Trusted Agent profile · Tewkesbury
★★★★★
2,246 reviews across 2 platforms
128 High Street, Tewkesbury, GL20 5JU, GL20 5JU
Part of Andrews, see every office.
Andrews's office in Tewkesbury, at 128 High Street, is rated 4.9 out of 5 across 2,246 reviews on two platforms, including 146 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
Andrews Tewkesbury won ESTAS awards in two years, most recently 2019.
ESTAS winner in two years: 2019, 2018.
2019 1 Gold, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 1 Bronze and 1 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
5/5
TrustpilotLuke Timms, Leasehold Management
Luke Timms, Leasehold Management. Luke has only been looking after our site in Essex for a short while but he has achieved so much. The service he provides is beyond excellent. He responds instantly, is always available, very knowledgeable, proactive and constructive. As a Director, I finally feel I can trust in Andrews. Luke has restored faith that the site will be well managed. Luke had an onerous task and I am overwhelmed by all he has achieved in such a short space of time. Well done Luke you are an inspiration and we thank you very very much ❤️
Hi Lesley, brilliant to see that Luke has provided such an excellent service to you. We know he has worked extremely hard to deliver great experiences and win back some trust/confidence from all parties he works with. Thank you so much for the five star review. Thanks, Rhys
5/5
GoogleI couldn’t recommend Emily from Tewkesbury branch anymore, from start to finish she was attentive and responsive especially when we were having problems with our solicitor. Always polite and helpful, will look forward to working with her again in the future.PositiveResponsiveness, Quality, Professionalism
Good afternoon Sophie, thank you for taking your time to leave us a review. We’re so glad to hear that you had a smooth experience from start to finish.
5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
5/5
TrustpilotLuke Timms, Bristol branch
I had a rough start with Andrews, to the point where I felt the need to switch to other companies to get the service we deserve. This was the case until Luke Timms joined! Luke has always been available and ready to sort out any issue in a timely manner. As a director, I know I am not one of the easiest stakeholders to deal with but Luke has proven to be able to put his customers interest first no matter what. I really enjoy working with Luke and I hope this partnership will continue in the foreseable future!
Hi Naomi, sorry to hear the start of your dealings with us didn't meet your expectations. However, really pleased to see that Luke came to save the day. Fantastic to read about the relationship you've built and that Luke has restored your faith in dealing with us moving forward. Thanks for the five star review, Rhys.
5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
5/5
GoogleFrom the first telephone conversation with Emily I knew we were going to get a friendly, professional service. Emily was on time and has kept us, as buyers in the loop all the time with the developments of the purchase of a property. I would definitely use Andrews again.PositiveResponsiveness, Professionalism
Good afternoon Leah Quborsi, thank you for taking your time to leave us a review. We're really pleased to hear that you had a positive experience with our Tewkesbury branch and that Emily was able to provide great service.
5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
5/5
GoogleCalled by without an appointment to talk about my rental property with the legislation changes coming. They were really helpful and explained everything thoroughly but simply.
Dear Mr. Jones, Thank you for your kind review! We're delighted to hear that our team was able to assist you effectively with the legislation changes. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Andrews Tewkesbury Team
5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
Thank you, William! We're thrilled to hear that Louise made your tenancy renewal process smooth. We appreciate your positive feedback! Best wishes , Lisa
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
TrustpilotShamiya was super helpful and quick to…
Shamiya was super helpful and quick to respond!
Thank you, Joe! We're thrilled to hear that Shamiya provided you with excellent service. We appreciate your feedback. Best wishes , Lisa
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Tewkesbury won Gold for Lettings (Landlords) in Southern (Berkshire, Buckinghamshire, Gloucestershire, Oxfordshire), Bronze for Lettings (Tenants) in Southern and Best in County (Gloucestershire) at the ESTAS 2019 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
