Fox & Sons Romsey reviews in Test Valley

★★★★★ 5/5

Trustpilot

Incredible service. Fast, efficient, friendly and affordable.

I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.

Helen · 8 July 2022

★★★★★ 5/5

Trustpilot

Excellent & so above-professional; a breath of fresh air in estate agent-land!

Excellent - superlative even - service and help from Grace at Kemptown/Brighton Fox&Sons. Grace was super efficient, dealt with a myriad of inquiries and was always on hand and on top of everything re. an offer on a property in Kemptown.Having dealt with a lot - I mean a lot - of estate agents in Brighton - which is enjoying a property boom - I can hand on heart say that even though most are lovely - it really stands out when you have got someone who a) isn't trying to flog you something you don't want and b) who is doing their job so well - they actually look out for what you are not thinking about or seeing in the process of looking at a property to buy. It is HUGELY helpful when an estate agent is that thorough and cares about their job so much - and of course this is so conducive to you wanting to do business with them.I totally get that estate agents get cynical and jaded as they do their job year after year - it must be exhausting - but when you have someone so on the ball and preempting what you are missing, and not thinking about, it makes all the difference.Thank you Fox&Sons - and Grace in particular. An absolute pleasure to deal with and one of those rare entities - a consummate professional!Anita

TellItAsItIs · 6 June 2022

★★★★★ 5/5

Google

Kieran and the team did a great job thru all the ups and downs They never gave up ! A very big thank you for getting the sale thru to completion !

Michael · 26 October 2023

★★★★★ 5/5

Google

I’m a first time buyer and Rhodri done my mortgage. He was so good at explaining the house process to me as well as guide me through the stuff I didn’t even know I needed like insurance etc. Megan at the romsey office was also a massive help, she managed to find me my perfect first home and I can’t wait to be in. Megan and Rhodri are also ensuring I get regular updates on how my purchase is progressing. Thank you again Team Romsey!

Alex · 26 October 2023

★★★★★ 1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

★★★★★ 5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

★★★★★ 5/5

Google

After meeting with numerous estate agents during this process I can safely say from my first initial meeting with Ben to the date of completion I definitely made the right choice by choosing Fox and Sons in Romsey to act for us in the property sale. Ben was so knowledgeable not only about the process and presenting me with different options but also with the local area, the property types and the best way to deal with our sale. He was professional, friendly, approachable and has kept me updated at every stage and provided a great link of communication between the parties involved and has ensured everything has been kept on track along the way. Tom has been excellent with dealing with the viewings, providing me with feedback after each viewing and keeping me in the loop along the way and even providing reassurance when needed. The team have also shown great understanding and sensitivity towards our situation all throughout this process. Megan has been such a positive, uplifting voice at the end of the phone and has gone above and beyond in helping with an unexpected situation in a stressful time. I can not recommend the team highly enough they have all made a stressful situation much easier to deal with and I thank them wholeheartedly for everything they have done and I can highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Angela · 26 October 2021

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Google

Just sold my house and bought a flat with the same agents. I can honestly say, that despite all the usual “selling a property” in the uk issues that always crop up, they handled everything with patience and diplomacy. They are a lovely bunch, good at their jobs and I would use them again. for everything!!!

K · 12 October 2024

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 1/5

Trustpilot

non stop phone calls every day two…

non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude

Steven · 3 July 2026

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Google

A big thank you to the team at romsey especially Megan who was amazing and helped me find my perfect house

Paul · 26 October 2023

★★★★★ 5/5

Google

I first went and saw Tanita in reference to getting a mortgage, but after a messy divorce my credit rating wasn't the best. Tanita went through lots of options for me and managed to come up with a mortgage that I was accepted for. Tanita then went above and beyond! I was having difficulties getting through to my solicitor's during the purchase of my flat, but Tanita was always there on hand to take the pressure off me and chase them. If ever I had any questions or worries, she was always either at the end of the phone or contactable via email. Would highly recommend Tanita and I will definitely be going to see her when my mortgage is due for renewal! 5* and thank you again Tanita!

Zara · 27 October 2019

★★★★★ 5/5

Google

I have recently started the selling and buying process with Foxes in Romsey and could not be more pleased with my decision to use them as my estate agent. As soon as I met the branch manager Holly, her all-round enthusiasm, positivity and knowledge made it an easy decision about who to trust with selling my property. Her support, excellent communication and guidance through these early stages of marketing and selling has been exemplary. In fact, I can only speak highly of all of Holly's team as whoever I speak to is always fully briefed on the current status of my property and everyone is always friendly and helpful. I highly recommend Foxes in Romsey to anyone looking to market and sell their property.

Jo · 27 October 2019

★★★★★ 5/5

Google

Having recently heard experiences of my friend's dealings with estate agents, in comparison, I have been extremely impressed with the service offered by everyone at Foxes in Romsey. Holly, Lotty, Richard, Pip and Tanita are all a fantastic team and their friendly, professional, knowledgeable, welcoming and honest approach is an example to how all estate agents should be and indeed act. If you are looking to buy or sell in the Romsey area, Holly and her team are well worth considering -their service is hard to beat!

Jackie · 27 October 2019

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019