Fox Tiverton reviews

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 5/5

Google

Fox & Sons gave the highest valuation to my property, which concerned me as I realise less scrupulous agents may over-value your property just to get your business, before dropping the asking price when it inevitably doesn't sell. Fox gave me the reasoning behind the valuation which I was happy to accept, and my house had essentially sold in 3 weeks for the asking price. Fox & Sons have been very helpful and communicative throughout. I'm now just waiting for the solicitors to sort their side of the process.

Paul · 12 June 2020

★★★★★ 5/5

Google

We are very happy with the service we received from fox and sons, they were helpful throughout the process replying to emails and answering calls when things got a little stressful. We would highly recommend them and Lorraine their mortgage broker, she was great and made everything in the mortgage process so easy and stress free. Lucy the manager at the TIVERTON branch was amazing throughout the whole thing, she was always there and would always go that extra mile for us and offered reassurance when It was needed. Thank you guys, your all great! Siobhan and Andy.

Siobhan · 12 June 2020

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 5/5

Google

Thank you Lucy and the team at Tiverton. Your guidance and understanding were very much appreciated during the sale of our much loved family home.PositiveResponsiveness, Professionalism

Theresa · 12 June 2021

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019

★★★★★ 1/5

Trustpilot

shocking service, do not even think of using their broker service

shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!

Terry · 27 June 2019

★★★★★ 1/5

Trustpilot

Shysters.

Shysters.I put my property on with them as they offerred a good deal so I thought. I now realise they overvalued the property with lots of promises to get me hooked.I even paid a additional cash lump sum up front for enhanced marketing, but my iphone pictures were better than theirs!So we ran for the full 4 months of the contract and they got 4 viewings, so I told them I was going to go elsewhere. this dragged on for a bit and then I confirmed it to them and went to another agent who sold the place in about 4 weeks!So what the hell were Fox and Sons doing all that time!Now however, Foxy want to claim a 1% plus VAT fee from me for their time as they say there were two agents involved! I think Ill let this one go to court to see what a judge thinks as they did NOT achieve this sale and had plenty of opportunity to do so.Only use these guys if there is no one else and spray painting 'FOR SALE' on your fence is not an option!

Lloyd · 20 June 2019

★★★★★ 1/5

Trustpilot

Fox and Sons Crewkerne

Fox and Sons Crewkerne Really bad experience!! Fox and Sons company has rented us a house with bugs inside the kitchen and bathroom, the outside garden is absolutely disgusting, abandoned rubbish bags, broken chairs, greens everywhere, dirty rubbbish containers, abandoned children toys at the entrance, the list goes on. Generally the house is in very poor condition. We have sent a complaint letter and nothing was done so far!! Poor service, not recommended.

João · 3 July 2021

★★★★★ 1/5

Trustpilot

Nightmare !

This company and their Group, Connells, are stuck in the past - where monthly Sales Figures are the one and only aim, with customers coming a long way down the list of their priorities.Do not touch with a bargepole.!We had cause to formally complain twice during the process of Fox & Sons selling our Mother's house. Since we lived 100 miles away we were totally reliant on their reliability and honesty, both of which turned out to be non-existent.They sound plausible, cheerful and eager to please but behind the facade is poor communication and greed.They will say one thing but the contract you sign is what they will take you to Court for if you don't agree with their performance and fees. These are the threats we got following our genuine complaint.We made the mistake of believing they were acting in our best interests but later discovered they were really acting for the Buyer rather than us, the Seller - and we were paying the Fees , not the Buyer !It's too painful to go through the detail of our saga, just don't hire them. Also be careful you don't hire any other Agent in the Sequence or Connells Group because they are all run from Dunstable with seemingly the same business philosophy - they are obviously out to make money and don't care much about how they get it.Top Tip: If you live in or near the property you are selling don't bother with a high street Agent - you can do it yourself using an online Agent. That way you can make your own decisions about the credibility of the Buyer. Plus avoid high Agents fees. Do your own viewings, plus make sure you ask for everything to be in writing to your Solicitor once you find a Buyer. There may be good Agents out there but other than viewings I can't see that they offer anything else that you can't do yourself.

Robert · 16 January 2019

★★★★★ 5/5

Google

The whole selling process with Fox & Sons (Tiverton) was hassle-free. Communications - both verbal and digital - were excellent and feedback following viewings was commendable. The professional level of service of service displayed by the agents I dealt with was most pleasing. I highly recommend them.

Doug · 13 June 2019

★★★★★ 2/5

Trustpilot

I Would Not Recommend this Company

Basic initial sale services were fine but after an offer was accepted contact deteriorated significantly to the point where I had to constantly chase the office for any updates and push them to obtain information from further down the chain, where there was an issue that needed resolving.I would call the office and ask for an update, I would be promised a call back later that day but wouldn't receive one. This happened several times. In the early stages I also sent a number of emails but not one was even acknowledged let alone answered. I also raised some questions during the course of this process and now post completion there are still some that have not been answered.Where most houses are sold via various internet sites it is the post offer acceptance service that is important. You rely on your estate agent to gather information, answer queries and push the sale through, after all you are normally paying a significant sum for this service and the problem solving skills of the staff involved. Unfortunately this service was missing completely. Ironically I actually received a better service from the estate agent that sold us our new property, a company that I didn't have to pay anything to!

Blue70 · 20 October 2018

★★★★★ 1/5

Trustpilot

Kemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company

I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.

Ata · 8 May 2019

★★★★★ 2/5

Trustpilot

I have just completed on a purchase…

I have just completed on a purchase through the Fordingbridge branch. I will never choose to deal with this company again. The manager of the branch was very helpful though rarely available. Unfortunately our viewings and subsequent transaction was dealt with by a 'negotiator' who at fobbed us off at every opportunity, provided misleading, and at times entirely inaccurate information about our purchase. The whole service lacked professionalism, efficiency and an understanding of the contemporary housing market. Avoid.

Sarah · 26 September 2019

★★★★★ 5/5

Trustpilot

Second time getting a mortgage with Jack Johnson!

I used Fox and Sons as mortgage brokers twice now and the have been brilliant both times!Jack Johnson explained every step of the process really clearly and found us good rates. He was pro-active and patient the whole way! I would massively recommend him.

Arthur · 15 March 2024

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings- Disgraceful…

Fox & Sons Hastings- Disgraceful service, my tenancy ended in Feb 2015, heard nothing from them untill July 2016 when they took me to court for unpaid rent from Feb 2015 till December 2015 even though I wasn't living at the property. The case went to court early 2016 & it got dismissed as I proved I vacated the property. September 2016 they took me back to court for the same reasons & once again the case got dismissed,I've been chasing them for a copy of my file that they have during my tenancy since July 2016 & still nothing from them, they don't even bother to call or email me back & they just palm me off with excuses everytime I go into the branch. Once again I received a email from my solicitor stating they are taking me back to court next month for the same reasons as the last 2 times! I have proved twice now that I left the property & this is seriously beyond a joke!

Liz · 16 April 2018

★★★★★ 1/5

Trustpilot

Very disappointed in service!

Very bad experience trying to sell our flat.Inexperienced young agents with little knowledge of the property holding viewings.Not turning up on occasions. Bad liason with potential buyer, took more than 6 months only for buyer to pull out! Not promoting the property, said they had London investors, so had wider coverage than local agents, another failure. Will not use them again!

Sheelagh · 25 November 2022

★★★★★ 4/5

Trustpilot

Friendly and prefessional

I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.

Cheryl · 6 February 2024

★★★★★ 4/5

Trustpilot

Always in touch and persistent

Always in touch and persistentI didn't end up buying with Fox & Sons but they were one of the only agencies out of the several I was in touch who constantly followed up and kept trying, even when I kept saying no to places I visited. Sometimes the properties they suggested really did not match my criteria, but this was better than other agencies who would show you one property then disappear if you didn't like it.

Justin · 11 October 2019

★★★★★ 1/5

Trustpilot

stay away buyers and sellers

what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on

Customer · 7 September 2017