5/5
GoogleStaff are always helpful and courtous
Trusted Agent profile · Thurnham Lane
Ferris & Co Bearsted reviews in Thurnham Lane
★★★★★
104 reviews across 1 platform
Westwood House, Thurnham Lane, ME14 4QZ
Ferris & Co's office in Thurnham Lane, at Westwood House, is rated 4.4 out of 5 across 104 reviews on 1 platform, including 104 Google reviews rated 4.4.
Reviews
Every review we hold for the Thurnham Lane office, from every platform, shown as written. First names only.
Google5/5
GoogleFerris & Co are a very Good Housing Agent. I Chose this Company to help me move into my new House. They Helped me View my New Property and filled me in with all the Details to move Smoothly and Efficiently. The Staff at Ferris & Co Helped me Very much . They where Very Helpful and Helped me fill in the Paperwork for the move. They Helped me with any Queries that I had. I Highly Recommend Ferris & Co.
1/5
GoogleOverbearing, Inept, badly trained, badly informed. As a DIY landlord needing to move into rented for a spell, these guys proved my decision never to use agents is sound. From the outset they were awkward and inept and the nasty little inspection man they send round every quarter is the icing on the cake to make the experience truly miserable. This guy made the inspections feel like we'd be violated and I really sympathise with long term renters having to put up with this every single quarter. On points of law they were either inexperienced, ill-informed or perhaps both. We had water cascading from the eaves for literally weeks before it was dealt with, and even then the plumber wasn't authorised to do the job right. The house had a roomful of junk which took us literally months before they would finally arrange for a van to take it away. The only time they acted was when I said I'd be reallocating a portion of the rent towards "storage", at that point they were more interested in telling me (wrongly) that was illegal than actually tacking the problem like they should have done. In the end we brought forward our plans to buy a home and left. The sigh of relief we breathed must have been audible around the whole of Kent. But they were obstructive right to the very end, insisting on doing the checkout in secrecy despite being invited to do it jointly with me and discover/verify/rectify any issues transparently together on our last day. As a result, a month after leaving and presently the deposit is STILL in dispute with DPS. The citation from Ferris is at odds even with their own check out report, but entirely predictable from their conduct throughout the tenancy. If you're a tenant, sadly you're at the mercy of who the landlord chooses to make you deal with, but as a landlord I would urge you to PLEASE consider your future tenants and give these guys a miss. My opinion is that you'll get a higher turnover and more voids -- and you'll be paying handsomely for the "service". Edited on 27/5: Finally the deposit is being repaid. Ferris failed to provide DPS with any sort of evidence to substantiate their claims but obviously their plan to delay repayment for as long as possible paid off.
5/5
GoogleAlways giving a first class service such a great team 💫 …
5/5
GoogleFantastic and easy experience with Charly, great communication and very professional.
1/5
GoogleOverbearing, Inept, badly trained, badly informed. As a DIY landlord needing to move into rented for a spell, these guys proved my decision never to use agents is sound. From the outset they were awkward and inept and the nasty little inspection man they send round every quarter is the icing on the cake to make the experience truly miserable. This guy made the inspections feel like we'd be violated and I really sympathise with long term renters having to put up with this every single quarter. On points of law they were either inexperienced, ill-informed or perhaps both. We had water cascading from the eaves for literally weeks before it was dealt with, and even then the plumber wasn't authorised to do the job right. The house had a roomful of junk which took us literally months before they would finally arrange for a van to take it away. The only time they acted was when I said I'd be reallocating a portion of the rent towards "storage", at that point they were more interested in telling me (wrongly) that was illegal than actually tacking the problem like they should have done. In the end we brought forward our plans to buy a home and left. The sigh of relief we breathed must have been audible around the whole of Kent. But they were obstructive right to the very end, insisting on doing the checkout in secrecy despite being invited to do it jointly with me and discover/verify/rectify any issues transparently together on our last day. As a result, a month after leaving and presently the deposit is STILL in dispute with DPS. The citation from Ferris is at odds even with their own check out report, but entirely predictable from their conduct throughout the tenancy. If you're a tenant, sadly you're at the mercy of who the landlord chooses to make you deal with, but as a landlord I would urge you to PLEASE consider your future tenants and give these guys a miss. My opinion is that you'll get a higher turnover and more voids -- and you'll be paying handsomely for the "service". Edited on 27/5: Finally the deposit is being repaid. Ferris failed to provide DPS with any sort of evidence to substantiate their claims but obviously their plan to delay repayment for as long as possible paid off.
5/5
GoogleViewed two different properties with Sara before making a decision, she was so friendly and helped us make a decision.
2/5
GooglePoor service, didn't notify me about getting myself a viewing even after saying we were first on the list. Lied 3 times to us. One of those who pretend they are here for you or are friendly but as soon as they don't need you they don't even contact. Unfortunately you have to use them if the property is with them so nothing we can do, but would prefer not to.
1/5
GoogleDo not trust these crooks! They are truly horrible to their customers. We rented a property through Ferris and Co and from the start we should have known they weren't too be trusted. So many hidden extra costs just for them to do what is rightly their jobs (£300 to email or previous landlord and they kept messing that up!) Unfortunately for personal reasons we had to move home to Australia before the end of the tenancy. We gave plenty of notice and kindly the landlord allowed us to break the lease. We paid another £300+ to Ferris and Co for advertising but we needed to leave the country and felt pressured. Ferris and Co realised the position we were in and took full advantage. The advertising fee apparently just covered an additional on their own website, not even a poster in their window. When there had only been one inspection after a month we paid for advertising on smartmove and Gumtree and instantly had 3-4 enquiries or day. At every stage Ferris and Co had their hands out for more money. If we asked why they would say they were within their rights to charge us rent for the rest of the tenancy, out that they wouldn't give our bond back. They forced us to use their cleaner at inflated rates, we couldn't even get someone else in. All in all they made a tough situation truly awful. I really hope this business fails as the way they treat people is unethical and cruel.
1/5
GoogleRun by a team of unprofesionals, very rude to renters, takes ages for things like central heating, broken cupboards, windows to get repaired. The office "YTS" boy "Nick" is on a little power trip so try and avoid him if possible. There are other much better letting agencys in the Maidstone/Bearsted area so try them before settling on Ferris. If we could give this - a star we would
5/5
GoogleTracy ford has been extremely helpful from the beginning until the completion of the process i.e. the move. She was extremely professional, prompt, polite and supportive. I had a few issues and these were resolved through Tracy. One of the best customer service I've had from an estate agency! Not one hiccup throughout the move.
5/5
Googlei have no chilren or pets i receive more than thirty pounds a week
5/5
GoogleFantastic company to deal with, real experts!! they helped me all the way through the sale of my property. I didn't know customer service like this still existed! Will 100% recommend. Thank you again to the whole team at Ferris and Co.
Agent replied · 28 May 2023
Thank you for your kind comments , Ferris and Co are happy if their customers are happy.
5/5
Googlelovely staff and great communication :)
5/5
GoogleHaving had Ferris and Co as my agents for the last 10 years , I can thoroughly recommend their services, all the staff are very professional, each in their own specialist role, as well as very communicative, well-informed and uo to the job.
5/5
GoogleGreat reliable company you can trust
5/5
GoogleI'm so very pleased with Ferris, I let my house out with them. I pay a management fee, so they take care of everything. Getting and vetting tenants, arranging repairs with their own contractors etc... Great communication and highly recommended by me.
5/5
GoogleThis is the first time of using Ferris & Co, cannot rate them enough. Great communication and customer service since the first enquiry on a property made. Have Charly liaising with us on our move and providing everything without any problems. Great video tour of the property provided by Nick as well. Thank you both.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAbsolutely first-class service from start to finish. My property was advertised quickly, viewings were coordinated and run perfectly and the team went to great lengths to ensure I had exactly the kind of tenant I was after. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTo say F&C was useless and overbearing would be an understatement. Make sure to ask for a break clause in the tenancy.
Agent replied · 28 May 2023
I am sorry to hear you feel this way after your Landlord kindly allowed early release from your contract ,which was signed by yourself and your Landlord . I am afraid we do not offer break clause's of which clearly shows in all of our paperwork prior to taking a property. If you would like to discuss the situation with me direct I would be more than happy to speak to you.
5/5
GoogleFrom start to finish all the staff at ferris and co ,have been outstanding and showed empathy and made every step stress free with Rosie, Luke, Syd, and Tracey all the reason this was smooth thank you.
5/5
GoogleA superb service, proficient, helpful & very professional. Thank you all, with every stage of the rental viewing, allocation & then completion. I will most whole heartily recommend this service to all. A very competent team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFerris & Co in Bearsted have been excellent in helping my husband & I with the process of renting a property. Justine, Tracey & Luke have supported us from start to finish, many thanks to you all.
5/5
GoogleRosie and Charly are really nice and helpful. Thank you so much for finding me such a lovely place.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ferris & Co Bearsted
How many reviews does Ferris & Co Bearsted have?
Ferris & Co's Thurnham Lane office has 104 reviews across 1 platform: 104 on Google.
What is Ferris & Co Bearsted's rating?
Ferris & Co Bearsted is rated 4.4 out of 5 across all 104 reviews, and 4.4 out of 5 on Google from 104 reviews.
Where is Ferris & Co's Thurnham Lane office?
Ferris & Co Bearsted, Westwood House, Thurnham Lane, ME14 4QZ.
