Wards Broadstairs reviews

★★★★★ 4/5

Google

We asked Wards to market our flat in June 23. All provisional paperwork was completed very efficiently and speedily. Photographs were taken and after a couple of hiccups were agreed. A fairly optomistic price was decided on and the sale went live. Unfortunately response was pretty slow due to the general market slow down but to be fair Wards tried very hard to make things happen and, after reducing the price, eventually found a buyer in October. The sale seemed to progress relatively smoothly until the buyer, due to his own circumstances, had to pull out! Wards sprang back into action and within a couple of weeks had found a new buyer. The sale completed in April with a great deal of help from Wards 'fixer' Sally! Overall I would definately recommend them with Ashleigh running a good team and Sally come in at the end to make the sale is got over the line

Roger · 27 May 2024

★★★★★ 5/5

Trustpilot

Jemma Evans has been efficient and helpful.

Jemma Evans, Senior Assistant Move-in Team Leader has been very helpful in keeping me posted about the progress of the new tenants' move, and in getting errors on the inventory corrected. She has also helped in contacting the tenants promptly and getting back to me, so that arrangements could be made to get new windows fitted as soon as possible.

Michele · 13 February 2026

★★★★★ 5/5

Google

The team at Wards of Broadstairs were fantastic and supportive throughout the whole process of selling our property. Ashleigh came around and discussed price, marketing options and really impressed us with her knowledge of the market and other properties that ours would be up against and this is what made us decide to go with Wards. Do not regret the choice, they were great and kept us up to date with everything all the way through to completion.

Siobhan · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.

Wiggywoo · 15 September 2026

★★★★★ 5/5

Trustpilot

We have just purchased a flat in…

We have just purchased a flat in Broadstairs through Wards. I must confess to having instructed a lousy solicitor but Sally, the Sales Progressor, made it happen. It probably wouldn't've without her - patient, understanding and always pleasant to work with. A real service.

Jonathan · 14 September 2026

★★★★★ 5/5

Google

Looking for an Estate Agent in Broadstairs? then look no further than Wards. Ashleigh is like a shining star in a world of mediocrity. She worked so hard to find us an apartment in the area we wanted and they rarely come to the market. She is professional, friendly and reassuring making the search and offer process seamless. The team were all so helpful, Louis and Ethan were both happy to step in if Ashleigh was unavailable so thank you to everyone involved. First class service so far, just got to get to completion now🤞.

Lynda · 27 February 2024

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Ethan Rigden both for my late mother's property valuation and also he arranged viewings for our own house move. Ethan has a very responsible attitude and a brilliant work ethic. We found his approach to his work very enthusiastic and he has a lovely pleasing personality. We wish him every success for 2024 and feel that he is a great asset to Wards. Thank you Ethan for your friendship during a very sad and difficult time for us both. Sue & Alan Turner

Susan · 28 January 2024

★★★★★ 1/5

Google

I recently attempted to market my flat with Wards, and the experience was extremely troubling. During this process, I discovered that the branch manager, Mrs Ashleigh Martin, was simultaneously marketing her own flat in the same block through Wards. In itself, this wouldn’t normally be an issue, estate agents often market multiple properties in the same building. However, what followed raised serious concerns for me. Based on what I experienced, I believe that Mrs Martin used her position in a way that unfairly affected my ability to market my property. Several actions taken within the branch gave me the clear impression that staff were discouraged from progressing my sale, and I felt strongly that my listing was being sidelined. I have evidence supporting my concerns, and I made this known to Arun Estates, the parent company. Despite offering to provide that evidence, my concerns were dismissed. The response I received, a brief written apology from Mrs Martin referring to the situation as a “misunderstanding”, did nothing to address what I believe to be a misuse of position or the claim by Wards that a ‘conflict of interest’ existed. Mrs Martin remains in her role, which only adds to my concerns about how seriously the company treats complaints of this nature. In my personal experience, the lack of transparency, accountability, and fairness was unacceptable. I would strongly advise potential clients to be cautious when considering Wards, particularly regarding the handling of properties where internal conflicts of interest may exist.

Ken · 17 November 2025

★★★★★ 5/5

Google

Huuuuge thank you to Ethan and Ashleigh - Thank you Ethan for answering my calls any time of day to answer any and every random question regarding property buying one could think of, and to Ashleigh for helping me with the search and being in touch really quickly after I spoke to her about the sort of property we were after. Both Ashleigh and Ethan are so knowledgeable and a credit to the team. As a lettings agent myself I know the key to a good branch is the people in it, and with both Ashleigh and Ethan on deck, you know you’re in safe hands, wether that be to buy/sell/let/enquire about a property. So grateful for your help!!!!!

Ambre · 24 November 2023

★★★★★ 5/5

Trustpilot

Wards Walderslade branch have been…

Wards Walderslade branch have been courteous and understanding throughout the sale of our parents property. Thank you to Charlie for supporting us and our buyer & their family - most helpful and informative. Also thanks to Anna for progressing the sale through to completion alongside Barry in the sales progression team.

Lisa · 9 February 2026

★★★★★ 5/5

Google

I am reminiscing of our move nearly a year ago and how well that move went if it hadn't been for the staff at wards Broadstairs especially Ashley. Ashley and team were just a phone call away making sure each faze went as smoothly as it possible could so this is a huge belated thank you. I understand Ashley is now branch manager and Wards could not do better than having her. I would recommend Wards to anyone wanting to move. A highly motivated team.

Carol · 25 October 2023

★★★★★ 5/5

Google

A massive thank you to Wards of Broadstairs for all their help in our search for our new home. We found all the people we dealt with had a very high level of professionalism. They were not only very helpful and courteous, they made the experience of searching for a new home very relaxing and enjoyable. A special thanks to Richard who showed us around the properties. His knowledge of the trade and about the local area was second to none. Would highly recomend Wards to anyone considering a move. Robert & Sandra Sampson

Robert · 25 October 2023

★★★★★ 5/5

Google

Huuuuge thank you to Ethan and Ashleigh - Thank you Ethan for answering my calls any time of day to answer any and every random question regarding property buying one could think of, and to Ashleigh for helping me with the search and being in touch really quickly after I spoke to her about the sort of property we were after. Both Ashleigh and Ethan are so knowledgeable and a credit to the team. As a lettings agent myself I know the key to a good branch is the people in it, and with both Ashleigh and Ethan on deck, you know you’re in safe hands, wether that be to buy/sell/let/enquire about a property. So grateful for your help!!!!!

River · 25 October 2023

★★★★★ 5/5

Trustpilot

Deadline Successfully Met

I told my Senior Sales Progressor, Tina Styance, that I had a hard deadline for getting into my new property. I needed to get my son into our apartment and settled before his first day of secondary school. Tina was clear on my request and pulled out all the stops to make this happen in time for the new school year. Thank you Tina, and thank you Wards

Andrew · 20 August 2025

★★★★★ 5/5

Google

Ashleigh and the team at Wards Broadstairs have been amazing! They were so warm and welcoming and couldn’t have done more to help us with the purchase of our house. Would highly recommend them.

Poppy · 18 August 2025

★★★★★ 5/5

Trustpilot

Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent

We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.

Ayoade · 20 October 2025

★★★★★ 5/5

Trustpilot

Moving made easy

My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.

Dawn · 21 October 2025

★★★★★ 5/5

Google

Very impressed with the team at Wards. Reacted at pace to help me secure both an accepted offer and find me a buyer. Particularly impressed with Billy and Mia who were both a pleasure to liaise with, have exceptional communication skills, are responsive to phone calls, kept me updated and always displayed excellent customer service. Ashleigh gave great advice and reassurance throughout and Sally helped achieve timely exchange of contracts and liaised well with all parties to reach amicable agreement on completion dates; overall we are pleased to recommend.

Debbie · 25 July 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Although I didn’t end up buying a property through Wards of Broadstairs, I still felt they deserved a 5-star review. The team went above and beyond to help me in my search, always professional, patient, and incredibly supportive. They bent over backwards to arrange viewings, answer questions, and offer honest advice throughout the process. It wasn’t through any fault of theirs that I didn’t buy in the end, but I wouldn’t hesitate to recommend them to anyone looking to purchase in the area. A truly first-class service

Dan · 19 July 2025

★★★★★ 5/5

Trustpilot

…Great service

Hazel,Sam and Gemma were so friendly and helpful when we first put our house on the market,finishing the process we had really good support from Maria Meddings for which we are very grateful.

Linda · 18 March 2026

★★★★★ 5/5

Google

I started looking for my 'forever home' in Broadstairs, back in July 2024. As I was relocating from London I needed to start viewing properties at weekends ahead of selling mine. Wards were brilliant to deal with, I viewed around 6, and one of them became my home. The team at Broadstairs branch were great to deal with, Mia was especially helpful and arranged all my viewings. Highly recommend.

Rachael · 10 March 2025

★★★★★ 5/5

Trustpilot

Wards of Kent letting division

Wards of Kent letting division, helpful professional and efficient. If you have property to rent out, I highly recommend their services.

Jane · 16 September 2026

★★★★★ 5/5

Trustpilot

Had a great experience with wards

Had a great experience with wards - Emily who I had was brilliant with her knowledge and leadership. I thoroughly recommend recommend her for anyone!

Tobias · 17 August 2026