Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I were first time buyers and viewed a handful of properties with Ethan at Andrews. He is always extremely polite, friendly and willing to help. He suggested a fantastic property that we ended up purchasing and found the whole process with Andrews stress free. Thanks again for your help!
Megan · 11 October 2025
Agent replied · 23 November 2024
Thank you, Megan - we really appreciate your 5 star feedback! We're thrilled Ethan could help you find your perfect home and make the process stress-free. Congratulations on your new home! Best wishes, Jake
★★★★★ 5/5
TrustpilotJustine was fantastic
Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks
Customer · 19 January 2024
Agent replied · 23 October 2024
Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys
★★★★★ 5/5
TrustpilotHello
Hello, I would like to thank Michael Villacis from Andrews for his excellent work. He helped me find an apartment. He always had time to answer my questions and concerns. Thank you for your help.
Rob · 18 September 2024
Agent replied · 23 October 2024
Thanks for your feedback, Rob. It's great to hear about your positive experience with Michael. Enjoy your new apartment.
★★★★★ 5/5
TrustpilotLouise Gonella Andrews Online Review
Louise was extremely informative and has continued to be helpful as a managing agent for a property. She continues to be attentive and actively follows up on items that need attention
MK · 17 November 2024
Agent replied · 28 December 2024
Thank you for your kind words! We're happy to hear that Louise has been attentive and helpful. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
Trustpilot100% recommend, if in doubt, ask for Zy!
With so many interactions with so many estate agencies and agents, I can honestly say that Andrews and Zy in particular can not be topped! Zy reached out with a perfect property based on my needs and wishes placed with Andrews and organised a swift viewing. Zy puts you at ease immediately and we found him super helpful and completely open and honest which is comforting when you are looking for a place to rent. Could not complain and would 100% recommend.
Lauryn · 31 October 2024
Agent replied · 28 December 2024
Thank you, Lauryn for leaving us 5 star feedback! We're thrilled to hear about your positive experience with Zy and our team. Best Wishes, Jake
★★★★★ 5/5
TrustpilotThe best of the best!
We cannot thank the Andrews @ Bear flat team enough. After a *tumultuous* process of selling our property, the team were SO supportive, friendly and kind for the many months of dealing with us, through the highs and lows (and my many panics). From the first meeting we felt we had made the right decision of whom we wanted to sell our first home - Keith, Emma and Sophia (and everyone else!) THANK YOU!! I’ll miss our regular catch ups!
Freya · 31 October 2024
Agent replied · 28 December 2024
Thank you, Freya! We're thrilled to hear about your positive experience with Keith, Emma, Sophia, and the team. It was a pleasure assisting you through the process. Team Bear Flat will miss the regular catch-ups too! Best wishes in your new chapter, Jake
★★★★★ 5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Sam · 10 September 2024
Agent replied · 23 October 2024
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
★★★★★ 5/5
GoogleWe have had the best experience from our house sale with Andrews, we did have our house on the market a few years ago with a different estate agent and the experience was not the same, Jack and the team have been amazing and our house has sold in record time. The team is professional, hard working and we can’t thank them enough.
Michelle · 25 October 2022
Agent replied · 24 October 2024
Hi Michelle, thank you so much for taking the time to leave us your review! We're so pleased to hear that you've had a great experience with Jack & the rest of team in Tewkesbury. Please let us know if we can be any help in the future :)
★★★★★ 5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Mr · 17 August 2026
Agent replied · 23 September 2026
Dear Mr Kimmins,
Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 1/5
GoogleReally not impressed with a recent failure of advertised sale in regards to a property on battle road. Advertised as an auction online, initially enquired and advised will go to auction and no mention of taking offers, enquired again once I knew my schedule to book a viewing and told property had sold. Really not professional, as a cash buyer I could have made an offer at any point if that's was stated by the sales team. Really not impressed if that's how they do business, and I will making enquires to ensure no codes of practice have been broken.
Stuart · 11 October 2024
Agent replied · 24 October 2024
Hi Stuart, Thanks for the review and I am sorry to see you felt the need to leave a one star review. We would really appreciate any further information so we can investigate this for you. Can you please contact Alex King at AKing@andrewsonline.co.uk or by calling 07754 756179. Many thanks, Lisa
★★★★★ 1/5
GoogleAbysmal service after trialling them for a year with managing a property in Tewkesbury. Terrible communication, staff disappearing and no replies for weeks, inefficient processes, unclear financial statements and methods of working, repeatedly opening the branch late on days when keys were required urgently. I even wrote a lengthy complaint to which I received no response. And finally, when we terminated the contract with them they chased the tenant that they no longer managed for payment and told us they hadn't paid! Unbelievable incompetence and inefficiency. Very disappointing.
Ed · 11 October 2024
Agent replied · 24 October 2024
Hi Ed, thank you for the review and apologies you have felt the need to leave us a one star feedback. Clearly the feedback of your experience is not one that we would expect/want for any of our customers.
I appreciate you mentioned you've written a complaint/attempted to communicate previously, but if you wouldn't mind forwarding that complaint or any further information to myself, Rhys - RMessenger@AndrewsOnline.co.uk I can take this matter to the relevant member of our senior leadership team. In the meantime we will internally investigate your feedback and may reach out directly to gain a better understanding of where we could have improved your experience. Many thanks Rhys
★★★★★ 5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Trudi · 5 August 2024
Agent replied · 23 October 2024
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Rich · 15 August 2024
Agent replied · 23 October 2024
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
★★★★★ 5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
David · 15 August 2024
Agent replied · 23 October 2024
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
★★★★★ 5/5
TrustpilotIt was quite an interesting experience.
Juliana · 19 September 2026
Agent replied · 23 September 2026
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
★★★★★ 5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Rebecca · 13 January 2024
Agent replied · 23 October 2024
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Simon · 19 June 2024
Agent replied · 23 October 2024
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
★★★★★ 5/5
Trustpilotrecent valuation by Andrews, Kingsbury.
Had a recent valuation visit by Sumita at Andrews, Kingsbury. She was 1 of 3 agents I invited too do this for me & was by far, the best of them! Informed & honest - she gave me practical advice & a realistic opinion on the current housing market. As well as being a really lovely person to have in your home! When I do put my home up for sale - it’ll be with Andrews!
Seeta · 28 November 2024
Agent replied · 28 December 2024
Thank you, Seeta! We're thrilled to hear about your positive experience with Sumita. We look forward to assisting you when you're ready to sell your home. Best wishes , Lisa
★★★★★ 5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Catherine · 23 July 2024
Agent replied · 23 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
★★★★★ 5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Isaac · 2 July 2024
Agent replied · 23 October 2024
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
Thefryman · 8 March 2024
Agent replied · 23 October 2024
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
★★★★★ 5/5
GoogleWe are currently going through a purchase of a property with Andrews. Very impressed with the communication and customer service throughout the firm. A special mention to Imogen our agent who we met when we went to view our new property, she is super lovely, friendly and has been incredibly helpful during a very stressful time for us!
Thank you 😊
Fleur · 25 October 2022
Agent replied · 24 October 2024
Hi Fleur, thank you so much for your lovely review! We're really pleased to hear that you had a great experience with Imogen and the rest of the team in Tewkesbury! Congratulations again for having your offer accepted!
★★★★★ 5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Lolyter · 6 August 2026
Agent replied · 23 September 2026
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
★★★★★ 5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Sepehr · 12 December 2024
Agent replied · 28 December 2024
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.