Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

Stress free

Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.

Dawn · 3 October 2020

★★★★★ 5/5

Google

We are currently buying a property through Wards at Snodland and they have been fantastic. Special mentions to Monika & Lauren for helping me find my house and especially to Debbie Ludgate our progressor, who has helped us tremendously and been very professional in her advice and conduct. Thank you Wards of Snodland.

Julia · 27 December 2023

★★★★★ 5/5

Trustpilot

Maria Byrne, Wards

At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.

OLIVER · 2 October 2020

★★★★★ 1/5

Trustpilot

STUDENTS AND RENTERS beware!

Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.

Katie · 24 September 2020

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020

★★★★★ 1/5

Trustpilot

Worst selling and buying experience…

The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.

MHA · 6 April 2024

★★★★★ 4/5

Trustpilot

My husband and i have become Landlords…

My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.

Mr · 28 September 2021

★★★★★ 5/5

Google

What an excellent experience I’ve had with Wards. Debbie Ludgate, sales progressor has most definitely gone above and beyond the call of duty to help get the sale across the line. I honestly cannot praise her enough. All of the Wards team in Snodland have been amazing. Highly recommend using Wards

Paula · 26 January 2024

★★★★★ 5/5

Trustpilot

5 star rating

Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services

Shelden · 8 June 2021

★★★★★ 5/5

Trustpilot

Brilliant service from Wards all round.

Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.

Lisa · 5 September 2020

★★★★★ 5/5

Trustpilot

Excellent customer service and professionalism taking the needs of the customer first and foremost.

I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.

Bernita · 15 March 2024

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor sale progression

We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.

Sonata · 14 May 2022

★★★★★ 4/5

Trustpilot

Really pleased with how wards dealt…

Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.

Susan · 7 December 2022

★★★★★ 5/5

Trustpilot

Great help from Wards

Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards

Andrew · 11 January 2023

★★★★★ 5/5

Trustpilot

Everything they do is first-class.

Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.

Elaine · 22 November 2023

★★★★★ 4/5

Trustpilot

Wards Estate Agency went the extra miles

Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory

Oliver · 19 February 2021

★★★★★ 5/5

Trustpilot

Grace was such a pleasure to work with

Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.

Harriet · 13 November 2020

★★★★★ 5/5

Trustpilot

Fantastic service despite a long and complicated sale

Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.

Julie · 9 March 2022

★★★★★ 1/5

Trustpilot

Wards Estate agents are garbage

I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.

Gursel · 7 March 2024

★★★★★ 4/5

Google

On the whole wards were good did have a few hiccups but ironed out quite quickly with the bottom of the chain being a bit awkward 10 out 10 for Debbie ludgate for keeping me calm a few times a big thankyou to you and a big thankyou to Sam at the snodland office.

Jacqueline · 23 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Service

I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.

Sally · 26 September 2023

★★★★★ 1/5

Trustpilot

Very unprofessional service by wards and there lanlord

I viewed a three bedroom property that was for rent. On viewing this property they told me they would be replacing the front door that was wooden, very lose and had a gap down the side so wind would get in very easily and anyone could break into my house. Also a cracked window in one of the bedrooms . I was advised by wards the landlord would do this work.6 months into living there I contacted wards about these works, they told me the landlord is not willing to fix them as it's very expensive.Also in the garden there was stones from the beach, my kids could not play out there because the stones were sharp. The landlord said she did not want the stones removed so my children could not use the garden in the summer.The landlord come round a few times to inspect the property always told me should liked the grey in the front room with the silver glitter wall. Wards would also do separate house inspection and take photos.My first inspection came and I received an email from wards and my landlord telling me to remove the stones in the back garden, I told them I have been complaining about the stones since I've lived here, I am not able to remove them as I was 6 months pregnant. Wards told me to clear them and keep them in a storage in garden.I was shocked about this!I made a complaint to wards regarding the stones and that I picked up what I could while being heavy pregnant. Not long after the landlord turns up at the property and cleans some more of the stones, she did not seem happy and told me ' you don't like the stones?' I explained my kids can't play out there and I also mentioned again about the broken window in my sons room and the front door, she told she could not afford to do it.I spoke to wards and told them I will be looking to move.6 months after, I had to leave my property for mine and my kids welfare so I was put into temp accomodation.I spoke to wards and the landlord and explained what had happened, they did not end my tenancy early, they just wanted more money out of me. Checkout report, the lanlord keeped all of my deposit £2k because she was not happy with the decorating and was charging me a few hundred to paint each room in the house, I had not touched upstairs but every little chip in the walls, door frames she was charging me for. She wanted money to clean all carpets throughout the house but the carpets were a red colour and warn out before I moved in. She wanted to charge me for doing that house up because I moved out and she wouldn't have an income anymore Wards never keep to there word. They all just want money out of you but are not willing to help in hard times. Even though the house was not in great condition as a single working mum this was the most affordable for me and I was promised these works would get completed.The house Is still empty now...a year on......

Paige · 18 February 2020

★★★★★ 5/5

Trustpilot

Abi was fantastic help from start to…

Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.

Matt · 14 August 2021

★★★★★ 5/5

Trustpilot

Friendly helpful and efficient service…

Friendly helpful and efficient service from Lauren and Monica in the Snodland office who marketed and sold our home. I felt that they would go that extra step to get our house sold. Our sales progressor Debbie then worked to keep us informed every step of the way and was very pleasant and a pleasure to deal with.

Mr · 27 June 2023