Trusted Agent profile
★★★★★
84 reviews across 3 platforms
3 High Street, Thatcham RG19 3JG
Henwick Properties's Thatcham office at 3 High Street is rated 4.0 out of 5 across 84 reviews on three platforms, including 76 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Henwick Properties were such a great help when I needed their services. They were very professional throughout and were, in fact, a pleasure to deal with. I would highly recommend Nick and the team if your are either a Landlord looking for a management agent or a tenant looking for a property to rent.
5/5
GoogleHaving to relocate back to the area I wasn't sure where would be best. I also had some quite particular requirements for my rental property too. Nick and the team at Henwick Properties took away all the hassles and found me and my family the perfect property for us to set up home in.
5/5
GoogleI have used several agencies in the Newbury area and I wished that I had worked with Henwick Properties much sooner than I did as it would have saved me money and stress. Garry and his team are extremely professional and provide a first class service. I would not hesitate it recommending them.
5/5
GoogleThis is the best agency I have worked with. Very responsive staff. Garry - agent met me. he was very kind. He was not scared by the fact that I am Ukrainian and gave me a chance to be their client. He honestly conveyed to the landlord all my wishes and my letter. thanks to that, the landlord chose me. This agency is very open and easy to work with. Thank you for your work.
1/5
GoogleI used Henwicks to let out my property for a year. They were fairly bad so I dealt directly with the tenants afterwards. Firstly, they wanted to use he/him pronouns on the contract for the property …
5/5
GoogleNick and Garry were very patient and helpful when my family and I were looking for a place to rent in Thatcham, and knew the area well. In the end we have held off moving for the time being but we will go to them first when we decide to proceed.
5/5
GoogleNick has been very helpful from start to finish. Every aspect of my rental with Henwick properties was dealt with thoroughly but with minimal fuss and all carried out in a timely fashion. They make sure that the landlord keeps everything in good clean working order. I would recommend using them.
5/5
Googleexcellent by nick and rest of staff at henwick properties, they know what they are doing, sorted out every thing 10 out of 10 will use again
Thank you so much for the review Alan!
5/5
GoogleFirst place i got is with henwick properties! Nothing but help and advise along the way! Highly recommend talking to Glynn Davies ! This man will go to the moon and back for you to get you a new home or getting settled in! Any issies you may occur during your new home ,all you need to do is message him no matter the time or day and he will respond! What a absolute saint me and my family would like to thank the team and expecially glynn for all the help ! 10 stars from.me !
2/5
GoogleMany issues over a 14month tenancy , mould and damp in the house not dealt with, radiator never fixed , guttering was in poor condition and never sorted. Very slow to react to issues and constantly messaging to follow up, really disappointing response times. Very favourable towards landlords very little support towards tenants. would never rent from again..
1/5
YellShocking
Absolutely shocking customer service. I arranged to view a property in Cold Ash and was left waiting there for half an with no one from this company having a clue about the appointment. Anyway guy turns up, key doesn’t work in the lock, wasted a morning of my time. Then called to rearrange a 2nd viewing and asked them to call me back with a time ASAP. Nothing....no phone call no email no interest. Sorry but this day and age but customer service will either make you as a company or break you. 0/10 Sorry to the owner of St Helier in Cold Ash but we didn’t have a chance to see your property due to this companies lack of customer focus. Also try answering the phone by introducing your company name and then yourself. Should I have to ask who I’m speaking to? Poor poor show guys. And Gary you should hang your head in shame! You didn’t seem to be bothered when I called you about all of this so hence the angry review.
1/5
GoogleOk start with my family situation I have a wife and two year old son, due to my landlord selling his house we had to find another dwelling to call home unfortunately henwick properties was not the agent to help us with this, we found a bungalow in station road thatcham, the agent who showed us around or lack of should I say was arrogant and rude however we did apply for it three days later I call henwick and speak to nick Kate for an update to be told they are still waiting on a decision from landlord fast forward two weeks and I notice that the bungalow is now let by without a word from henwick properties, lucky chancellors was on hand and we found the perfect property and we move on the 6th August, however I would just like to say avoid henwick like the plague two weeks with no communication a rude viewing and an even ruder Nick and then they let the property without even updating us, it is applauling to be honest I'm glad we didn't rent through them in the end because I doubt they would of helped us if anything went wrong with the the property judging on their lack of reliability so I will say a sarcastic thank you to henwick properties for helping us to avoid the biggest mistake we would of made in our lives by not employing the services of possibly the worse letting agent I have ever had the displeasure of dealing with what a total waste of my time agent should be ashamed of themselves
1/5
GoogleUnfortunately I am renting my house through Henwick properties. Up until the middle of last year I rented straight fom the landlord, that saved both of us the hassle of arbitrary fees of the estate agent mafia. My landlord then decided to sell the house and I ended up with Henwick Properties. If you look for an agency that is proactively managing YOUR customer expectations then better look somewhere else. Of course all the admin work in ther favour was done imminently after paperwork has been exchanged incl setup of deposite scheme and increase in the rent. But then my washing machine broke down and Henwick property left me stranded for 6+ weeks (it is still not working). So what would a company do that actually cares about their customers? Of course they would keep their customers up to date, proactively, about the status on resolving the problem. Henwick did nothing...no communication at all except when WE try to call Henwick to get information...but we either did not get any satisfying answer or the right person wasn't available. And dont bother sending them emails, you will get auto-replys suggesting the mailbox is continously full. Funny enough that they suddenly started talking to me after I sent final reminder (recorded delivery) for the issue to be fixed, suggesting that I will buy a new machine at their cost and/or cut the rent. And guess what, the engineer will come on Monday. If your look for a reliable agent...check-in with Regent Lettings, these guys are amazing and always approachable. But I am just at the beginning of my relationship with Henwick and I will keep you up to date on how it goes in the future. Update (25/03/16) A week ago our power shower broke down. We again called Henwick Properties to arrange a fix but again no proactive communication on progress/status - we needed to chase updates to ensure our problems are being dealt with. Its now a week later and shower is still not fixed - so no shower at all going into the Bank Holiday weekend.
1/5
GoogleAs a tenant of 3 years I experienced many repair and pest issues, a number of items were never fixed or temp fixes put in place that kept failing despite verbal assurances otherwise. Not a good service for tenants.They blame the landlords and the issues continue. Avoid if possible, if you have to use them then document everything in writing as the verbal communication does not reflect what they put on writing.
5/5
GoogleKen and I can't speak highly enough of Garry and his team. If you want to rent out your property we would definitely recommend Henwick.
5/5
GoogleThis was our first investment property. Garry advised us what to look for (and what to avoid) in selecting a 'buy to let' property. He gave us advice on each property we looked at helping us to make a good decision. He also gave us lots of useful information about 'buy to let' in general. His team are no managing our property for us. A great job by a fine local family run company.
5/5
GoogleI've lived in Thatcham for over a year now If it was not for Henwick property's helping me find a place to live .in would of ending on the streets They are very helpful If anything need repairing or fixing And they are always there if u need to talk I would highly recommend them to my friends and family I can't credit them enough Weldone guys
5/5
GoogleThank you to Nick for being so helpful and taking care of everything. Can't recommend them enough
5/5
GoogleBrilliant service, I can safely say the whole office were proactively involved in quickly finding my family and I a home after we'd been let down on moving day by another agent/landlord. In my opinion they went above and beyond to assist us and i'll have no hesitation in recommending Henwick Properties to anyone looking to rent in the area.
5/5
GoogleExceptional service! Connie, professional and efficient, made the process smooth. Highly recommend for a stress-free experience.
5/5
GoogleEveryone at Henwick Properties has been amazing to me. They have quickly found me a beautiful home last minute and have gone way out of their ways to help me. I cannot thank them enough for literally saving me and my child from homelessness. Thanks guys. You're the best.
5/5
GoogleFantastic service from all the team over the years we have been landlords and for the sale of our property. Highly recommend.
5/5
GoogleThe support that you and your company give is exceptional and thanks to you and the staff for this Garry Regards Ray
1/5
Trustpilot14 month tenancy
14 month tenancy, many issues most not resolved , radiator never fixed , guttering never fixed leading to damp and black mould in rooms.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henwick Properties's Thatcham office has 84 reviews across three platforms: 76 on Google, 2 on Yell, 6 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Henwick Properties is rated 4.0 out of 5 across all 84 reviews, and 4.4 out of 5 on Google from 76 reviews, checked 9 October 2026.
Henwick Properties, 3 High Street, Thatcham RG19 3JG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.