Every review we hold for the Three Rivers office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful Experience as a Tenant
As a tenant, I have been consistently impressed with the level of service and care that Tami has provided. From the moment we signed the lease, Tami has been responsive, professional, and proactive in addressing any issues present in the flat. From regular maintenance check-ins to addressing any concerns we've had (which, thankfully, haven't been any so far), Tami has shown a genuine commitment to providing excellent service. Tami keeps us informed about any changes or updates at the property, and is always available to answer any questions or concerns we may have.
Iman · 27 June 2024
Agent replied · 25 October 2024
Thank you for your feedback, Iman. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
GoogleWe cannot recommend James, Sue, Claire and the team at Savills Rickmansworth more highly. We have spent 15 painfully frustrating months trying to downsize our house in Watford with 3 chains falling apart through 2 other Watford based agents during the course of 2023. When we re-listed at the beginning of March 2024, we went back to Sue Trybus and her team in Ricky who had been magnificent for us previously. And true to form, we went under offer 3 weeks later and have exchanged 12 weeks later! Thank you to all the team - we can finally move on with our lives!!
Keith · 27 June 2024
Agent replied · 25 October 2024
Dear Keith. Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
★★★★★ 4/5
TrustpilotComfortable with Savills
I have been with Savills for over 10 years. After a terrible experience with a previous Letting Agent, Savills has been a breath of fresh air. Communication was occasionally slow at the start, however improved immensely over the years. The team, namely Alex Worrall and Tristan Hickman are very good at what they do and go out of their way to help. I have no complaints a such, however I have held back on giving 5 stars as I would like Savills to be more rigorous in getting competitive quotes for maintenance works. At a time when costs are rocketing, guidance on cost saving opportunities are required more than ever.My main contact, Alex is a little gem. She is polite and quick to support, which is why I remain comfortable and at ease with using Savills
Moji · 19 June 2024
Agent replied · 25 October 2024
Hi there, thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can discuss your concerns.
★★★★★ 5/5
TrustpilotHelpful and Efficent Team
We had an issue about auction process and reached the team and director Sam Harborne, He made an big impact and solve our problem instantly,Sam and the team are so helpful and take responsibilty for us and save the day, you should definitely reach them for your invesment or anything else and If you have any issue they will help to you immediately! Thank you Sam and the team!
Melih · 11 December 2024
Agent replied · 29 December 2024
Thank you for your lovely review, Melih. It was a real pleasure being able to help you.
★★★★★ 5/5
TrustpilotExcellent property management by Shan
I have been a resident for the past two years and feel compelled to share my positive experience with our property manager, Shan. Shan has been exceptional in managing the property, is always prompt, courteous, and highly professional. From the start, Shan consistently goes above and beyond to ensure the residents are comfortable and satisfied. For instance, when my heater broke down in the middle of winter, Shan had a repair technician at my apartment quickly ensuring my family stayed warm and safe. Additionally, Shan is proactive in addressing any issues before they become problems, and the communication is always clear and timely. Overall, Shan's dedication and professionalism make him an outstanding property manager. The commitment to providing excellent service has greatly enhanced my living experience at Property. I highly recommend Shan to anyone seeking a well-managed and pleasant place to live.
Anna · 22 May 2024
Agent replied · 25 October 2024
Thank you so much for your review, Anna. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 1/5
TrustpilotDisappointing
I am extremely disappointed with the rental service provided by Savills. They placed a tenant in our property who attempted to leave after just two months, and the information we were given about them was inaccurate. The tenant themselves stated that Savills had misled them, which is deeply concerning.
Julie · 28 August 2026
Agent replied · 22 September 2026
Thank you for updating your review. We understand that our Customer Service team has thoroughly investigated the concerns you raised and provided detailed responses addressing each of the points set out in your review.
★★★★★ 5/5
TrustpilotWe bought a buy to let property through…
We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team
Doris · 8 August 2024
Agent replied · 25 October 2024
We are so pleased that everything worked out successfully for you, Doris. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 1/5
TrustpilotWorst letting agent I've ever dealt with
Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.
Alex · 17 April 2024
Agent replied · 25 October 2024
Hi Alex, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.
★★★★★ 1/5
GoogleExtremely disappointed with the service from Savills Property Renting. After nearly a year, my request for essential replacements is STILL unresolved. The property manager is never reachable, and every time I try to follow up, I get the same useless answer: “We’ve reached out to the landlord.” Nothing ever happens, and there is zero accountability or urgency.
This level of neglect is unacceptable from a professional property management company. The only part of the whole experience that was good was before I actually rented the house, and unfortunately, that turned out to be the last time the service was reliable.
Ravikumar · 23 December 2025
Agent replied · 8 January 2026
Dear Mr Patel, Thank you for taking my call today, to understand further the background surrounding your comments. I understand that items have been addressed and we confirmed this during our conversation. The outstanding item regarding an appliance upgrade has been put the Landlord and our Property Manager will continue to communicate with you.
Kind regards
Gordon Hood
Director, Regional Head
★★★★★ 5/5
GoogleHarrison was excellent throughout the entire process. He worked really hard to ensure everything went smoothly and kept me informed at every stage. His communication was outstanding, and his professionalism made the whole experience much easier.
Ramona · 15 November 2025
Agent replied · 22 November 2025
Dear Ramona, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleJames helped us from start to finish with the purchase of our property. Every time we wanted another viewing he always accommodated us. He was friendly, courteous and very generous. Thank you James.
Pushpa · 9 December 2025
Agent replied · 8 January 2026
Dear Pushpa. Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home. Paul Jarman, Head of Home Counties
★★★★★ 5/5
TrustpilotVery responsive and active in dealing…
Very responsive and active in dealing with inquiries. Have found them to be of great help when needed and the quality of the output has been world class. I have dealt with both Fiona and Matt and both have been excellent in their services.
Tamer · 15 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to review our service, Tamer - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 1/5
TrustpilotVery poor experience as tenants
Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.
Scott · 20 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take reports of maintenance issues and health and safety concerns seriously, and we regret that you feel these matters were not resolved satisfactorily during your tenancy. We also understand how frustrating deposit disputes can be.
We value all feedback and are committed to continually improving the service we provide to both tenants and landlords. We would appreciate additional details in order to investigate, please email us at socialmedia@savills.com so we can raise with the appropriate departments.
★★★★★ 5/5
TrustpilotFantastic service!
Angus has been a great property manager - very diligent and always responding to queries quickly and has remained on top of everything.
Amy · 3 March 2026
Agent replied · 20 March 2026
We are so pleased that everything worked out successfully for you, Amy. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
GoogleWill has been exemplary to work with in getting our lovely home sold. Both him and Sue have been incredibly professional throughout, pleasant to deal with and very responsive. After having a nightmare with previous agents and sales it was wonderful to finally get a sale over the line with no dramas. I wish we had instructed Savills at the very beginning of this process when Graham came round to value it which would have saved a lot of stress and heartache on this complicated journey. I cannot recommend the team at Savills Rickmansworth enough. Fantastic job. Thank you very much for all your help in getting us moved!
Francesca · 29 March 2024
Agent replied · 25 October 2024
Dear Francesca, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 5/5
TrustpilotSandy and Ritesh are great
Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.
Ben · 17 September 2024
Agent replied · 25 October 2024
Thank you for your kind words and for taking the time to post a review, Ben. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 1/5
TrustpilotOverpriced, cynical and rude service for landlords
We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.
Ms · 29 February 2024
Agent replied · 25 October 2024
Hi Agnes, thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out via email to socialmedia@savills.com so we can discuss how we can make things right for you.Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.
★★★★★ 5/5
TrustpilotA walk in the park with Alicia from Savills St Johns Wood
Working with Alicia from the team at Savills St. Johns Wood has been a delight! From the get go Alicia took go care of us ensuring a smooth and quick sale. The team were always available on the phone and had all the right answers and advise to make this daunting task a walk in the park! Excellent service - I highly recommend !
Maurice · 28 November 2024
Agent replied · 29 December 2024
Thank you for your lovely review, Maurice. It was a real pleasure being able to help.
★★★★★ 5/5
TrustpilotGreat Service!
I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.
Luke · 13 November 2024
Agent replied · 29 December 2024
Thank you for your feedback, Lukr. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 1/5
TrustpilotSavills photographers unlawful practice.
To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.
Steve · 17 February 2024
Agent replied · 25 October 2024
Hi Steve, thank you for making us aware of this, we are sorry to hear of your experience and we would like to find out more. Could you email socialmedia@savills.com with any additional detail so we can investigate this please?
★★★★★ 5/5
GoogleVery happy with our recent experience with the Savills Rickmansworth office. Steven and his team were extremely friendly, professional and responsive throughout. As a result our sale moved from offer to completion in less than 3 months.
Michael · 7 October 2025
Agent replied · 17 October 2025
Dear Michael. Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
★★★★★ 1/5
TrustpilotThe most appaling company to work for
The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!
Max · 26 January 2024
Agent replied · 25 October 2024
We are sorry to hear of your experience working with us and would like to find out more so we can continue to improve. Please email further detail to socialmedia@savills.com so we can look into this more.
★★★★★ 5/5
GoogleGreat experience of selling our property with Savills. Was quite challenging but Harrison was always on hand to assist. Great communication from Harrison which made the process a lot easier. Very pleased
IR · 15 November 2025
Agent replied · 22 November 2025
Dear IR, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours. Paul Jarman, Head of Home Counties
★★★★★ 4/5
TrustpilotSelling a property is challenging and I…
Selling a property is challenging and I found my experience with Savills to be excellent overall - Megan Herity was responsive and attentive and always professional - importantly acting in the interest of the seller whilst also providing best advice and regular communication to ensure any potential buyers were treated with honesty and respect and kept fully updated of any progress.
Sylvia · 10 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.