Trusted Agent profile · Thanet
★★★★★
1,062 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,062 reviews on two platforms, including 304 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
1/5
TrustpilotThis is the most unprofessional firm I…
This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR
1/5
TrustpilotI have been waiting two and a half…
I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.
5/5
GoogleHad a viewing with Phil today. I just wanted to say what lovely man, very friendly.
5/5
TrustpilotFriendly and prompt service
Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you
5/5
GoogleWould definitely recommend miles and barr Broadstairs. As a first time buyer I wasn't sure what to do or where to start but the team really helped me throughout the whole process and no question was left unanswered. Thank you!PositiveResponsiveness, Professionalism, Value
Dear Leah, Thank you very much for your review today, it is really appreciated and the team are pleased to read your comments. Many Thanks, Dan - Branch Manager.
1/5
TrustpilotAVOID! Never again will I get in contact with…
Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.
1/5
TrustpilotAvoid at all costs
I concur with everything that has been written in the 1* or less category!My brother and I inherited a flat in Broadstairs and in 10 months they have not succeeded in getting any interest apart from some individuals who made an insulting offer some 35% below their assessed valuation.The property details were inaccurate from day one, and despite numerous attempts by my brother and myself to get the agents to amend them, no action was taken in the whole time they had the flat on their books.To sum up, the staff are untrained in basic communication skills, they are pushy and rude when you do get hold of them on the phone, and nobody seems to be in charge or able to motivate the staff to do what they should be doing. i.e. provide a service to whatever the client has initially been promised .Self serving, is accurate,as another client wrote in their one star review; if it were possible to go lower than 1 I would do so without hesitation.Lazy indolent and unprofessional in the extreme would be my summary.Do not use this firm, they are dire even by the measure of the average estate agency these days, and that is saying something!!
4/5
TrustpilotFriendly staff
Generally had positive experiences when viewing properties with Miles and Barr. Agents on time for viewings and relaxed about length of time at the property.
5/5
TrustpilotJay was very knowledgeable and…
Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.
5/5
TrustpilotMiles & Barr were fantastic from start…
Miles & Barr were fantastic from start to finish. This was all down to the wonderful Louise Daly. She was so helpful when I didn’t have a clue what I was doing, professional and assertive, yet so friendly and kind. I would recommend her and the company in a heart beat.
1/5
TrustpilotDisgraceful firm
Disgraceful firm, no care for tenants, no repair work carried out. They will leave you in a damp mouldy house with leaking roofs without any care in the world. All this with 4 kids In the house. Avoid at all costs
Thank you for taking the time to leave us a review. I would like to help you and discuss this with you further, but unfortunately I cannot locate your details on our database. Please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Kind Regards, Mark - Customer Experience Manager.
1/5
TrustpilotAwful experience from the Folkestone…
Awful experience from the Folkestone branch. Two members of staff giving false information trying to cover up mistakes rather than admitting responsibility. Would never use them as have absolutely no trust. They even hung up on me when I was asking why they had given false info
5/5
TrustpilotJake was very helpful in showing us…
Jake was very helpful in showing us around and very thorough in explaining processes etc as we are new to renting.
4/5
TrustpilotLouise Daly has been fabulous…
Louise Daly has been fabulous throughout my house purchase, constantly pushing things along and ensuring everyone in the chain was kept up to date! Thanks :)
5/5
TrustpilotMax has been fantastic in his help with…
Max has been fantastic in his help with showing me round properties. He’s very professional and empathetic to our situation.
5/5
TrustpilotExcellent service
Excellent service, regular updates, very professional team. My point of contact was Louise Daly who was always swift to respond to my enquiries, was efficient and kept me up to date with the sale of my property. The team at Miles and Barr work in perfect harmony. Thank you team!
5/5
GoogleSarah was friendly, very knowledgeable and made the process feel really simple and answered all our questions.
5/5
TrustpilotWe viewed x2 properties with max good professional and friendly service
We viewed x2 properties with max, he was professional with all his communication and conducted the viewing process well with honest appreciation of the landlord and our needs and feedback to questions about our queries to hand … he was prompt and on time politely manner… we would recommend him for contact if wanting to view and talk about your rental property or wanting to find a property…
4/5
TrustpilotMiles and bar go between
Debbie has been very professional all they way through the selling of our property. Very prompt and informative on any queries we had along the way.
5/5
TrustpilotHolly Hill - clear and reliable point of contact
Holly Hill was fantastic. Response time to our enquiries was very quick and her communication throughout the process of renting was clear, knowledgable and helpful.
5/5
TrustpilotKerrie has been brilliant
Kerrie has been brilliant, from quickly arranging a viewing to keeping me informed promptly throughout the application process, a credit to Miles & Barr
5/5
TrustpilotReview for Holly Hill
Holly has been very prompt and helpful in us getting our new home in Folkestone. She has been very professional throughout and we are grateful.
5/5
GoogleBroadstairs branch were excellent. The manager Dan and the team were brilliant from start to finish, nothing was too much trouble for them. Friendly and professional service
5/5
TrustpilotA lovely viewing with Max today
A lovely viewing with Max today. He was very informed and articulate. Thank you! Jess was also super helpful’
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