5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
Trusted Agent profile · Thanet
Miles & Barr Cliftonville reviews in Thanet
★★★★★
1,058 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,058 reviews on three platforms, including 248 Google reviews rated 4.5.
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Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
TrustpilotAfter 8 years in my rented flat we're…
After 8 years in my rented flat we're moving on during that time we've had various dealings with miles and barr and they have always been courteous and efficient our main contact has been with Amanda Turner who has been a pleasure to deal with and is always friendly and helpful and also made our moving out a smooth process no problem leaving a 5 star review
5/5
GoogleI’ve just bought a property through Miles and Barr and have found the process efficient and transparent and the people friendly and responsive. From viewings through to completion, the team have answered queries, negotiated with our seller and gone the extra mile.
Agent replied · 22 February 2025
Thank you for your kind comments, Natasha. It's great to hear that we took out the stress of moving for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Lauren, Communications Manager
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
5/5
GoogleBought a house end of last year through miles and Barr, the team at the Cliftonville office were brilliant kept us updated the full way through, not to mention our sales progressors, Louise daly and Hannah fisher. With all this combined we were able to purchase our first property in a short period of time.
5/5
GoogleI was super impressed with the purchase process through Miles & Barr. It felt fair, efficient, and stress-free, from the moment I called to enquire about the property, right through to completion - all thanks to the four women I liaised with. I would highly recommend Miles & Barr to anyone looking to buy or sell a property.
3/5
TrustpilotMiles and Barr proved quite difficult…
Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
3/5
TrustpilotMixed experiences
Viewed a number of houses with them. Agent in whitstable was fine. Knew the properties and was helpful. In Margate the agent had never been inside the house and was only interested in getting us signed up to them, despite us saying we were happy with our sales agent
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
GoogleLouise at Miles & Barr has been excellent throughout our purchasing process, keeping us well informed with what is happening all the way up the chain and constantly nudging all sides to keep things moving along in a timely manner and giving regular updates and guidance at every step.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
5/5
GoogleI am currently in the early stages of buying my first property and Miles and Barr have been nothing but helpful! Hannah our estate agent has been absolutely amazing from booking our first viewing to where we are now. She has been nothing but helpful answering all our questions and explaining everything step by step for us. 10/10 would recommend
5/5
GoogleI have previously used Miles and Barr to rent, purchase, tenant and now sell property. I have always found them extremely professional and helpful. During the sale process their sale progressors are invaluable with keeping the process moving smoothly I would highly recommendPositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Thank you for your kind comments, Nathan. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
5/5
GoogleHelped find the right buyer and sell my flat so I could buy at the right price and the right time. Great communication and friendly and helpful through the whole process of selling and buying
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
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Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
