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Lawsons Estate Agents Thetford reviews

4.5

★★★★★ Excellent

198 reviews across 2 platforms

2 Bridge Street, Thetford, IP24 3BL

Lawsons Estate Agents's office in Thetford, at 2 Bridge Street, is rated 4.5 out of 5 across 198 reviews on two platforms, including 178 Google reviews rated 4.6.

Google logo

4.6 / 5

178

Reviews on Google

This office

Facebook logo

4.2 / 5

20

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Thetford office, from every platform, shown as written. First names only.

5/5

Google

⭐⭐⭐⭐⭐ Sonia at Lawsons has been absolutely amazing throughout the whole process. She has been incredibly helpful, professional and always kept us updated, making everything so much easier and less stressful. Nothing has ever been too much trouble, and she has always been happy to help whenever we needed her. We honestly couldn’t have asked for anyone better. I would highly recommend Sonia and Lawsons to anyone, thank you so much for all your help and support!

Dean · 7 September 2026

Agent replied · 8 September 2026

Thank you so much for your wonderful review and for taking the time to share your experience! We're absolutely delighted to hear how much Sonia's support helped throughout the process. Keeping everyone informed and doing everything possible to make what can be a stressful journey feel that little bit easier is exactly what we aim for, so it's fantastic to know that you felt so well looked after. Your comment that "nothing was too much trouble" will mean a great deal to Sonia. She takes enormous pride in looking after our clients and keeping everything moving, and we're very lucky to have her as part of the Lawsons team. Thank you again for your recommendation and for choosing Lawsons. We'll make sure Sonia sees your lovely feedback, we're sure it will make her day! 🏡✨ Warm regards, The Lawsons Estate Agents Team

5/5

Google

I can hand on heart say that I would’ve got through the stressful process of selling a house without finding David from Lawson’s estate agents, we have been extremely well looked after and I would recommended Lawson’s to anyone looking to sell within this area. It speaks volumes that a well known large firm in the area wasn’t successful in selling my house and David got it sold in 10 days, the communication and support throughout has been fantastic! From one independent firm to another thank you so much David!

Megan · 3 July 2026

Agent replied · 24 June 2026

Thank you so much for your incredible review and for your kind words about David and the team. We're absolutely delighted to hear that you felt so well supported throughout your sale. We know that moving home can be one of life's most stressful experiences, so it's wonderful to know that David's communication, guidance and dedication helped make the journey more manageable for you. We're especially proud to hear that, after an unsuccessful experience elsewhere, David was able to secure a sale within just 10 days. Achieving a great result is important, but doing so whilst providing exceptional service and support is what we strive for every day. As a fellow independent business, your comments mean even more to us. We truly appreciate the trust you placed in Lawsons and are grateful for your recommendation. We'll be sure to pass your lovely feedback on to David, who will be absolutely thrilled to read it. Thank you again for choosing Lawsons, and we wish you all the very best for the future! 🏡✨ Warm regards, **The Lawsons Estate Agents Team**

5/5

Google

We had an outstanding experience with Lawsons, especially Ben, Hayley, and David, who were absolutely faultless from start to finish. Their communication was exceptional throughout the entire process, always clear, prompt, and reassuring. They kept us fully informed at every stage and were proactive in resolving any queries quickly and efficiently. The team’s professionalism, knowledge, and friendly approach made what can often be a stressful experience feel smooth and well-managed. We couldn’t have asked for better support and would highly recommend Lawsons to anyone looking for a reliable and dedicated estate agent.

Bobby · 6 March 2026

Agent replied · 14 April 2026

Thank you so much for your fantastic review, it truly means a lot to us! We’re delighted to hear that you had such an outstanding experience and that Ben, Hayley and David were able to support you so well from start to finish. Keeping our clients fully informed and making the process feel smooth and well managed is exactly what we strive for, so your comments about our communication and professionalism are especially appreciated. We’re so grateful for your recommendation and for trusting Lawsons to guide you through your move. Wishing you every happiness in your new home! 🏡 Warm regards, The Lawsons Estate Agents Team

5/5

Google

I honestly couldn't recommend Lawsons Estate Agents enough. We didn't sell through them unfortunately but we did buy through them and the difference was incredible. Hayley has been especially good with what wasn't an easy transaction. having Hayley with us every step of the way really helped, going above and beyond. We don't intend on buying/selling again but if we did we wouldn't look anywhere else. She is a true asset to what is a good honest company.

Nik · 6 March 2026

Agent replied · 14 April 2026

Thank you so much for your wonderful review, it really means a lot to us. We’re delighted to hear that, even though you didn’t sell through us, your experience buying with Lawsons made such a positive impression. Hayley works incredibly hard to support her clients, especially when a transaction isn’t straightforward, so your comments about her going above and beyond will mean a great deal to her. It’s lovely to hear that you felt supported every step of the way, and we truly appreciate your kind words about the team and the company. Wishing you many happy years in your home, and if you ever do decide to move again, we’d be more than happy to help! 🏡

5/5

Google

Outstanding service from Ben Turner at Lawsons. Professional, knowledgeable, and always kept us informed throughout the entire process. Ben went above and beyond to make everything run smoothly and was always on hand to answer any questions. His dedication and excellent communication made a stressful process much easier. Highly recommend Ben to anyone, a real credit to Lawsons

Cheese_melts · 3 July 2026

Agent replied · 19 June 2026

Thank you so much for your wonderful review and for taking the time to share your experience. We’re delighted to hear that Ben provided such outstanding service throughout your move. Keeping our clients informed, answering questions promptly and helping to make the process as smooth as possible are all things we pride ourselves on, so it’s fantastic to know Ben delivered on all of those fronts. Your comments about his professionalism, knowledge and dedication will mean a great deal to him. We’re very proud to have him as part of the Lawsons team, and we’ll be sure to pass on your kind words. Thank you again for your recommendation, and we wish you all the very best in your new home! 🏡✨ Warm regards, The Lawsons Estate Agents Team

5/5

Google

What a Fantastic Team at Lawsons. I have now used them for both Lettings and Sales. Having been a Landlord for many years and worked with various agents, Lawsons have shown themselves to be one of the best. My property required various trades to carry out works and these were organised extremely quickly, with excellent results. More recently they put my property on the market and worked relentlessly to ensure completion was achieved. Special mention to Hayley, who definitely went above and beyond showing dedication and professionalism throughout. Thank you to you all and I highly recommend Lawsons for ALL your property requirements.

Liz · 6 January 2026

Agent replied · 14 April 2026

Thank you so much for your fantastic review and for trusting Lawsons with both your lettings and sales over the years, it really does mean a great deal to us. We’re delighted to hear that our team was able to support you effectively as a landlord, from organising works quickly with reliable trades through to seeing your sale through to completion. A special thank you for highlighting Hayley’s dedication and professionalism, she truly does go above and beyond, and your kind words will mean a lot to her. We genuinely appreciate your recommendation and look forward to assisting you with any future property needs.

5/5

Google

I’m currently working with Hayley at Lawsons on my house purchase, and I can’t recommend her highly enough! After a really bad experience with another agency, Hayley has been like a miracle for me. She respects my preference for communication via email, which has made the process so much more manageable. Hayley is incredibly informative and keeps me updated every step of the way. Her professionalism and dedication are making this process smooth and easy. If you’re looking for someone who truly cares about their clients and delivers exceptional service, look no further than Hayley! Thank you, Hayley, for all your help so far!

Loreta · 9 October 2025

Agent replied · 23 October 2024

Hi Loreta, Thank you for taking the time to share your experience and your kind words about Hayley. Hopefully you haven't got long before she can give you the keys to your new home but you know she will keep you updated all the way.

5/5

Google

Hayley at Lawsons dealt with the sale of our house, she was amazing through out the whole process. Worked tirelessly to ensure the whole thing was as smooth as possible, went above and beyond to keep in contact on days off and late evenings. Could not have asked any more. Lawsons as a whole are very professional and helpful ensuring peace of mind through a stressful and exciting period. Couldn’t recommend Hayley and the team any more. 5 star service.

Shaun · 9 October 2025

Agent replied · 9 November 2024

Hi Shaun, Thank you for your review, it is very much appreciated especially when you are just about to move. Everyone at Lawsons would like to wish you happiness in your new home.

5/5

Google

Hayley is exemplary at her job!! We were top of a chain and she continued to get the sale done and sort any issues out from other estate agents and their part in the chain. I can’t recommend her enough for her kindness, diligence and ALL her hard work. She truly went above and beyond to get the house sold. She definitely deserves all the recognition for how well she handled our sale. Nothing was too much trouble and she truly is a remarkable young lady. I highly recommend Hayley and Lawsons. They are amazing to work with and are so nice and kind too. Thank you Hayley!!!! Thank you Lawsons!

Lisa · 9 October 2025

Agent replied · 21 June 2026

Thank you so much for your incredible review and for taking the time to share your experience. We are absolutely delighted to hear how happy you were with the service Hayley provided throughout your sale. Being at the top of a chain can often bring its own challenges, so it's fantastic to know that her persistence, communication and determination helped keep everything moving and overcome any issues along the way. Your comments about Hayley's kindness, diligence and willingness to go above and beyond are truly appreciated. She is passionate about helping her clients and will be absolutely thrilled to read your feedback. We couldn't ask for a better endorsement than hearing that nothing was too much trouble and that you would highly recommend both Hayley and Lawsons. Thank you again for your trust, your recommendation and your very kind words. It was a pleasure working with you, and we wish you all the very best for the future! 🏡✨ Warm regards, The Lawsons Estate Agents Team

5/5

Google

We highly recommend Lawsons Estate Agents. From the moment they valued our home right through to the sale of our property, the whole team have been extremely professional. Our sales negotiator was Hayley Lovick and she was absolutely brilliant. She was meticulous with details and always kept us informed without having to chase her. She orchestrated and directed all of the other agents/ solicitors in our chain to ensure everyone was completing actions to get their clients sales put through as quickly as possible. We have no doubt that if she had not be involved we would still be waiting for others to complete. Thank you so much Hayley, we very much appreciate all of your hard work.

G · 9 October 2025

Agent replied · 14 April 2026

Hi Gillian, Thank you for your lovely review, I will pass on your comments to Hayley, we wish you all the best in your new home.

5/5

Google

I'm a first time buyer who has recently exchanged on mine and my partners first home. We had quite a bad experience with a different estate agents the first time around and I'm so glad I went with Lawson's the second time. Hayley has dealt with us from the very beginning, and I couldn't fault her or any of the team. Hayley is extremely professional and has helped us every single step of the way. Regardless of how late or daft the question seemed, she always answered professionally and took her time to explain everything if there was something I didn't understand. She would constantly keep us in the loop with the process and what was happening. I can't thank Hayley and the team enough for what they've done for us!

Keeley · 3 October 2025

Agent replied · 14 April 2026

Thank you so much for your lovely review, Keeley, and huge congratulations to you and your partner on your first home! 🏡 We’re so pleased you chose to give Lawsons a try after your previous experience elsewhere, and even happier that Hayley and the team were able to make things so much smoother this time around. Hayley takes great pride in supporting buyers through every stage of the process, so your kind words mean a lot to her and all of us here. Wishing you both every happiness in your new home, it’s been a real pleasure helping you get there! Warm regards, The Lawsons Estate Agents Team

5/5

Google

David made my experience of buying my first home so easy and hassle free! Really friendly service from the beginning especially for a nervous first time buyer. Extremely quick responses over email and my whole process took just over two months from viewing to receiving my keys! Really appreciate all the help & a small shoutout to Aaron who was the mortgage advisor I was recommended through Lawsons who really helped me every step of the way too! Thankyou!

Jessica · 3 October 2025

Agent replied · 14 April 2026

Thank you so much for your lovely review, Jessica, and huge congratulations on buying your first home! 🏡 We’re so pleased to hear that David made the process smooth and stress-free for you, especially as a first-time buyer. It’s fantastic that everything came together so quickly, and we’ll be sure to pass on your kind words to Aaron as well, he’ll be delighted to hear your feedback! Wishing you all the best as you settle into your new home, and thank you for choosing Lawsons to be part of your journey! Warm regards, The Lawsons Estate Agents Team

5/5

Google

Excellent service from all members of the sales team. We were very pleased with the advert on Rightmove etc and Lawsons’ advice on positioning the property worked out well - we received several offers. It took 4 weeks to agree a sale. Hayley was very helpful in checking progress in the chain and kept the chain together.

Steve · 24 March 2026

Agent replied · 14 April 2026

Thank you so much for your fantastic review, we’re really pleased to hear how happy you were with the service from the whole sales team. It’s great to know that our marketing and advice on positioning your property helped generate strong interest and multiple offers, leading to a sale within just a few weeks. That’s always our goal! We’re especially glad Hayley was able to support you by keeping on top of the chain and helping everything stay together, she’ll be delighted to hear your kind feedback. Thank you again for choosing Lawsons, and we wish you all the very best for the future! 🏡 Warm regards, The Lawsons Estate Agents Team

5/5

Google

We have recently sold our house, using Lawsons as a sole agent. It sold in about eight weeks, and we have completed today, yay 😁, so the whole process took around five months for us. We have found everybody at Lawsons to be professional, helpful, and friendly which has all helped to make the process a whole lot less stressful. Thanks to you all, we would definitely recommend you to friends and family... hopefully we won't need you ourselves for a while now 😊

Colin · 10 September 2026

Agent replied · 16 September 2026

Thank you so much for your lovely review, and congratulations on completing yesterday! Yay indeed! 😁🏡 We're delighted to hear that you found the whole Lawsons team professional, helpful and friendly throughout your sale. Moving home can certainly have its stressful moments, so knowing that we helped make the process that little bit easier means a great deal to us. Thank you also for mentioning how easy you found it to reach the team. Good communication and being available when our clients need us are things we really pride ourselves on. We really appreciate your recommendation to friends and family, that's one of the biggest compliments we can receive. And as for hopefully not needing us again for a while... we completely understand! 😊 But whenever the time does eventually come, we'll be here and would be delighted to help you again. Congratulations once again, and we wish you every happiness for the future! Warm regards, The Lawsons Estate Agents Team

5/5

Google

As a first time homebuyer, I couldn’t have asked for a better experience. Hayley and David were fantastic from start to finish, they explained each step in detail, and always made sure I knew what to expect next. Their communication and follow ups kept everything moving smoothly, which made the whole process far less stressful than I imagined it would be. I appreciate their guidance and support in helping me buy my first home!

Ahmed · 3 October 2025

Agent replied · 14 April 2026

Thank you so much for your wonderful review, Ahmed, and congratulations on buying your first home! 🎉 We’re delighted to hear that Hayley and David made the process clear and stress-free for you. Buying your first property can feel daunting, so it’s great to know their regular updates and guidance helped make everything run smoothly. We’ll be sure to pass on your kind words, they’ll be thrilled to know their efforts made such a difference. Wishing you all the best as you settle into your new home! Warm regards, The Lawsons Estate Agents Team

5/5

Google

We highly recommend Lawsons Estate Agents. From the moment they valued our home right through to the sale of our property, the whole team have been extremely professional. Our sales negotiator was Hayley Lovick and she was absolutely brilliant. She was meticulous with details and always kept us informed without having to chase her. She orchestrated and directed all of the other agents/ solicitors in our chain to ensure everyone was completing actions to get their clients sales put through as quickly as possible. We have no doubt that if she had not be involved we would still be waiting for others to complete. Thank you so much Hayley, we very much appreciate all of your hard work.

Gillian · 7 November 2024

Agent replied · 9 November 2024

Hi Gillian, Thank you for your lovely review, I will pass on your comments to Hayley, we wish you all the best in your new home.

5/5

Google

If you need an estate agent that cares, look no further than Lawsons....and I wasn't even their customer! I wish I'd gone to them for my sale, my agents were beyond useless. So Hayley at Lawsons went above and beyond to chase and follow up on every stage whenever my agents failed to do so (multiple times) and in doing so saved me considerable time and stress. Responses were prompt, always available to chat over any issues, you name it. Overall, I had the worst sale experience I've ever had, but on the purchase side, Lawsons and Hayley made it SO much better than it otherwise would have been! Thanks :)

Dr.Animatronic · 9 October 2024

Agent replied · 23 October 2024

Making people happy by going above and beyond gives us a buzz, so thank you for the review and letting us know we put a smile on your face. We wish you all the best in your new home.

5/5

Google

Hayley is a great estate agent, incredibly easy to work with, on the case, knowledgeable, friendly and efficient! We highly recommend Lawsons and especially Hayley, thank you so much for everything!

Dee · 24 March 2026

Agent replied · 14 April 2026

Thank you so much for your fantastic review! We’re delighted to hear how easy you found working with Hayley, being proactive, knowledgeable and approachable is exactly what we strive for, so your feedback means a great deal. She’ll be over the moon with your kind words! We really appreciate your recommendation and thank you again for choosing Lawsons. Wishing you all the very best for the future! 🏡 Warm regards, The Lawsons Estate Agents Team

5/5

Google

We had an amazing move with Lawson's. They keep you up dated all along and nothing is to much trouble Great communication We thoroughly recommend them 10/10 ! 😁 Thank you Ben and your team .

Wendy · 6 February 2026

Agent replied · 14 April 2026

Thank you so much for your brilliant review! We’re delighted to hear you had such an amazing move and felt kept up to date throughout, great communication and going the extra mile are exactly what we aim for. A special thank you for mentioning Ben and the team, they’ll be thrilled to read your feedback. We really appreciate your recommendation and the 10/10 rating 😁 Wishing you all the very best in your new home! Warm regards, The Lawsons Estate Agents Team

1/5

Google

Never, ever rent with Lawsons. Upon ending my tenancy I was lied to about failed repairs not being charged to me and then they took my entire deposit. I won thanks to an adjudicator agreeing the absurd amounts charged were unjustifiable. > the lift will never, ever be fixed > the intercom system was removed for no reason (enjoy having no doorbell) > my bathroom flooded because a previous "repair" was a BOWL UNDER THE LEAK > the hallways/communal are disgusting > the badly repaired kitchen floor was somehow my problem > the communal washer/dryers were removed for MONTHS with no ETA or notice (and expensive to use when they did arrive) > reported maintenance was never acted on The list goes on, the rent went up, and a mirror and horrid sofa in the downstairs area is not a justifiable reason. I hope to never cross paths with Lawsons again.

Dom · 6 March 2026

Agent replied · 19 June 2026

We're sorry to hear that you were disappointed with your experience and that you have chosen to leave this review. Whilst we respect your right to share your views, we feel it is important to clarify that the tenancy deposit deductions were reviewed through the independent deposit protection adjudication process, which exists specifically to provide an impartial assessment where there is a dispute. We fully complied with that process and accepted the adjudicator's decision. Many of the matters raised in your review relate to communal facilities, building management, contractors and decisions made by third parties. Whilst we always do our best to assist tenants and progress reported issues, we are not always the party responsible for carrying out or authorising works. We appreciate that this can sometimes be frustrating. With regard to rent increases, these are based on a number of factors including prevailing market conditions, landlord instructions and comparable properties in the area, rather than solely on improvements made to a property. We are pleased that, following your move, we were able to help reunite you with personal belongings that had been left behind, and we note from our correspondence that some of the items referenced in your review had not previously been reported to us during the tenancy. We wish you all the best in your new home and future endeavours. Kind regards, Lawsons Estate Agents

5/5

Google

Everyone at Lawson has been great throughout our house buying journey. Hayley has been so helpful with explaining the process, legal terminology that I haven’t understood and even chasing my solicitor that appeared to have ghosted me. Thank you so much for everything!

Kelly · 6 November 2025

Agent replied · 14 April 2026

Thank you so much for your lovely review, Kelly, and congratulations on your new home! 🎉 We’re so pleased to hear that Hayley and the team were able to make the buying process clearer and less stressful for you. Hayley is brilliant at keeping things moving and explaining each step, so she’ll be delighted to know her efforts made such a difference (especially with those solicitor chases!). It’s been a real pleasure helping you through your purchase, we wish you every happiness in your new home! Warm regards, The Lawsons Estate Agents Team

5/5

Google

James was absolutely brilliant. He gave us honest, sound advice, took a lot of time choosing photos that really showed off our home and kept us up to date on each step. Our house sold within a day and although the chain was short, it proved …

Lisa · 26 September 2025

Agent replied · 26 August 2026

Lisa, thank you for your thoughtful review. We’re so pleased to hear that James’s advice, attention to detail, and communication made such a positive difference in your sale. We’re delighted the team could support you through the challenges and achieve such a quick result. Your recommendation means a great deal to us.

5/5

Google

Amazing service from start to finish. From the initial purchase with Matt and Ben, to securing tenants with Matt and Gwen, the entire process has been smooth and stress-free. The property is now tenanted and everything has been handled professionally throughout. I’m very happy with the experience and look forward to working with the team again in the future.

Josh · 30 June 2026

Agent replied · 28 June 2026

Thank you so much for your fantastic review and for placing your trust in Lawsons throughout your property journey. We're delighted to hear that your experience has been smooth from the initial purchase right through to finding tenants. Helping clients not only buy an investment property but also successfully let and manage it is something we take great pride in, so it's wonderful to know that every stage of the process met your expectations. Thank you for your kind words about Matt, Ben and Gwen. We'll be sure to share your feedback with the whole team, they'll be delighted to know their efforts made a positive difference. We really appreciate your support and look forward to working with you again for many years to come. Warm regards, The Lawsons Estate Agents Team 🏡✨

5/5

Google

Could not fault the team at Lawsons. We sold our property & bought our new home through them and the whole process was so smooth. They updated us regularly throughout the process and were always happy to answer any questions we had through both the selling and buying process. A genuinely friendly team too which made viewings etc so much nicer! Thank you so much to all of you 🥰

Katie · 3 April 2026

Agent replied · 14 April 2026

Thank you so much for your lovely review, it really means a lot to the whole team! We’re delighted to hear that both your sale and purchase went smoothly and that you felt well supported throughout the process. Keeping our clients updated and being on hand to answer any questions is something we pride ourselves on, so it’s great to know that made a difference for you. It’s also wonderful to hear that you found the team genuinely friendly, we always try to make the experience as enjoyable and stress-free as possible. Thank you again for choosing Lawsons, and we wish you every happiness in your new home! 🏡🥰 Warm regards, The Lawsons Estate Agents Team

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Questions about Lawsons Estate Agents Thetford

How many reviews does Lawsons Estate Agents Thetford have?

Lawsons Estate Agents's Thetford office has 198 reviews across two platforms: 178 on Google, 20 on Facebook.

What is Lawsons Estate Agents Thetford's rating?

Lawsons Estate Agents Thetford is rated 4.5 out of 5 across all 198 reviews, and 4.6 out of 5 on Google from 178 reviews.

Where is Lawsons Estate Agents's Thetford office?

Lawsons Estate Agents Thetford, 2 Bridge Street, Thetford, IP24 3BL.

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