Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe bought a house last year and our experience with PW is so bad that even one star is too much. We saw a property which we liked and ready to buy the property more than the asking price but pure bad luck is we have to go through the process with PW. A guy named Jason was assigned to us he is so ill mannered, as the house was not in ready to move in state and needed renovation so requested second viewing so that I can take builder along to get quotation for renovation and Jason’s words for the second request were “we can’t keep requesting the viewing as it cost them fuel everytime” and the property is just within a mile from their office. Every time I call him he is rude and not at all professional, the only reason to still keep talking to him and not being rude to him is my wife liked the property so much and she wanted to buy only this house. And just before the getting the key solicitor informed us we need to check if there is running water in the trap as it is illegal to complete the sale if there is no running water and on informing Jason about this he said “let’s stop this circus do you want to buy this house or not” and then solicitor have to talk to him how he can sell a house in such way. His attitude was always rude over phone if you ask him for any information his response is like do you want to but this house or not “I don’t think this house is for you”. When informing the solicitor about his behaviour she was also fed up with them as they were not communicating our requests to the seller and when solicitor demanded the mail proof he had nothing. Will never use their services again. Also want to mention Trudy as we spoke to her occasionally and she was too good.
Shubham · 26 March 2025
Agent replied · 28 April 2024
Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients.
From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May.
I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible.
As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.
★★★★★ 5/5
GoogleTrudy was absolutely amazing with our sale from start to completion.Cannot thank Trudy enough. 5 star service !
Nothing was too much trouble and went above and beyond to ensure all involved were kept updated. Totally professional both in person and as a company. Thanks to all the team also inc Gary the manager.
If you are considering selling or buying you will not find better in our view. Helped us achieve our dream !
Stewart · 26 March 2024
Agent replied · 28 April 2024
Hi Stewart. Thank you for taking the time to leave such a glowing review! Trudy is a superstar so we're not surprised she is providing the best service. Should you need anything from us in the future, we will be pleased to hear from you.
★★★★★ 5/5
GoogleWe had excellent time with the team. Jason and Jessica were patient and very helpful with quick response to our queries through our journey to ownership of our home.
Thank you so much to the team.
Jivan · 26 February 2026
★★★★★ 5/5
GoogleI have just bought my first property via Patrick Williams and have no doubts it wouldn't have been as smooth without Trudy. She has been brilliant - quick to respond, patient, great comms and generally just very reassuring. Thanks Trudy!
Emma · 26 March 2024
Agent replied · 28 April 2024
Hi Emma. Thank you for taking the time to leave such a lovely review! We are so glad you've had a good experience. Should you ever need our services again we'll be pleased to see you again.
★★★★★ 5/5
GoogleTrudy, Julian and the team are brilliant! They have been so thorough and supportive with my house sale. They were recommended to me due to their honest and realistic approach. They did not disappoint! I can't thank you enough.
Chris · 26 March 2024
Agent replied · 28 April 2024
Thank you for leaving such a lovely review, Chris. Should you need anything else, we will be here to help you.
★★★★★ 5/5
GooglePretty smooth experience with PW buying our first home. The sales team was responsive, helped us with viewings and effectively negotiated the deal. They have a separate handler post-"sales agreed" who was also very proactive and great in communications, chasing all parties. We were able to complete whole coveyancing process in about 2 months (though because of our rental notice, deal completed in about 4 months). Overall very smooth experience!
Kamran · 29 December 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave such a lovely review, Kamran. We are so pleased you are happy with our service and we wish you every success and happiness in your new home.
★★★★★ 5/5
GoogleHad a great experience buying a house as first time buyer through Trudy at Patrick Williams. Trudy kept us informed at all stages which we highly appreciated and was very friendly, approachable and professional. Thank you!
Jessica · 26 March 2024
Agent replied · 28 April 2024
Thank you for letting us know your thoughts, Jessica! We really appreciate you taking the time to tell us about your experience and how Trudy was able to meet all your requirement in a friendly manner. Should you need us again, you know where we are. :)
★★★★★ 5/5
GoogleProfessionalism at the best level.
My experience with Patrick Williams Estate Agents has been awesome. I managed to sell my house at the right price level for the market and through a very smooth process from start to end. This is pretty outstanding considering that I live outside of the UK.
Julian Sheppard (one of their Sales Managers) has guided me through the sale process with a detailed explanation of all the necessary steps and always updating me on the progress made so that I could be fully aware of the status of the sale.
I would highly recommend them!
Nico · 31 May 2022
★★★★★ 5/5
GoogleJust purchasing a property through Patrick Williams tilehurst and Trudy has been amazing through the whole process.
They are a well organised professional company
Harry · 26 March 2024
Agent replied · 28 April 2024
Hi Harry. Thank you for taking the time to leave such a positive review! Should you need us again, we will be pleased to hear from you.
★★★★★ 1/5
GoogleMe and my partner brought a house through them 2 years ago and they were great so we decided to do with them again... What a mistake. It all started out fine until the Sales Progressor got involved. She was awful. Clearly just wanted the sale and lacked empathy for our situation. She was constantly saying how pushy the buyers were being and we expected to move in August. The solicitors dropped the bomb that the buyers were on holiday for the whole of August and wont complete till September.... she said had "no clue" but then later admitted in an email the buyers weren't pushing her at all (all evidenced over email). We ended up losing so much money because of her as we stayed in Reading way longer than we wanted. Her job was to communicate and she was often communicating with the totally wrong people. My poor solicitor was so fed up by her antics as she had completely confused everything. Luckily the Sales Progressor the other end of our chain was amazing clear and consise. This is just long story short but hopefully you can see the issues. Feel like she owes us money but we weren't sure how we could go about getting compensation luckily for them...I've never been so stressed in my life, it had such a negative impact on my health as well.
We're just glad it's all over and we never have to deal with Sune or the company ever again.
Jemima · 26 March 2025
★★★★★ 5/5
GoogleVery professional, efficient and all round great experience. Trudy made the process smooth and took a load of worry off our shoulders. We would definitely recommend Patrick Williams (and especially Trudy)! If and when we need to sell again, we will definitely be using them again!PositiveResponsiveness, Quality, Professionalism, Value
Mark · 25 August 2021
Agent replied · 31 May 2023
Dear Mark, Thank you for posting such a positive review of our service, I am delighted to hear that you would use us again, and recommend us. Much of our business comes from recommendations, so this is much appreciated. Trudy is a great asset to the company and always goes the extra mile for her clients, so I will be sure to pass on your comments. Best wishes for the future, Richard & the team at PW.
★★★★★ 5/5
GoogleVery positive experience for me. Used their services for years and I would recommend it.
I had a closer relationship with Paras the property manager who is very attentive and very fast on getting back to you and resolving issues asap. Friendly and professional and that’s all you want.
Em · 8 December 2025
★★★★★ 5/5
GooglePatrick Williams have been amazing to us during the sale of our house. I honestly think if it weren’t for them, we’d still be waiting to move now. Trudy in the Tilehurst office went above and beyond to help us move, phoning solicitors, estate agents and whoever she could think of to try and speed things up. In the end it took us 8 months to move but it would have taken a lot longer if they hadn’t done so much to help.
Carol · 3 September 2022
Agent replied · 31 May 2023
Dear Carol, thank you so much for taking the time to post such a positive review! We are very grateful that you entrusted us to handle your sale and we all wish you the very best in your new home. Best regards, Richard
★★★★★ 5/5
GoogleHad a great first experience with PW,I am first time buyer and everything was explained very nicely. Trudy from the sales team has been excellent and supportive from day one till the end. The process has been very smooth, great client communication and highly recommend to go to Trudy for your property enquiries. I would highly recommend their service
Vinothkumar · 26 March 2024
Agent replied · 28 April 2024
Thank you for leaving such a great review Vinothkumar! We really appreciate you taking the time to let us know you appreciate the supportive service of Trudy and the whole team. Should you need us in the future, we will be pleased to hear from you again.
★★★★★ 5/5
GoogleJulian and his team sold my property and were great from start to finish.
Being overseas they made the process stress free. Communication throughout was honest and transparent. Great jobs guys!
Marc · 31 May 2022
Agent replied · 31 May 2023
Dear Marc, it was a real pleasure working with you, and thank you for putting your trust in, especially with you being so far away! We wish you all the very best, Julian, Richard, Trudy & Jason
★★★★★ 5/5
GoogleParas have been helping us for few years now while we were tenant and he always help me with all the maintenance and and any other needs we had during our stay as a tenant
I find him friendly accessible yet professional
Waqar · 29 November 2025
★★★★★ 5/5
GoogleGreat environment, professional and nice people, clean and beautiful office set up in Tilehurst. Trudy (the star of the show) was quick to answer any questions and was helpful every step of the way. She explained everything in a way that was easy to understand from making the offer, to working with both sides’ solicitors to get documentation in on time. I recommend Patrick Williams Estate Agents to anyone looking to buy or sell a property.PositiveResponsiveness, Professionalism
Marie · 25 August 2022
Agent replied · 31 May 2023
Dear Marie, thank you so much for this amazing review! Trudy is indeed a real asset to the company and I will be sure to pass on your thanks.
Best regards, Richard
★★★★★ 5/5
GoogleWe recently used Patrick Williams for both a home sale and purchase. They were friendly, professional and courteous throughout and kept us updated during the whole process. This is exactly what you need when dealing with what is often a stressful process. Easy 5 star review and big thanks to Julian, Trudy and the team.
Nick · 3 October 2022
★★★★★ 5/5
GoogleWe had never let a house before and were very wary about it after hearing and reading about bad tenants, bad letting agents etc. But after meeting the lettings team at Patrick Williams, who came across as genuinely caring and professional, we decided to take the plunge. We are glad we did as they found us great tenants and any minor maintenance problems have been dealt with very quickly and as low cost as possible. Their communication is superb and nothing is too much trouble to them. We can't recommend them highly enough and would encourage any landlord to at least talk to them.
John · 31 May 2021
Agent replied · 31 May 2023
Dear John, thank you so much for posting this fantastic review, we all really appreciate it. Letting a property can seem daunting, especially if a client is new to letting and we have all read the horror stories! We are fortunate to have a hugely talented and experienced lettings team, and I am really pleased that you have entrusted for all these years to look after your property. Best wishes, Richard and all the team at PW.
★★★★★ 5/5
GoogleAs a non resident landlord who has been out of the country for a while, I can say Patrick Williams - Tilehurst Branch are simply the best in class when it comes to property management. They manage your property as if you were family and they have a way of balancing the needs of both landlord and tenants in a fair manner. Repairs and Emergencies are managed with expert repair folks who don't gouge you. Approval for repairs and rents increases are handled in a timely and seamless manner compared to other property managers that I have used in the past. If you don't yet have your property under their management, you won't know what you are missing something.
Julie
Julie · 26 March 2024
★★★★★ 5/5
GoogleI was very happy with the way Patrick Williams conducted the sale of my house. They were clear and honest from the start about setting a realistic selling price, and about their fees. Their sales materials were very good, my house had plenty of viewings very quickly and sold within just a couple of weeks for a bit less than the asking price but for a sum I was still happy with. Patrick Williams also recommended a mortgage broker, a solicitor, and a surveyor to do my EPC, all of whom were very easy to deal with. Overall, very happy.
Martin · 31 May 2020
Agent replied · 31 May 2023
Thank you so much for taking the time to post such a fantastic review, I am genuinely delighted that you were happy with our service. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleWe are so pleased with Patrick Williams, from the initial visit to the viewings and then the painful process of getting to exchange and completion. I can't speak highly enough of Trudy and the team for their clear and timely communication during the whole process and keeping the chain going.
Paul · 3 October 2022
★★★★★ 5/5
GoogleExcellent experience with PW. I bought my house through PW in 2014 and had a great experience, so chose to sell with them in November last year. Very professional, responsive and helpful. The thing that sets PW apart from other agents I've experienced, is that they work together as a team - no matter who I spoke to, they knew where my sale was at and we needed to do next. Would definitely recommend.PositiveProfessionalism
James · 25 August 2021
Agent replied · 31 May 2023
Thank you so much James for such a positive review! It was a pleasure doing business with you and we wish you all the very best in your new home. Richard, Andy & all at PW
★★★★★ 5/5
GoogleAndy, Jason and Trudy were always very professional and super helpful through the selling process. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Sam · 25 August 2021
Agent replied · 31 May 2023
Hi Sam, thanks so much for this 5 star review and thank you for entrusting us to act for you. We wish you all the very best for the future, Richard and all the team at PW
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