Trusted Agent profile · Tewkesbury
★★★★★
2,242 reviews across 2 platforms
128 High Street, Tewkesbury, GL20 5JU, GL20 5JU
Part of Andrews, see every office.
Andrews's office in Tewkesbury, at 128 High Street, is rated 4.9 out of 5 across 2,242 reviews on two platforms, including 146 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
GoogleGreat service from Laura and the team 5 star ⭐ ⭐️⭐️⭐️⭐️
Hi Eddie, thank you for your fantastic review! We're thrilled to hear you had a great experience with Laura and the team. Your feedback means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
5/5
GoogleWe recently completed on a property marketed by Andrews. Josh and the team were accommodating and communicated well through the process which was most helpful and appreciated.
Thank you for your kind words! We're thrilled to hear that Josh and the team provided excellent service and communication throughout your property purchase. Congratulations on your new home! Best wishes , Lisa
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
5/5
TrustpilotFirst time buyer
We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,
Thank you, Billel, for your kind words! We're thrilled to hear about your positive experience with Mukul Mehta. Your recommendation means a lot to us, and we're glad we could assist you efficiently.
5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
5/5
GoogleI recently sold my property in Bredon with Andrews in Tewkesbury. The manager Stefan was very helpful and kept me well informed throughout the entire process. We had fantastic photos of our property and achieved a high number of viewings leading to a quick sale for over the asking price! Would definitely recommend using them if you are thinking of selling your house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Katie Smith, thanks for sharing your experience with us. Thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you.
5/5
TrustpilotMy experience buying a property through Andrews Property Group
My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.
Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
GoogleIMMY HAS BEEN AN ABSOLUTE STAR! I’ve had a real struggle finding a suitable home for myself and my daughter in Tewkesbury and Immy has been so helpful and gone above and beyond! Resulting in me landing a perfect home for us! She’s been so lovely, it’s been like talking with a friend! Would definitely recommend 🌟🌟🌟🌟🌟PositiveResponsiveness, Professionalism
Hi Emily, thank you so much for your lovely review. We're super pleased to hear that you pleased with the service Immy and the team at Tewkesbury provided and that you were able to find your perfect property. We wish you all the best with your move, please don't hesitate to get in touch if you need anything.
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
5/5
TrustpilotAndrews was a pleasure to deal with
I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt
Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys
5/5
Trustpilot10 out of 10! We found this property on …
We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round
Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys
5/5
TrustpilotSpecial thanks to Joseph Fairman.
Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you
Thank you for your kind words, Basque Herria! We're thrilled to hear that Joseph provided excellent service and kept you informed throughout the process. Best wishes , Lisa
5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa
5/5
TrustpilotExcellent Customer Service
Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!
Thank you, Thomas! We're thrilled to hear that Louise has made your experience with Andrews so positive. Your kind words mean a lot to us. Best wishes , Lisa
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Tell us what you need and we'll put you in touch. Andrews Tewkesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tewkesbury.
