shocked by the little respect this person showed to prospect tenants. We will never call them again.
1/5
TrustpilotUse the local office to let out my…
Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID
1/5
TrustpilotMartin & Co - Guarantor issue
My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT
1/5
TrustpilotUnreliable agent
Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.
5/5
TrustpilotIncredible Customer Service
We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.
5/5
TrustpilotFantastic experience buying a property
WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin and Co's Tonbridge office has 1,005 reviews across three platforms: 145 on Google, 6 on Facebook, 854 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Martin and Co is rated 2.4 out of 5 across all 1,005 reviews, and 4.4 out of 5 on Google from 145 reviews, checked 9 October 2026.
Martin and Co, 126, High Street, Tonbridge TN9 1AS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
