Fox & Sons Romsey reviews in Test Valley

★★★★★ 1/5

Trustpilot

Fox and Sons letting agents - no service at all

Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.

Maria · 27 June 2024

★★★★★ 5/5

Trustpilot

A first rate experience from the start…

A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.

Claire · 16 June 2022

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever used

Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years

Chris · 5 November 2025

★★★★★ 1/5

Trustpilot

They just lie, also supported by management, despicable

had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.

Publicly · 12 July 2025

★★★★★ 4/5

Trustpilot

I had a good experience buying a flat…

I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.

Ann · 11 June 2021

★★★★★ 1/5

Trustpilot

Stop advertising on right move as a…

Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right

Damien · 20 September 2025

★★★★★ 2/5

Trustpilot

Disappointing experience

Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.

George · 10 February 2023

★★★★★ 1/5

Trustpilot

Luke Hallewell from Fox and Sons

We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177

Mr · 2 May 2024

★★★★★ 1/5

Trustpilot

When Fox and Sons get your email and…

When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.

Lisa · 4 December 2025

★★★★★ 5/5

Trustpilot

Scarlett Hepburn

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Chiedozie · 27 February 2026

★★★★★ 1/5

Trustpilot

They were the worse letting agency

They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them

Nuno · 8 April 2024

★★★★★ 1/5

Trustpilot

I made the mistake of going with Fox and Sons, Bexhill

I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.

Sue · 14 March 2024

★★★★★ 1/5

Trustpilot

No respect for GDPR

I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail

Sinead · 29 September 2023

★★★★★ 5/5

Google

I have recently brought a property using Fox and Sons Romsey. I received excellent and professional service, they were extremely helpful and made the whole process easier. I would recommend anyone to use Fox and Sons Romsey if they want someone to get an excellent service. A massive thank you to Ben and Tom.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 26 October 2021

★★★★★ 1/5

Trustpilot

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy

Grahame · 9 February 2024

★★★★★ 1/5

Trustpilot

if you are a buyer avoid them

Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague

Johnny · 20 September 2024

★★★★★ 5/5

Trustpilot

The Lords

Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.

Bournemouth · 24 March 2022

★★★★★ 5/5

Google

I cannot recommend the mortgage advisor at Fox and Sons more. Rhodri has done my mortgage twice now and has always gone above and beyond to get me the best deals and advice out there. As well as sorting any issues that always occur when taking out a new mortgage efficiently.

Eleanor · 26 October 2023

★★★★★ 2/5

Trustpilot

Applied for an MIP with local firm…

Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.

JG · 1 August 2024

★★★★★ 5/5

Google

Would definitely recommend the Romsey Branch of Fox and Sons. Making the move from Scotland to England, with the different laws/processes (and during lockdown!) could have been really stressful, but Tom was friendly, helpful and professional, and supported me throughout the process. Communication was great, and I really appreciated his hard work. Thanks!

Esther · 26 October 2021

★★★★★ 1/5

Trustpilot

Filthy, Mouldy Flat

At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.

Ms · 22 December 2025

★★★★★ 5/5

Google

I have been in contact with Fox & Sons for the last few months and I cannot fault the service I receive. Kieran the manager is great and keeps me regularly informed. I am currently looking to buy, and he is always quick to phone me when a property hits the market, and keen to get me in for viewings before the initial rush of interest for a new property landing online. They have all kept me well informed of any reductions on properties that I liked too, but were out of reach slightly, would highly recommend :)

Charlie · 26 October 2023

★★★★★ 5/5

Trustpilot

A brilliant service and superb staff

A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.

Sarah · 24 January 2022

★★★★★ 5/5

Google

I have recently contacted fox and sons Romsey regarding their 0% mortgage, my partner and I met with Abi who was incredibly professional and able to handle all of our questions and provide us with all the information we need.

Aiden · 10 April 2024