Trusted Agent profile · Tiverton
★★★★★
576 reviews across 2 platforms
36 Bampton Street, Tiverton, EX16 6AH
Part of Fox & Sons, see every office.
Fox's office in Tiverton, at 36 Bampton Street, is rated 3.6 out of 5 across 576 reviews on two platforms, including 148 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tiverton.
Every review we hold for the Tiverton office, from every platform, shown as written. First names only.
4/5
TrustpilotFriendly and prefessional
I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.
5/5
TrustpilotBrilliant service from Jamie harmer
Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant
1/5
TrustpilotCompletely incompetent from start to…
Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.
1/5
TrustpilotFox & Sons Crawley - Horrendous
What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.
5/5
GoogleI sold my house through fox and sons after using their service's on many occasions in the past and have always had peace of mind with them, as i am always kept in the loop through email and calls. Unfortunately i won't be using them again as im out of their catchment area but i would highly recommend them for their speedy and reliable service. Thanyou to all at fox and sons from Mr a m walker.
5/5
TrustpilotFox and sons recently sold a small…
Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team
5/5
Trustpilot12 out of 10.Steven Rogers met us in…
12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need
5/5
GoogleVery professional and customer focused at all times. Communication from the team was exceptional and I would definitely recommend Fox & Son s to sell your house . Quick and smooth transaction from start to finish. Thank you 😊 …
Hello Rhoda, Thank you so much for taking the time to leave us such a lovely review and recommendation of our branch We're delighted to hear that our Tiverton team provided a five-star service!
5/5
TrustpilotSteve and Tom were so helpful with the…
Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend
1/5
TrustpilotEstate agents living up to there bad name
Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only
5/5
TrustpilotFantastic experience with Fox and Sons…
Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively
5/5
TrustpilotCallum was brilliant and did a great…
Callum was brilliant and did a great job selling my house
5/5
GoogleFox and Sons sold my house for me during a very difficult time. They were always polite and understanding taking my feelings into consideration and making it as easy as possible. Lucy did the viewings and was always very thorough. Without Emma's intervention right at the end the sale would have fallen through due to a difficult buyer. I wholeheartedly recommend them as an agency and would use them again very happily.
4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
5/5
GoogleI was very pleased with fox and sons They were very helpful and my property was sold within 3 weeks of being on the market That's a quick result I have given them a 5 stars and I would highly recommend them
1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
1/5
GoogleJust had the worst possible service... Leaving my 86 year old father homeless at Christmas!.. Hope you lot have a Merry Christmas.. remember the homeless that you created due to your incompetence.
Hello Elaine, we take customer service here extremely important and we are upset that you have provided the team here with a 1-star review. We assisted as much as possible with this situation but when it came apparent this was not possible we were extremely saddened that you no longer needed our assistance.
5/5
GoogleFox and sons are very good at what they do , Chloe has helped me so much on my sale very efficient, nothing was ever to much! Even responded to emails on her days off, I would defo use fox and sons if I was to ever move again , can’t recommend them enough , obsoletely amazingPositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
5/5
GoogleLucy, and all the staff, at Fox & Sons in Tiverton have been so helpful during the purchase of our new home. Nothing has been too much trouble and we have really valued their service. I highly recommend this estate agent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tiverton.
