Connells Romsey reviews in Test Valley

★★★★★ 3/5

Google

Slightly concerned at the lack of communication with us since we put our house on the market. No proper feedback on viewings and when requested a price decrease on line it wasn’t actioned on the first request then actioned on the second but got the price wrong. Not a great start

Janita · 14 April 2024

★★★★★ 1/5

Trustpilot

Absolute Scam artists

Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.

Tom · 3 June 2024

★★★★★ 5/5

Google

Excellent service, Luke especially was very helpful with all my questions.

Toby · 4 October 2025

★★★★★ 5/5

Trustpilot

The surveyor was punctual amicable and…

The surveyor was punctual amicable and friendly.

Andrew · 22 July 2026

★★★★★ 1/5

Trustpilot

Do not use or work for this company.

Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.

C · 15 April 2023

★★★★★ 1/5

Trustpilot

We completed on our house on Friday and…

We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!

Emma · 22 May 2024

★★★★★ 5/5

Google

Connels have not only sold our property once but when the buyer pulled out they sold it again within 4 days. It was a particularly difficult sale due to bereavement and Lisa and her team helped with their knowledge and experience to assist us through to completion . I would highly recommend them to sell my next property. Thank youPositiveResponsiveness, Professionalism

Darrell · 11 November 2021

★★★★★ 1/5

Trustpilot

I wish I had read these reviews before…

I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!

Jasmine · 16 May 2024

★★★★★ 1/5

Trustpilot

Zero star not available

Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden

Eila · 20 January 2026

★★★★★ 1/5

Trustpilot

Connells warndon.

Connells warndon.Terrible. Just brought our first house and the seller used these lot. We had to chase all the time, not kept in the loop at all. I was led to believe I was in a bidding war with interested party, turns out they lied. I paid an extra 2 grand for nothing. On completion they gv my mrs a welcome pack with random stuff which several were out of date. Steer clear, bunch of muppets is putting it very lightly

Michael · 6 May 2024

★★★★★ 5/5

Trustpilot

Great service e

I have recently moved into a rental property, moving house can be very stressful and Connells made the transition into our new property almost stress free. James kept in touch with us to keep us updated on a weekly basis so we knew what to expect and was prompt with any questions or queries we had.I will definitely be recommending Connells in the future.

Niomi · 10 March 2021

★★★★★ 1/5

Trustpilot

I had to take some time to calm down…

I had to take some time to calm down before writing this review.

Andy · 3 June 2026

★★★★★ 5/5

Trustpilot

A big thank you to Kelly for offering a…

A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)

Jas · 8 December 2020

★★★★★ 1/5

Trustpilot

Residential Lettings service apalling

We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.

Graham · 22 April 2024

★★★★★ 1/5

Trustpilot

Connells North St Bristol

Connells North St Bristol Speaking as a landlord I would not use this particular branch of Connells again. While getting some properties valued recently the agent and I got chatting,I explained I had a difficult tenant and due to my age I was thinking of handing my residential portfolio over to a property management company. He advised me to use his team (only one person at this particular branch) and me being keen for an easy life contacted Beth. While I should stress that the team I spoke to in her absence (kingswood branch) came across as wanting to help me and also very professional as was the sales team at this branch,I can honestly say I don’t feel the same way about Beth. I felt like she was under the impression she was me a favour rather than charging me 11% something she actually did say is I’m dealing with the tenant for free despite me telling her to bill me for it. The whole point of me letting her deal with this particularly tenant was to see if she would be capable of looking after my portfolio. I personally feel this would be something she would not be capable of doing.

Matt · 11 April 2024

★★★★★ 5/5

Trustpilot

We’ve dealt with Tristan at the Romsey…

We’ve dealt with Tristan at the Romsey branch a couple of times for viewings as buyers. Very accommodating would recommend.

Sophie · 2 November 2024

★★★★★ 1/5

Trustpilot

Left alone to deal with a tenant who doesn’t want to leave after being served with a notice.

I directed Connells that I needed my property back and they advised the customer of my instructions. They told me the customer has to save the notice period, which is about a month and a half. As I’m writing this review, Almost 6 months later, the tenant still hasn’t left the property. There hasn’t been any updates from Connells regarding the eviction notice. They left me to deal with the tenant (which hasn’t been easy) although THEY ARE STILL COLLECTING MONTHLY FEES from this property. I have now decided to go the legal route…will update in due course

Tins · 9 April 2024

★★★★★ 1/5

Trustpilot

Very bad property management service

Very bad property management service . It has been six months and they are not fixing the house repair .

Eagle · 31 March 2026

★★★★★ 1/5

Trustpilot

When is an auction not an auction - seller beware

Seller beware of signing up to the Modern Auction method of selling your house. I did and wasn’t given the contract to read before signing up or sent a copy to allow the cooling off period by the Watford branch. Apart from being told this would be easy and bidding was like on EBay. Interested buyers would bid and the idea was that the price would reach the reserve or above. The buyer pays 4.2% above the sale price and the seller pays no commission. All good so far! In reality people who view make an offer and as in The traditional selling method the offer is put to the seller. If the offer is refused the buyer is under no obligation to put that bid on the Iamsold website to generate more bids. So for 6O days my house stayed at its original starting price even though people had made offers moving towards the reserve price. People on the watchlist saw none of this as nothing happened. And it certainly didn’t generate a ‘bidding frenzy’I gave notice on the contract and was told it would cost me nothing. SELLER BEWARE clause 3 of the contract which I had never been given a copy of stated that I would be liable to pay the 4.2% for the next 12 MONTHS if anyone Connells had introduced subsequently bought the house. A list of 60 people. Going to a new agent you are tied to Connells for 12 MONTHS and the new agent is obliged to tell Connells if someone from the list buys the house. You, the seller then incurs the 4.2% commission charge plus the commission charge to the new agent. This does not happen if you stay with Connells and use the traditional method. However as they introduced 60 people and failed to sell the house, which by the way was valued much higher at the start of the process and the again by an independent agent more recently, they are unlikely to be able to sell it at a higher price.For a buyer a £300,000 house will cost around an extra £20,000 on top of the buying price with stamp duty and 4.2%. In my opinion The traditional method where the price starts high and buyers make offers gives a far better deal to both seller and buyer as both are in control of the sale price and end costs and there is no ambiguity.

Jennifer · 5 April 2024

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with

Julie · 28 March 2026

★★★★★ 1/5

Trustpilot

False advertising, lack of communication and professionalism

Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..

Joe · 28 March 2024

★★★★★ 1/5

Trustpilot

The poorest evaluation I ever had in my…

The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴

Ako · 4 February 2026

★★★★★ 5/5

Trustpilot

Ellen Gynn

We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.

Christine · 24 March 2026

★★★★★ 4/5

Google

David was very helpful and engaging with the process of searching for a mortgage. He was comprehensive in the search for this and the other services they offer. He was a helpful guide through the process of buying my first house. I only mark them down one star as there was some quite obvious 'misinformation' about the state/size of the garage that I could easily dispute.

Iain · 12 November 2019