Trusted Agent profile · Tewkesbury
★★★★★
2,246 reviews across 2 platforms
128 High Street, Tewkesbury, GL20 5JU, GL20 5JU
Part of Andrews, see every office.
Andrews's office in Tewkesbury, at 128 High Street, is rated 4.9 out of 5 across 2,246 reviews on two platforms, including 146 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
Andrews Tewkesbury won ESTAS awards in two years, most recently 2019.
ESTAS winner in two years: 2019, 2018.
2019 1 Gold, 1 Bronze and 1 Best in County ESTAS 2019 winners
2018 1 Bronze and 1 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotJanine Derbeyshire is the best…
Janine Derbyshire is the best property manager we have had in 10 years of renting. She is proactive and has the best for the landlord in mind. Great communication too.
Thank you for the five star review. It is fantastic to hear that Janine has been the best property manager you have had in the last 10 years , and that she has been proactive with the best for the landlord in mind. Thanks , Lisa
5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
5/5
TrustpilotLisa and the team made our move very…
Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you
Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys
5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
5/5
TrustpilotFirst time buyer, Mortgage
My husband and I approached Mukul Mehta Mortgage and Protection Advisor at Kingsbury Office to help as with our first mortgage .We didn't have much experience in property financing also mortgages .Mukul was really good at explaining how the things works also provide really good information and made the process easy to understand .Everything flow smooth and rapid. He answered the telephone also emails every time we contacted him giving as the updates. He helped as to the end of process with loads of professionalism and good advise .We highly recommended him for anyone who need good professional and serious Broker .Dorina & Sami
5/5
TrustpilotAmazing service from the Maria and…
Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team
Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.
5/5
TrustpilotAndrews estate agent
Andrews estate agent, really appealed to me as they contribute to charities .Selling a property from a distance was difficult but Tanya and the team kept me informed every step of the way. Great service, highly recommended
5/5
GoogleI cannot recommend Andrews in Tewkesbury enough! Being a first time buyer the process of purchasing a property was so daunting but Chloe made everything so much easier and stress free! She was so lovely and friendly and answered all of my questions promptly, I can't recommend them enough. Thank you to the team at Andrews!PositiveResponsiveness, Quality, Professionalism, Value
Hi Crystal Collins, thanks for sharing your experience with us and thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you.
5/5
GoogleThroughout my association with Andrews they have consistently provided excellent and competitive service. Most recently they have been first class in managing a tenant departure, from march-out and part-retention of bond to support with necessary remediation (hence bond retention). Laura Bagley and Hayley Tennet have both contributed to this support, and I can happily recommend both.
Thank you, Ian, for your kind words and recommendation. We're thrilled to hear about your positive experience with Laura and Hayley. Your feedback is invaluable, and we look forward to continuing to provide you with excellent service. Best wishes , Lisa
5/5
GoogleI would like to send a review for Alexandra King who is working at both the Bishop Cleeve and Tewkesbury Andrews branch. I am going through the process of selling my property and Alex has gone over and above all expectations. She is ensuring to keep in touch with me and my buyer after as well as within business hours. Her professionalism is exceptional. Alex is a true asset to your company.
5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
5/5
TrustpilotThe Best Experience!
As a First Time Buyer the whole process seems endless, stressful and demanding.Mukul Mehta is the best professional that I have worked with and you would ever want to have as a financial advisor. He goes above and beyond for his clients from finding you the best suited products and quotes to genuine care and making sure everything goes smoothly and as planned. He is a highly professional, knowledgeable, efficient, quick and absolute amazing communicator; he will keep you updated at every step of the process which will give you the reassurance you need that things are taken care of. I really can’t recommend him enough and the whole team in the Andrews Kingsbury branch.
5/5
GoogleVery professional and offer an excellent service to landlords, Georgina Eller is very knowledgeable and passionate about the service they provide
Hi Tanya, we know Gina works incredibly hard for our landlords and tenants alike. It's fantastic to see that she's been able to help you and share her wealth of lettings knowledge with you! Thanks for sharing your experience, Rhys
5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
5/5
TrustpilotAndrews Agency is a well-coordinated…
Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.
Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa
5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Tewkesbury won Gold for Lettings (Landlords) in Southern (Berkshire, Buckinghamshire, Gloucestershire, Oxfordshire), Bronze for Lettings (Tenants) in Southern and Best in County (Gloucestershire) at the ESTAS 2019 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
