Trusted Agent profile

Ali & Co Property Services reviews

4.7

★★★★★ Excellent

268 reviews across 3 platforms

23 Lodge Lane, Grays, RM17 5RY, Thurrock RM17 5RY

Ali & Co Property Services's Thurrock office at 23 Lodge Lane is rated 4.7 out of 5 across 268 reviews on three platforms, including 234 Google reviews rated 4.8. The 31 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

234

Reviews on Google

This office

Facebook logo

5.0 / 5

3

Reviews on Facebook

This office

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Thurrock office, from every platform, shown as written. First names only.

5/5

Google

We had a fantastic experience with Ali & Co from start to finish. A special thank you to Louisa, Jak, and Susanna, who were exceptionally helpful throughout the entire process. Their professionalism, responsiveness, and support made what was a stressful experience feel smoother and more manageable. They kept us well informed at every stage, answered all our questions promptly, and went above and beyond to ensure everything progressed as smoothly as possible. We truly appreciated their personal approach and dedication, it genuinely felt like they cared about getting the best outcome for us. We wouldn’t hesitate to recommend Ali & Co to anyone looking to buy or sell a property. Thank you again for all your help! Juliet & Ben x

Oparah · 17 March 2026

Agent replied · 17 April 2026

Dear Juliet and Ben, congratulations on the completion of your lovely home, we are so glad to see you move into the area. Thurrock is an incredible place to live. Thank you for your wonderful review.

5/5

Google

Owen was amazing and definitely helped me a lot , I was in a sticky situation and was definitely in need of help and he provided that amazingly. Not only did he provide very good and quick service but was also very nice, helpful and efficient. Thankyou very much Owen for everything you have done over the past couple of days:)

Kitkat · 13 April 2026

Agent replied · 17 April 2026

Thank you for the 5 Star review Owen is a incredible member of the team we are so glad we were able to help you with your move.

5/5

Google

Where do I even start. After a year on the market with various other agents myself and my partner had almost given up on trying to sell our home. Then along came Suzanne with a wealth of knowledge and clear determination to succeed where others had failed. Fast forward a matter of weeks and we now have a buyer for our home. If you’re looking for an estate agent who have a wealth of knowledge of the local area and act with honesty, integrity and complete transparency then Ali and Co tick all of the boxes. Suzanne, Jak and the team have been incredible and none of this would have been possible without them. We are incredibly grateful and would highly recommend them. Our only regret is not getting in touch with Jak and Suzanne sooner. Allan and Beth

Allan · 8 October 2025

Agent replied · 22 October 2025

Dear Allan & Beth, thank you for the incredible 5 star review, we are so pleased we are able to help you with your journey. It is a pleasure to see such gratitude for the work Suzanne has put into this. Thank you for your trust in us.

5/5

Google

Jak and Rachel were my main contacts and were brilliant. Jak’s initial consultation was really nice and felt personal rather than just another sale. They found a buyer at the price I expected and once it moved over to Rachel, it was nice to have her available to help when I wasn’t getting updates via the solicitors. She chased, came back to me when she said and helped get the sale over the line. I would recommend and use again the next time I look to move.

Harry · 18 July 2025

Agent replied · 24 October 2024

Dear Harry, thank you for using our services, and the wonderful review we are pleased to help you sell your home. Kind Regards Ali & Co

5/5

Google

Suzanne and the team at Ali & Co were fantastic throughout the entire process of assisting with the sale of my home. I was kept informed at regular intervals and having access to the portal to receive updates on the progress of the sale was fantastic! Would highly recommend Ali & Co!!

Josh · 17 March 2026

Agent replied · 17 April 2026

Dear Josh, thank you for the 5 star review, it was a real pleasure to help you with your sale, so glad to hear Suzanne was able to make your move as smooth as possible.

5/5

Google

I recently had the pleasure of working with Jak and Jess from Ali & Co estate and lettings agents to find a room to rent, and I couldn’t be happier with the experience. From the very beginning, they were incredibly attentive and took the time to understand my needs and preferences. Jess made the entire process smooth and stress-free. She provided a variety of options that perfectly matched what I was looking for, and her knowledge of the local market was impressive. I felt supported and informed every step of the way. What I appreciated most was her easy-going nature and willingness to ensure I found the perfect place. I would highly recommend Ali&Co estate agents to anyone looking for a hassle-free and enjoyable experience in finding a rental. Thank you for your exceptional service!

Ella · 22 January 2025

Agent replied · 22 January 2025

Thank you Ella, It was a pleasure to help you find the perfect place.

5/5

Google

We had an exceptional experience with Ali & Co. Estate Agents. Carolina was incredibly professional and thorough, explaining the entire process clearly and coming prepared with extensive market research. Thanks to their efficient listing process, we found a lovely family to rent our property within just a few days. Jess and Jack were extremely helpful, managing viewings and tenancy agreements seamlessly. Ali, their manager, was equally personable and professional. With only 3 weeks to complete everything before moving abroad back, they delivered a quick and smooth turnaround. The detailed and clear inventory reassured us that our property is in trustworthy hands for ongoing management. Highly recommended!

Sumi · 8 January 2025

Agent replied · 22 January 2025

Thank you for using our services, we are delighted we could help you with your property.

5/5

Google

I would like to express my sincere gratitude to Ali&Co, and especially to Jack Ali and his assistant Suzanne, for their professionalism and support during the sale of our home in Essex, Grays. From the very beginning, they demonstrated incredible patience and understanding, which made our selling experience as comfortable and worry-free as possible. Jack and Suzanne were always available, promptly answering all our questions and assisting us at every stage of the transaction. Their attention to detail and commitment to achieving results is truly impressive. Thanks to their efforts, we were able to successfully complete the sale on time, and we are very pleased with the outcome. We highly recommend Ali&Co to anyone looking for a reliable partner in real estate. Thank you so much for your help!

Natalia · 20 December 2024

Agent replied · 24 December 2024

Thank you Natalia, we are so pleased we were able to help you the sale of your property. All the best with your endeavours. Ali & Co

5/5

Google

We chose Ali & Co for our house sale, based on our previous experience of them when selling a relative's property a couple of years ago. They didn't let us down this time, Suzanne, Jack and the team were brilliant, we sold within a couple of days and got a great price for our house. The team kept in touch all through the process until we completed a few days ago. Professional, reliable and friendly, couldn't ask for more.

Terry · 17 December 2024

Agent replied · 24 December 2024

Thank you Terry all the best with your new chapter. Thank you for choosing Ali & Co as your agent.

5/5

Google

Suzanne and the team are such a dream! I wanted to spend a moment to big up the team at Ali and Co for all of their help in supporting my mum through a difficult time and a tough move. The whole team have shown incredible professionalism, empathy and such a hands on, tailor made approach that has really helped make her move as hassle free and slick as it possibly could be. I must also say a huge special mention to Suzanne who has truly gone above and beyond in this respect; thank you! A sincere thank you to the whole team, you're amazing and I cannot recommend you highly enough and the extra little touch on moving day was incredible. Thank you!

Daniel · 2 December 2024

Agent replied · 9 December 2024

Thank you Daniel for an incredible review, Suzanne is a superb member of our team and huge part of how we aim to provide our services to all of our customer. Team work makes the dream work.

5/5

Google

My wife and I have just started a tenancy through Ali&CO, We could not recommend them enough! The whole team have been so helpful but we would like to give a shout out to Jess and James who was dealing with our paper work! Both of them have been SO helpfully and has honestly gone above and beyond for us. We are so thankful to everyone at Ali&Co and we know we have definitely gone through a very reliable and trustworthy company.

Kieron · 2 December 2024

Agent replied · 9 December 2024

Thank you for your wonderful review we are so pleased to help you with your move. Enjoy your new home. 🏠 …

5/5

Google

Highly recommend! Their team especially Suzanne is really helpful & professional! They gave us proper guidance in the selling price & tips, timely advice at later stage of selling! The whole process took 5 months and they kept monitoring & following the case! Good Job!

Nora · 20 December 2025

Agent replied · 10 January 2026

Thank you for choosing our services, we are delighted to get your home sold.

5/5

Google

I have had the pleasure of dealing with Suzanne Phagura and her team at Ali & Co during my home-buying journey, and I cannot speak highly enough of their professionalism and dedication. From start to finish, Suzanne and her team were incredibly supportive, knowledgeable, and attentive to every detail, making what could have been a stressful process feel seamless and straightforward. Their clear communication, quick responses, and genuine care made a huge difference. I am grateful for their expertise and commitment, and I would wholeheartedly recommend Ali & Co to anyone looking to buy a home with a team that truly goes above and beyond.

Mac · 9 November 2024

Agent replied · 9 November 2024

Dear Mac, thank you for the wonderful review Suzanne is the integral part of our success in the industry. Enjoy your new home.

5/5

Google

From start to finish Jak and the team at Ali & Co have been wonderful. Dealing with the sale and all the difficulties along the way was made so much easier by the whole team. I highly recommend their services. You can be rest assured of top notch professional services.

Bunmi · 18 October 2025

Agent replied · 22 October 2025

Thank you Bunmi for entrusting us with your property sale, it was a real challenge but we got to finish line. We thrive at complex process and will always try to find the best solution for our customers, it has been delightful to help you with your property sale.

5/5

Google

We had our house on with another local estate agent for 12 weeks and nothing worked. Went to Ali and co , jak promised he would sell our house within the week. 3 days later and with lots of footfall he lived up to his promise. We dealt with Suzanne who was brilliant , great photos by a professional photographer too with over head shots. We were impressed. The whole process went well and we are now in our dream home. Good to deal with an estate agent that does not bull….. We would thoroughly recommend Ali and Co .They do what they say on tin. Thankyou the whole team involved brilliant from start to finish. 😄

Ness · 10 October 2024

Agent replied · 24 October 2024

Dear Vanessa, thank you for instructing Ali & Co it was a pleasure to help you sell your home and get you moving. We wish you all the best with your new chapter Kind regards Ali & Co

5/5

Google

Amazing service Owen and Jack were great from the start everything was made easy and they couldn't have been any more helpful with the process. Can't recommend Ali & Co enough.

Dinkydee · 20 March 2026

Agent replied · 17 April 2026

Dear Dee, thank you for the 5 star review it was a pleasure to help you.

5/5

Google

We found Jak and his staff helpful during difficult market, as we had a price in our head due to the investments made prior to selling. We were sure if someone came in the house it would sell and this proved right once Jak and his team connected with possible buyers people started to visit we got positivity. As sale neared completion we fortunately found a property ourselves. So it was a matter of co ordination. This proved successful thankfully. In all these situation the agent working for the seller have their work cut out and Jacks team did their work to help. We would recommend Jak Ali and co because with a small team who all new of the property the whole process went as smoothly as it could.

Malcolm · 24 September 2024

Agent replied · 24 October 2024

Dear Malcolm, thank you for the wonderful review, we are so pleased we could help you with selling your beautiful property. All the best from Ali & Co

1/5

Google

Sales manager Suzanne is very rude and condescending, I would not recommend them to any landlord or tenant unfortunately. Good customer service goes a long way... spend your hard earned money with a company that will value it.

YSPROPERTYMANAGEMENT · 8 January 2026

Agent replied · 10 January 2026

Dear unknown person, Please refrain from putting false reviews about our staff members, as the company director i refute your claim that Suzanne is rude and condescending, one of the most sincere person you could meet who does her job to highest professionalism and integrity. I understand you have not been satisfied by not getting a property when under offering, our job is to achieve the best possible price for their property. All the best with your endeavours.

5/5

Google

I am very pleased with the service provided by Ali & Co Estate Agents. From start to finish, Jak, Suzanne and the team were diligent, responsive and genuinely committed to achieving a smooth and successful sale and purchase. Their …

Nasir · 17 December 2025

Agent replied · 24 October 2024

Thank you for providing a review of our services.

5/5

Google

I have completed on my purchase and Suzanne was my agent. She was very professional and responsive. Even in her absence, the team was helpful with any queries I had. I am very happy with the service i received. Thank you Suzanne and team Ali and Co

Abena · 1 October 2025

Agent replied · 22 October 2025

Thank you for the 5 Star review Abena, Suzanne was delighted to help you with your move, Congratulations from everyone at Ali & Co.

5/5

Google

Absolutely amazing service provided by Ali&Co estate agent. The team went above and beyond with continuous support. A special thank you to Jak Ali the director, he truly is brilliant in what he does and made the whole process of purchasing …

Ripa · 17 November 2025

Agent replied · 22 October 2025

Thank you Ripa, we wish you all the best with your purchase we are delighted to have assisted you with the purchase of your dream home.

5/5

Google

I met Jak from Ali & Co around 4 years ago & following that 1st meeting, I knew that I was going to instruct Jak to sell my house when I was ready to do so. I did so in February 2024, my house was marketed superbly & it was sold in one day & I received multiple offers. Jak is just super - he is honest, reliable, listens to you & delivers. I would recommend Jak at the drop of a heart beat - he is the most professional estate agent I have ever met & Jak does exactly what he says he is going to do. Thank you Jak. He is surrounded by a wonderful team who treat you respectfully & are fabulous to deal with. If you are thinking of selling your home, Jak & his team @ Ali & Co are the ones you should be engaging. Thank you again all! I shall be back when I am looking to move again !

Debby · 26 July 2024

Agent replied · 24 October 2024

Dear Debra, Thank you for much for the review, we are so happy we had the opportunity to help with your move. Wishing you all the best the future.

5/5

Google

I have used Ali & Co as both an estate agent and a letting agent. The whole team have been consistently friendly, professional, and proactive throughout. Jak is very personable, knowledgeable, and always goes above and beyond to help. I …

JHG · 17 November 2025

Agent replied · 10 November 2025

Thank you for the 5 star review, your an absolute pleasure to work with and we pleased we the opportunity to help you with your property needs.

5/5

Google

I am very satisfied with my rental experience with Ali & Co & Letting Agent. The quality of the property and the professionalism of the agency stood out. I would definitely recommend Ali & Co to anyone looking for a reliable rental agency. Smooth Communication From the initial inquiry to the final signing of the Rent, the agency's communication was prompt and clear. They were always available to answer my questions Specially Jess Cordery provided all information about the property and initial paperwork process was a bit tricky but Jess Cordery helped me out and make it easy she is really professional.and the agents were transparent about all fees and the terms of the Rent . There were no hidden charges, and everything was laid out clearly in the contract. I am very satisfied with my rental experience with all the team of Ali & Co Estate & Letting Agent I would definitely recommend😃 Rating: ★★★★ ★

Naeemullah · 26 June 2024

Agent replied · 24 October 2024

Thank you for your wonderful review, glad we could help with your move.

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Read Ali & Co Property Services's Google reviews

Questions about Ali & Co Property Services

How many reviews does Ali & Co Property Services have?

Ali & Co Property Services's Thurrock office has 268 reviews across three platforms: 234 on Google, 3 on Facebook, 31 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Ali & Co Property Services's rating?

Ali & Co Property Services is rated 4.7 out of 5 across all 268 reviews, and 4.8 out of 5 on Google from 234 reviews, checked 9 October 2026.

Where is Ali & Co Property Services's Thurrock office?

Ali & Co Property Services, 23 Lodge Lane, Grays, RM17 5RY, Thurrock RM17 5RY.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.