Every review we hold for the Three Rivers office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotShikha was really helpful
Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.
Farzana · 28 August 2026
Agent replied · 25 October 2024
Thank you so much for your review, Farzana. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotExtremely smooth end of tenancy experience thanks to the Savills staff
Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.
Zeena · 21 August 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you, Zeena. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 1/5
TrustpilotNever return calls!!
I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the call. If fact, last tome the office didn't answer - it rang for ages and then got put through to their nationwide coordinator. Clearly Truro were too busy to get in touch, but if they can't be bothered to try and get buyers on the books, heaven help anyone interested in trying to purchase a property!
PZH · 18 February 2026
Agent replied · 20 March 2026
We're very sorry to hear about your experience with our Truro office. You should always be able to rely on timely communication, especially when requesting a valuation, and it’s clear we have fallen short on this occasion.
If you would be open to it, we would appreciate the chance to put this right. Please feel free to email your contact details to socialmedia@savills.com so we can arrange for someone to contact you.
★★★★★ 5/5
TrustpilotBailey Chan is superb
Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.
Website · 10 September 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotMany thanks to James Abbott and his excellent team in Stamford
I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!
Sophia · 28 August 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you, Sophia. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotSavills did a great job
Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.
Matteo · 28 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to review our service, Matteo - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotRoshni has been our Property Manager…
Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.
Rigby · 3 September 2026
Agent replied · 22 September 2026
Feedback is an invaluable reminder of the things that are important to our clients, Rigby. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotGreat support
Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.
A · 3 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave feedback, A Pvl. We’re so glad that you appreciate Shikha. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 1/5
TrustpilotAbsolutely useless company
I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.
Tibu · 17 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you have raised regarding communication, property viewings, and the handling of messages and offers.
As we are unable to identify your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please email us directly at socialmedia@savills.com with your details so that we can look into what happened and address any shortcomings in our service.
★★★★★ 5/5
GoogleWe couldn’t fault the service we received. From the very first phone call to arrange a viewing right through to the day of completion, Sue and her team were outstanding. They were always helpful, accommodating to our requests, and went above and beyond at every stage. The level of service Sue provides is truly exceptional and far superior to any other estate agent we’ve dealt with in the area.
Nick · 24 September 2025
Agent replied · 22 September 2025
Dear Nick. Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
★★★★★ 1/5
TrustpilotTalked down to for three months, overcharged on our own statements, complaint response ignored six of eight points
We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run.
Ivan · 26 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review, we understand that this is currently under investigation with the customer services team.
★★★★★ 5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
Irene · 8 September 2026
Agent replied · 22 September 2026
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Анна · 22 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred.
While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request.
If you could email further context to socialmedia@savills.com we will investigate.
★★★★★ 5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
Lucas · 18 February 2026
Agent replied · 20 March 2026
Thank you so much for your review, Lucas. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
GoogleCouldn’t recommend Sue and the team from Savills more highly. Sue had a good pool of interested buyers, so we could sell quickly. She always communicated promptly and transparently, so we always knew what was going on. She led a clear and fair process, taking us from our initial steps to Completion in 3 months. Great service.
Thomas · 8 September 2025
Agent replied · 22 September 2025
Dear Thomas. Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleSavills provided excellent service in helping me find a property. I would personally like to thank Harrison for his excellent customer service, hard work, and going beyond what was required to help me close the deal. I highly recommend Savills and look forward to working with Harrison and team again!
Asad · 15 November 2025
Agent replied · 22 November 2025
Dear Asad. Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
★★★★★ 5/5
TrustpilotSuperb service from Savills Rickmansworth
Sue Trybus and the team at Savills in Rickmansworth couldn't have been better for our recent family move. They were so supportive to my Mother - who was downsizing after 40 years in her home. Thank you to Sue, particularly, for a superb service from beginning to end. We would highly recommend you.
Mrs · 9 October 2025
Agent replied · 17 October 2025
Thank you, Catherine, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
GoogleSue and Steven were fantastic from start to finish. Both were incredibly professional, approachable, and always kept me informed throughout the entire process. Whether it was providing updates or answering any questions I had, they were always just a phone call or email away, making the experience stress-free and smooth - would highly recommend using Savills.
Jo · 8 September 2025
Agent replied · 22 September 2025
Dear Jo. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleSAVILLS wew amazing from start to finish. Peter was knowledgable about the area and gave an honest and thorough appraisal of the house. He kept in contact with me and was extremely helpful when offers were made.
Rosanne was very professional and kept me informed every step of the way from the viewings right through the whole process to the final sale. Nothing was ever too much trouble and she listened to me and dealt with my worries and concerns in a speedy manner.
100% service. Not doubt in my mind they are Number 1 for house sales and their excellent service.
Carol · 18 November 2024
Agent replied · 9 December 2024
Dear Carol. Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
★★★★★ 5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Jackie · 8 November 2024
Agent replied · 29 December 2024
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Olena · 17 August 2026
Agent replied · 22 September 2026
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
J · 27 August 2026
Agent replied · 22 September 2026
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 1/5
TrustpilotI had worked at Trinity Square
I had worked at Trinity Square, Gateshead, Newcastle Upon Tyne for a number of months and I had the pleasure of working alongside some fantastic colleagues however, this was massively disappointing when at the time the site manager Tony Pickering was the most pompous, narcissistic, dishonest, arrogant and obnoxious human being I have ever met in my entire lifetime and I would never come back here not even socially as this was one of the most toxic & immature working environments I have ever worked at. If I could give anyone any advice do NOT work here.
Chris · 26 October 2024
Agent replied · 29 December 2024
Thanks for getting in touch, Chris. We don't seem to have a Tony Pickering working at Savills, and would like to investigate this further. Please email socialmedia@savills.com with any additional information that you have so we can look into this.
★★★★★ 5/5
TrustpilotYato Konde-The deal breaker
I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care
NM · 25 October 2024
Agent replied · 29 December 2024
Thank you for taking the time to leave feedback/to share your opinion, NM. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
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