Trusted Agent profile · Tonbridge
★★★★★
1,009 reviews across 3 platforms
126, High Street, Tonbridge, TN9 1AS
Martin and Co's office in Tonbridge, at 126, is rated 2.4 out of 5 across 1,009 reviews on three platforms, including 145 Google reviews rated 4.4.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
5/5
TrustpilotGreat Help
The services, including managing and maintaining of the property, I that I have received from Martin & Co. Glasgow have been great. They have always been very efficient in communication on every side. It really has helped me taking off the stress and time.
Hi Mary, thank you very much for taking the time to leave a review for Martin & Co Glasgow. We're pleased to hear you've been pleased with the service provided. Kind regards, Martin & Co (UK) Ltd.
5/5
GoogleProfessional and friendly service. I have found the team to be responsive and efficient over the last ten years.
Jenny - thanks so much for your positive review. It's so rewarding for our team to know that their hard work is appreciated!
5/5
GoogleI have always found Martins & Co very helpful and have taken care of any problems as they occurred.
John - many thanks for your review.
5/5
TrustpilotLong distance property search. Met expectations
Long distance property search.
1/5
TrustpilotWeymouth branch is horrible
Weymouth branch is horrible. They are doing no fault evictions withouth any compunction. Would give zero star is possible. They lie as you read a book. Unpolite and rude.
5/5
GoogleKind and helpful staff. Have always guided me through all the the to-dos of letting a property.
William - thanks so much for your positive review
5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
5/5
GoogleProfessional and friendly staff providing an excellent and efficient service. Can’t recommend Martin & Co highly enough !
Richard - many thanks for your postive review!
5/5
TrustpilotWe have used them twice
We want to praise Andrew Lester of Martin & Co Prestwich personally for doing such a good job. We chose him to sell our property for us because he was so good when we bought it almost five years ago, and this time was the same high standard.We hope that not only clients such as ourselves but also solicitors realise how fortunate they are when they have him as the estate agent.
5/5
GoogleRobert and the team run a very professional and ethical practice, working within the ever changing compliance of the lettings world. Helpful and straightforward advice.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
5/5
GoogleExcellent service and great communication. Always happy to help before and after tenants move in
David - many thanks for your positive review!
5/5
GoogleFantastic group of people in Tonbridge, always helpful and manage to sort any issues I have.
Arthur - thanks so much for your positive review!
5/5
GoogleExcellent communication from Martin and Co, staff are always friendly and get back to you on everything.
Thanks for your postive feedback Dan
5/5
GoogleReally fabulous service, we appreciate you Marting & Co. Always going the extra mile, thoughtful and responsive.
Philippa - thanks so much for your positive review. It's so rewarding for our team to know that their hard work is appreciated!
5/5
GoogleExcellent service so helpful in all aspects of my rental property and very efficient with my Tennant’s.
Louise - many thanks for the positive review!
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
5/5
Google5 star service from a 5 star Property Agent. As a landlord of multiple properties, Robert and his dedicated team provide me with the utmost professionalism; through efficient and effective procurement and ongoing management. With a business relationship spanning over a decade, they are highly recommended to all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
