5/5
Thoroughly professional, knowledgeable and helpful. Highly recommended.
Agent replied · 22 November 2024
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Trusted Agent profile
★★★★★
90 reviews across 1 platform
515 Pensby Road, Thingwall CH61 7UQ
Propeller's Thingwall office at 515 Pensby Road is rated 4.5 out of 5 across 90 reviews on 1 platform, including 90 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Thingwall office, from every platform, shown as written. First names only.
5/5
Thoroughly professional, knowledgeable and helpful. Highly recommended.
Thank you for your review
5/5
Been renting with propeller for almost 4 years now and honestly cannot fault them at all. Really efficient at sorting any issues and all really friendly to deal with.
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5/5
We have been renting from Propeller for about 5/6 years now and we have never had a problem. If we need something fixing Rachele has always been on hand, always arranged prompt solutions with necessary third parties and landlord and I can't recommend Propeller enough. Really good experience and really good interaction when you need them.
1/5
I rented a house via Propeller lettings in late 2019. Everything seemed fine. This week (over a year after my 6 month tenancy ended) I received an email from a debt collection agency on behalf of United Utilities. Apparently, in spite of propeller lettings giving them my details when I moved in, they decided not to give the details of the subsequent tenant/landlord once the tenancy ended. Additionally, they gave an incorrect number to United Utilities so there was no means by which I could be contacted. So for over a year since the tenancy ended I have been on the hook for someone else's water bill that I was not aware of and have no means of being contacted by the company to let me know.NegativeProfessionalism
5/5
We have been renting from Propeller for about 5/6 years now and we have never had a problem. If we need something fixing Rachele has always been on hand, always arranged prompt solutions with necessary third parties and landlord and I can't recommend Propeller enough. Really good experience and really good interaction when you need them.
1/5
Avoid at all costs. Unprofessional and unreliable agency.
5/5
Friendly, efficient company with great levels of expertise coupled with local knowledge. Communicative and responsive at all times - highly recommended
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5/5
Very professional, efficient and friendly. A reliable and high quality service.
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5/5
The best property agency, thank you very much guys for the best customer service, I would definitely recommend.
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5/5
I've used these guys a few times now, and am happy to say that they're excellent - very thorough & professional, quick to respond to messages, and friendly too. Highly recommended.
Thank you for your review Leslie.
5/5
Very good experience with them. Excellent service from friendly professional people. I would certainly recommend Propeller Lettings
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5/5
The best letting agents I've dealt with. I've rented two properties via Propeller Lettings - Rachele and James have always been great at communicating and promptly resolved any issues.
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5/5
Have been renting through Propeller for a good few years now and I can honestly say that they are the best company that I've ever rented through. Never had any problems at all getting any work that needed doing, done. Excellent staff and very professional, would recommend them to anyone. Thank you for everything you've done in the past.PositiveResponsiveness, Quality, Professionalism
5/5
Always professional, friendly helpful glad to be with such a caring agent Louisa
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5/5
Been a really good letting agency had no issues with them and they were incredibly quick whenever we reported any issues within the houses we rented.
Thanks Oliver. Hope you are both happy in your new home.
5/5
Great people to deal with, good communication skills and very friendly company.
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5/5
Outstanding. Recommended!!! (and believe me.... I'm a fussy so and so)
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5/5
Outstanding service from start to finish. Highly recommend
thank you
5/5
Always very professional, efficient and extremely helpful.
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5/5
Very well organised. Highly recommend
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5/5
So helpful. Highly recommend
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5/5
Just brilliant. We have rented all over the UK and overseas and by far and away, propeller have been the best. They are responsive, understanding, proactive, And just so much better than anyone we have ever dealt with. They have made our tenancy, stress free and happy. 10/10
5/5
Excellent service from friendly professional people. Helped me with a few little issues I had
Thanks Sandra for you review
1/5
Absolutely awful letting agency. Only after the money I rented 12 months with them and after the end despite the house being professionally cleaned they tried to steal my deposit! Luckily I took photos and videos of everything before I left! The worst letting agents out thereNegativeResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Propeller's Thingwall office has 90 reviews across 1 platform: 90 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Propeller is rated 4.5 out of 5 across all 90 reviews, and 4.5 out of 5 on Google from 90 reviews, checked 9 October 2026.
Propeller, 515 Pensby Road, Thingwall CH61 7UQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.